Category Archives: Appointment

The Best Amenities for Your Waiting Room

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The Best Amenities for Your Waiting Room

Think about your most recent experience in a waiting room. What — if anything — did you enjoy about the atmosphere? What bothered you? Now think about the customers that come to your business waiting room. What are they thinking as they wait for their appointments?

Time spent in the waiting room is inevitable for appointment-based businesses. While you can do your best to cut down on wait times, you should still provide the best waiting experience possible. You can improve your own lobby by offering these valued amenities to your guests:

Free Wi-Fi

Even during a short wait before an appointment, your customers want to stay connected. Whether they use it to scroll through social media, play a mobile game, or finish up some work emails, your clients will be grateful for the Wi-Fi connection you provide.

When offering Wi-Fi to your customers, keep cybersecurity in mind. You’re better off extending a private connection that requires guests to sign in before use rather than a public server. A private connection is more secure than the public alternative, reducing the risk for any users. You can set this up via a customer portal where only regular customers can connect. 

If you want to go the extra mile, include a workspace in your waiting room. This will be especially appreciated if your customer base largely consists of business professionals who could use the area to get some work down while waiting for their name to be called. Besides, everyone will be thankful for a place to charge their device while they wait. 

Space for Children

Many a parent will enter your business with a child in tow. Whether the appointment is for the child or the parent simply can’t leave them home alone, having a special place for children will keep them entertained as they wait. 

For children at a dentist or doctor’s office, a play area will help them relax and feel less anxious before their appointment. Parents will likewise be less stressed when their children are entertained and can get their wiggles out rather than struggle with boredom and confinement.

Keeping play areas clean is a top priority, especially while COVID-19 remains a concern. Opt for toys and games that can easily be cleaned, such as blocks and toy cars. Avoid anything that might be a choking hazard or could easily get lost. 

Comfortable Seating

Even a short wait will feel like an eternity when you’re stuck in an uncomfortable chair. The most basic aspect of your waiting room is the seating arrangement, so it makes sense that comfortable chairs should be a high priority.

The type of seating you have available will also impact the attractiveness of your waiting room. A couch will be comfortable, but it will probably only appeal to family members who want to sit together. Strangers will feel more inclined to keep some distance between themselves in individual chairs, especially during the ongoing pandemic. A variety of seating options will cater to every guest.

A massage chair may also be a welcome addition to your waiting room. Not only will it make wait times more bearable, some customers might even wish for a more extended wait so they can enjoy the massage for just a little longer!

Check-In Kiosks

The more efficient you can make your appointment process, the better. Online appointment software will help speed things along before the actual appointment. Once customers arrive, you can cut wait times with self check-in kiosks in the waiting room.

For busy appointment-based businesses especially, self check-in prevents lines from forming and helps customers get checked in faster. Once customers check themselves in, the front desk is alerted, and appointments can be set in motion. This operations system also makes it easier to work around late arrivals by enabling staff to adjust the queue to keep things moving fluidly. 

Refreshments

It’s hard to turn down a free cookie or bottle of water when the wait for an appointment makes you realize how empty your stomach is. Refreshments are welcomed by customers of all ages. They help hit the spot when being hungry or thirsty could otherwise make customers irritable before an appointment.

Many appointment-based businesses provide coffee to their customers. Think carefully before making this decision for your business. While a cup of coffee certainly helps a lot of folks in the morning, extra caffeine can work up already anxious customers. Considering your customers’ particular needs will help you decide whether caffeinated beverages are actually the best choice for your waiting room or not. 

Reading Material

A staple of waiting rooms for years is an array of magazines sitting on a coffee table in the center of the lobby. And for good reason — a 10-minute wait provides the perfect amount of time to catch up on celebrity gossip or digest an opinion piece. A range of magazines on different topics will appeal to the variety of customers you get every day. If you choose to continue the magazine tradition, make sure the issues you provide are up-to-date and in good condition.

A shelf of books is another way to provide reading material. Books of different genres and sizes can be just as entertaining, and they never become outdated. If a customer gets sucked into a particular novel, let them borrow it. Your bookshelf can turn into a small lending library that will encourage customers to book a return appointment.

Reading material can replace a wall-mounted TV or be a separate option for waiting guests. The problem with a TV is that the channel may be tuned to something customers aren’t interested in — or may even object to. Plus, reading is a much more fruitful and relaxing activity to participate in.

Adding some of these amenities to your waiting room will keep customers happy even if their appointment needs to be pushed back. Between keeping public areas tidy and providing these comforts and conveniences, you’ll be sure to have a winning waiting room.

132 April Holidays and Observances

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132 April Holidays and Observances

For many of us, it was a long and dark pandemic-riddled winter. But, it appears that we’re almost through it. The days are warmer and longer. The sun is shining more brightly. And, hopefully, the worst of COVID is in the rearview mirror.

“Our spring has come at last with the soft laughter of April suns and shadow of April showers. — Byron Caldwell Smith

Yes. There are a lot of reasons to welcome the fourth month of the year mensis Aprilis. But, we can also add the celebration of many holidays and observances to that list as well. Here is a list of 132 April Holidays and observances.

April 1

  • April Fool’s Day: “Some historians speculate that April Fools’ Day dates back to 1582, when France switched from the Julian calendar to the Gregorian calendar, as called for by the Council of Trent in 1563,” states History.com. “In the Julian Calendar, as in the Hindu calendar, the new year began with the spring equinox around April 1.”
  • Edible Book Day: Here’s an unusual holiday created in 2000 by Judith A. Hoffberg and Béatrice Coron to honor French gastronome Jean-Anthelme Brillat-Savarin. The famous chef was known for his book Physiologie du goût.
  • International Fun at Work Day: Some might scuff at this. But, having fun in the workplace makes employees healthier, happier, and more creative. It also encourages collaboration and communication.
  • Major League Baseball Opening Day: Founded in 1869, the Cincinnati Red Stockings were baseball’s first openly all-professional team
  • National Burrito Day: It’s believed that the burrito originated in Northern Mexico to be a hearty and portable lunch. I plan on spending the day trying as many of these burrito recipes from Delish as possible.

April 2

  • Children’s Book Day: “Since 1967, on or around Hans Christian Andersen’s birthday, 2 April, International Children’s Book Day (ICBD) is celebrated to inspire a love of reading and to call attention to children’s books,” explains the International Board on Books For Young People.
  • Good Friday: Why is Good Friday called Good Friday? “The answer seems pretty clearly to be that it’s from good ‘holy,’ ” responded Jesse Sheidlower, the president of the American Dialect Society told Slate.
  • National Peanut Butter and Jelly Day: Legend has it that the first PB&J recipe was written by Julia David Chandler. It appeared in The Boston Cooking-School Magazine of Culinary Science & Domestic Economics back in 1901.
  • Walk to Work Day: Initiated by Prevention in 2004, this holiday is obvious. It highlights the mental and physical health benefits of walking. It’s also good for the plant!
  • World Autism Awareness Day: In the U.S. alone, autism affects 1 in 54 children. Today is the day to recognize these individuals, as well as the people who love and support them.

April 3

  • Don’t Go to Work Unless it’s Fun Day: I already covered the benefits of having fun in the workplace. So, if you aren’t having fun at work, take a personal day or work-from-home.
  • Find a Rainbow Day: Go outside and find a rainbow. If you can’t, watch the Yosemitebear Mountain Double Rainbow video. It will instantly put you in a better mood.
  • National Play Outside Day: Use this as an excuse to no spend more time outside. And, also reconnect with your inner child. It’s good for your mind, body, and soul.
  • Tweed Day: Is this day celebrating the corrupt politician William “Boss” Tweed, who was born on April 3, 1823? Or, is it honoring the fabric that originated in Scotland? No one is really sure. But, you can’t go wrong with wearing a tweed hat while reading “Boss Tweed’s New York” by Seymour J. Mandelbaum.
  • World Party Day: Inspired by the novel “Flight: A Quantum Fiction Novel” by Vanna Bonta, throw a party either by yourself, virtually, or with your vaccinated peeps.

April 4

  • Easter: St. Bede the Venerable, who authored the Historia ecclesiastica gentis Anglorum (“Ecclesiastical History of the English People”) in the 6th Century, states that the English word “Easter” originates from Eostre, or Eostrae, the Anglo-Saxon goddess of spring and fertility.
  • Hug a Newsperson Day: Many believe that this started in the 1990s to show appreciation for news people.
  • International Carrot Cake Day: The origins of carrot cake are disputed. However, an early English recipe for “pudding in a Carret root dates back to 1591.
  • Tell a Lie Day: “The Adventures of Pinocchio,” written by Carlo Collodi, was published in 1883.
  • Walk Around Things Day: You can interpret this holiday literally or figuratively. For example, walking around a puddle or “walking around” problems or conflicts.

April 5

  • Deep Dish Pizza Day: “I wish that there were more written records — recipes or vintage photographs,” Tim Samuelson, the city of Chicago’s official historian, told the Chicago Tribune. “It’s an enigma, wrapped in a pie crust,” Chicago-based food writer Jeff Ruby told the newspaper. “Every day, it feels a little more lost to history.” One theory is that Ike Sewell, the founder of Pizzeria Uno, in 1943.
  • First Contact Day: “Technically, we won’t start celebrating First Contact Day until April 5th, 2063,” writes Joseph George on startrek.com. “According to Star Trek canon, that’s the day when Zefram Cochrane will launch Earth’s first warp-capable rocket, catching the attention of Vulcan researchers who heretofore dismissed our planet as too primitive to visit. Cochran’s voyage sets into motion events that not only lead to the creation of the United Federation of Planets, but also lead to the end of the war, racism, and inequality on Earth.”
  • Go For Broke Day: Did you know that the phrase “go for broke” can be traced back to Hawaii. In Hawaiin Pidgin, it means “wager everything.”
  • National Nebraska Day: Although the Cornhusker State was admitted to the U.S. on March 1, 1867, and spent the day chowing down on a Runza.
  • Read a Road Map Day: A lost art, if you ask me. Take a day trip and use a good old-fashioned map instead of GPS.

April 6

April 7

  • Beer Day: Following water and tea, beer is the third-most-popular drink on Earth.
  • No Housework Day: I’m all about keeping my place clean and free of clutter, but on this day, that can wait until tomorrow.
  • Walking Day: Sponsored by the American Heart Association, today should serve as a reminder to go for a walk. After all, it’s one of the best things that you can do for your mental and physical health.
  • World Health Day: This year’s campaign is building a fairer, healthier world.

April 8

  • All is Ours Day: Today is dedicated to appreciating nature and everything that we have.
  • Draw a Picture of a Bird Day: To lift the spirits of her uncle, who had lost a leg during WWII, 7-year-old Dorie Cooper asked him to draw her a picture of a bird when visiting in 1943.
  • Empanada Day: Delicious empanadas are thought to have originated in the northwest region of Spain of Galicia.
  • Zoo Lover’s Day: Did you know that the Vienna Zoo is the oldest existing zoo? It opened to the public in 1765.

April 9

  • Cherish an Antique Day: Fun fact. Across the pond in the UK, Antiques Roadshow has been on airing since 1979.
  • Name Yourself Day: Embrace reinvention on this day, giving yourself a new name.
  • Unicorn Day: Did you know that unicorns have been mentioned as far back as Ancient Greece?
  • Winston Churchill Day: On this day in 1963, President Kennedy made Winston Churchill, an honorary citizen.

April 10

April 11

  • Barbershop Quartet Day: “Even though barbershop is considered an American invention, the idea had its roots in England,” writes Kara Kovalchik for Mental Floss. “During the 1600s, Muzak was not yet available, so British barbers kept a cittern (a stringed instrument similar to a lute) handy for their customers to strum while awaiting their shave and haircut.”
  • Cheese Fondue Day: In the 1930s, fondue was popularized as a Swiss national dish by the Swiss Cheese Union in order to increase cheese consumption.
  • Eight Track Tape Day: Did you know that the eight-track tape was created jointly by Bill Lear of Lear Jet Corporation, Ampex, Ford Motor Company, General Motors, Motorola, and RCA? The first player, known as the Stereo 8, was then released in 1965.
  • Pet Day: Remember Colleen Paige? Well, she also created this holiday in 2006 “to celebrate the joy pets bring to our lives and to create public awareness about the plight of many different kinds of animals awaiting a forever home in shelters and rescues all around the globe.”
  • Submarine Day: This day celebrates the purchase of the USS Holland, which was the first modern commissioned submarine in 1900, and not a delicious sandwich.

April 12

  • Big Wind Day: On this day in 1934, the staff of the Mount Washington Observatory in New Hampshire recorded winds at 231 miles per hour! At the time, it was the highest natural wind gust measured on the surface of Earth.
  • Grilled Cheese Day: During the Great Depression, an open-faced grilled cheese known as the “cheese dream” became popular. We’ve certainly come a long way since then with our gourmet grilled cheese sandwich recipes.
  • International Day of Human Space Flight: Yuri Gagarin became the first human to journey into outer space on this day in 1961.
  • Licorice Day: People have been extracting licorice from, well, the licorice plant for centuries. It was made into candy in Holland during the 17th Century.

April 13

  • International Be Kind to Lawyers Day: Lawyers get a bad rap. But, when you’re in a pinch, they’re absolutely essential. On this day, send your lawyer a thank you card or email to show them your appreciation.
  • Make Lunch Count Day: Although TGI Fridays came up with the idea of “Fear of Lunching Out,” it is true that this is a problem. For example, 2 in 3 millennials skip lunch to get ahead. This day reminds us all just how important lunch breaks truly are.
  • Peach Cobbler Day: The Georgia Peach Council created this day in the 1950s. Why? To sell more canned peaches.
  • Scrabble Day: Alfred Mosher Butts was born on this day in 1899. In 1938, he invented this iconic board game.

April 14

  • Dolphin Day: Did you know that dolphins have “reflective intelligence”? That means that they have the ability to recognize themselves in a mirror.
  • Ex-Spouse Day: If your marriage has dissolved, today’s the day when it’s time to move on and let go of negative feelings and emotions like anger
  • Gardening Day: As long as the weather cooperates, get outside and start planting your garden. It’s a healthy hobby that also rewards you with nutritious fruits, veggies, and herbs.
  • International Moment of Laughter Day: If you didn’t get the prescription, laughter is the best medicine for you emotionally, mentally, and even physically.
  • Look Up at the Sky Day: Take a timeout from the rat race to just sit back, relax, and admire the beauty above and around us.

April 15

  • High Five Day: Research has found that the power of a touch, such as a high five, can alleviate anxiety, decrease cortisol levels, and makes teams more successful.
  • Laundry Day: Even if this isn’t your favorite chore, mark your calendar so that you don’t let your laundry pile up into one overwhelming, and smelly, project.
  • Take a Wild Guess Day: To coincide with Tax Day, speaker Jim Barber developed this holiday. Observe by embracing your hunches, intuitions, and gut feelings.
  • World Art Day: The International Association of Art (IAA/AIAP) chose Leonardo da Vinci’s birthday to promote awareness of creative activity worldwide.

April 16

  • Eggs Benedict Day: Legend has it that Lemuel Benedict, a Wall Street broker, ordered two poached eggs on top of buttered toast with crispy bacon and hollandaise sauce at the Waldorf Hotel in New York to cure his hangover.
  • Selena Day: On April 16, 1977, Selena, aka the “Queen of Tejano music,” was born.
  • Stress Awareness Day: It’s not a coincidence that this takes place the day after Tax Day. It serves as a reminder that we’re a stressed-out nation and need to find ways to handle stress better.
  • Wear Pajamas to Work Day: If you’ve been working from home the last, you’ve probably already been doing this! If you still have been getting dressed, keep the PJs on today when you work. It’s a simple way to relax and sprinkle in a little fun at work.

April 17

  • Cheeseball Day: You won’t have to twist my arm when it comes to eating cheese. Plan on spending the day eating your favorite cheese puffs or trying out a classic cheeseball recipe.
  • Husband Appreciation Day: Today is all about showing your significant other how much you love and appreciate them. If you’re the recipient, make sure to return the favor on September 19 for Wife Appreciation Day.
  • International Bat Appreciation Day: You might be frightened of bats, but the more than 1,400 species play a crucial role in the ecosystem and biodiversity. Or, you could use this as an excuse to watch your favorite Batman flicks.
  • International Haiku Poetry Day: If you need a refresher, this is a form of ancient Japanese poetry that consists of three lines containing the syllable structure of “five-seven-five.”

April 18

  • Animal Crackers Day: Stauffer’s Biscuit Company, based out of York, Pennsylvania, was the first company to produce animal crackers in 1871.
  • Columnists Day: Originally meant to recognize the importance and value of newspaper columnists, you can observe this day by showing your appreciation to columnists in all forms of media.
  • Lineman Appreciation Day: Are you one of the 155,000,000 electrical customers in the U.S.? If so, make sure to give a shout-out to the men and women who risk their lives to make sure that you still have power.
  • Velociraptor Awareness Day: Despite what you saw in “Jurassic Park,” these speedy thieves “grew up to 6.8 feet (2 meters) long, 1.6 feet (0.5 meters) tall at the hip, and weighed up to 33 lbs. (15 kilograms).”

April 19

  • Garlic Day: Garlic has been found to boost immunity and improve cardiovascular health. It’s also an anti-inflammatory, gives you better hair and skin, and protects your food.
  • Hanging Out Day: Don’t get confused by the name. This isn’t about chilling with your friends or family. Rather, it’s all about acknowledging the financial and environmental benefits of drying your clothes on a clothesline.
  • Patriots Day: In Maine and Massachusetts, this is a public holiday to observe the day in 1775 when the battles of Lexington and Concord took place.

April 20

  • Chinese Language Day: The UN Department of Public Information established this holiday “to pay tribute to Cang Jie, a mythical figure who is presumed to have invented Chinese characters about 5,000 years ago.”
  • Look-Alike Day: Have you ever been told that you resemble someone else? If so, this is the day to go all-in and embrace that.
  • Pineapple Upside-Down Cake Day: Rumor has it that the term “upside-down cake” began circulating in the late 1800s.
  • Volunteer Recognition Day: “Volunteers don’t get paid, not because they’re worthless, but because they’re priceless.” — Sherry Anderson

April 21

  • Administrative Professionals Day: First launched in 1952, this day recognizes the people who keep your calendar, and even the entire office, running smooth.It takes place on the third Wednesday of the last full week in April.
  • Bulldogs are Beautiful Day: It’s possible that bulldogs can be traced to 5th Century England. But, it was on this day in 1886 when bulldogs became officially recognized as a breed by the American Kennel Club.
  • Kindergarten Day: Friedrich Wilhelm August Frobel is often cited as starting the first kindergarten in Germany in 1837.
  • Tea Day: “You can never get a cup of tea large enough or a book long enough to suit me.” — C.S. Lewis
  • Tiradentes Day: In Brazil, this day commemorates the death of Joaquim Jose da Silva Xavier, aka Tiradentes (“Tooth Puller”), who led the first movement against Portugal to achieve Brazilian independence.

April 22

  • Earth Day: Celebrated annually around the world since 1970, Earth Day encourages each and every one of us to protect our planet.
  • Girl Scout Leader Day: This day “honors all the volunteers who work as leaders and mentors in partnership with girls,” notes the Girl Scouts of the United States of America.
  • Jelly Bean Day: During the Civil War, William Schrafft, a Boston confectioner, encouraged his customers to send jelly beans to Union soldiers.
  • Take Your Daughter and Son to Work Day: The 2021 theme for the Take Our Daughters And Sons To Work program is “Boldly Moving Forward,” with an interactive and virtual event.

April 23

  • Cherry Cheesecake Day: I LOVE cheesecake. So, without question, I’ll use this as an excuse to try this cherry cheesecake recipe.
  • Day of Silence: Started in the 1990s, the “GLSEN Day of Silence is a national student-led demonstration where LGBTQ students and allies all around the country—and the world—take a vow of silence to protest the harmful effects of harassment and discrimination of LGBTQ people in schools.”
  • Picnic Day: The word comes from the French word pique-nique, with the earliest text appearance occurring in 1692.
  • Take a Chance Day: Been hesitating about taking a risk? Put aside your inhibitions and just do it.
  • World Book Day: First celebrated in the UK in 1995, this is an annual charity event in the United Kingdom and Ireland where every child is given a book voucher.

April 24

  • Pigs in a Blanket Day: Although Betty Crooker’s 1957 cookbook popularized the dish, there were recipes dating back to 1901.
  • Skipping Day: While the day is meant to focus on the physical health of children, adults should also join in on the fun.
  • World Laboratory Day: Take a moment to acknowledge all of the cures, discoveries, and innovations that have come out of laboratories.

April 25

  • 93rd Academy Awards: You can watch the Oscars on ABC at 8 p.m. ET/5 p.m. PT. To catch you up-to-speed, here’s a list of the nominations.
  • DNA Day: On this day in 1953, James Watson, Francis Crick, Maurice Wilkins, Rosalind Franklin, and their colleagues published papers regarding the structure of DNA in the journal Nature.
  • Hug a Plumber Day: Just think about how difficult and sometimes unpleasant plumbing can be. Use this day to thank your plumber by giving them a shout-out on social media, leaving them a positive online review, referring them, or writing them a “thank you” note.
  • Kiss and Make Up Day: Have you been holding onto a grudge with someone? Today’s the perfect day to bury the hatchet.
  • Pet Parents Day: There really aren’t enough days to pamper our pets. It’s the least we can do to thank them for their unconditional love.
  • Telephone Day: While there are over 5 billion unique mobile phone users in the world, landlines haven’t become obsolete. In fact, there are still more than 915 million landlines.
  • World Malaria Day: According to the RBM Partnership to End Malaria, “Over the past two decades, we’ve made great progress in the malaria fight, saving more than 7 million lives and preventing over 1 billion malaria cases.
  • Zucchini Bread Day: Fun fact. There’s more potassium in a zucchini than in a banana. Here’s a recipe from Sally’s Baking Addiction you can make to get that potassium.

April 26

  • Dissertation Day: Did you know that the first doctoral degree was awarded in Paris during the mid-12th Century?
  • Pretzel Day: According to The History of Science and Technology, in 610 AD, “an Italian monk invents pretzels as a reward to children who learn their prayers. He calls the strips of baked dough, folded to resemble arms crossing the chest, pretiola (little rewards).”
  • Richter Scale Day: Charles Francis Richter was born on this day in 1900. In 1935, he invented the Richter magnitude scale to measure the intensity of earthquakes.

April 27

  • Babe Ruth Day: The Yankees, at the request of commissioner Happy Chandler, proclaimed April 27 as “Babe Ruth Day” in 1947.
  • Morse Code Day: Samuel Morse was born on this date in 1791 in Charlestown, Boston, MA.
  • Prime Rib Day: Also known as a standing rib roast, celebrate the day by whipping up this melt-in-your-mouth prime rib recipe.
  • Tell a Story Day: Step-up your storytelling skills by reading a book or calling a sibling and recalling a childhood event. Or, really stretch your imagination by making up your own tale.

April 28

  • Blueberry Pie Day: “The blueberry is one of the only foods that are truly naturally blue in color,” notes the BC Blueberry Council. “The pigment that gives blueberries their distinctive color—called anthocyanin—is the same compound that provides the blueberry’s amazing health benefits.”
  • Guide Dog Day: Did you know that Guide Dogs of America trains 70% Labrador retrievers, 15% Golden Retrievers, and 15% German Shepherds for their guide dogs?
  • Stop Food Waste Day: Did you know that 33% of all food produced globally is either lost or wasted every year? Commit to reducing food waste through steps like not overbuying and learning to love your freezer.
  • Superhero Day: What’s the origin story of this holiday? It goes back to 1995 when Marvel employees created a day to celebrate their favorite superheroes. But, you don’t have to limit yourself to just Marvel characters. All fictional heroes may join in on the festivities.

April 29

  • International Dance Day: The Dance Committee of the International Theatre Institute created this day in 1982.The goal? To remind us all just how valuable and important dance is.
  • Shrimp Scampi Day: Shrimp scampi recipes can only date back to American cookbooks in the 1920s. It’s a delicious, and simple to make, dish. If you’ve never tried it, I recommend this classic shrimp scampi recipe from NYT Cooking.
  • Zipper Day: Gideon Sundback patented the modern zipper on this exact date in 1913.

April 30

  • Arbor Day: While not a national holiday, it’s common for schools and organizations to engage in environmentally friendly activities to help save the world on Arbor Day, specifically planting trees.
  • Hairball Awareness Day: Today reminds cat owners to take steps to prevent hairballs, such as regularly grooming your feline friend.
  • Honesty Day: There are two reasons why author and former press secretary of Maryland M. Hirsh Goldberg chose April 30 for Honesty Day. First, the first day of the month is April Fools’ Day, which celebrates falsehoods. Second, in 1789, this was the date of George Washington’s first inauguration.
  • International Jazz Day: Declared by the United Nations Educational, Scientific and Cultural Organization in 2011 “to highlight jazz and its diplomatic role of uniting people in all corners of the globe.”
  • Raisin Day: The first Raisin Day took place in 1909 and was promoted by raisin growers in California. And, for those who forgot, raisins are nothing more than sun-dried grapes.

Not an April Fool’s Joke: These Are Real Appointment Statistics You Need to Know

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Not an April Fool’s Joke: These Are Real Appointment Statistics You Need to Know

The numbers don’t lie: online appointment software will do wonders for your business. In this article, we’ll outline some of the most attention-grabbing statistics about the use of online appointment software by businesses. 

As you’ll soon find out, online appointment software can boost customer retention, save your business money, and more. There’s really no reason to not use online booking for your appointment-based business. One of these statistics is bound to convince you of the need to get started.

Businesses With Online Booking Are Winning

Online booking is rapidly becoming a necessity. In an Accenture survey of healthcare consumers, 68% of respondents said they prefer a provider that allows appointments to be made, changed, and canceled online. That means if your business doesn’t utilize online appointment software, you’re probably losing customers to the competition. 

That number will only climb as online appointment software becomes the norm for businesses. So what are you waiting for? Being among the early implementers of online booking will build a loyal customer base before the competition knows what hit them. You’ll also have more time to perfect your online booking system so that, by the time the technology is omnipresent, you can rely on your smooth experience as a competitive advantage.

Nearly Half of Appointments Are Booked After Hours

If customers can only book appointments during business hours, you’re missing out on a lot of opportunities. A social media survey of salon owners showed that 46% of their appointments were booked before salons were open or after they closed for the day. That’s nearly half of the customers these businesses have on their schedules!

If you’re looking to fill all your appointment slots, online booking software is the solution you need. Customers may not be thinking about the appointment they want or need to make during operating hours. Allowing them to book at their convenience opens the door for so many more individuals. 

No-Show Rates Freefall With Online Booking

Online appointment software is proven to slash your no-show rates immediately after implementation. Research on several medical centers and practices saw no-show rates drop by as much as 42% after adding web-based booking portals to their websites. No-shows are costly and inefficient, and getting rid of them is a high priority for all appointment-based businesses.

For many customers, the convenience of being able to book appointments online and change them as needed encourages them to hold true to their commitments. Many other customers make appointments in person or over the phone because they feel pressured to do so. That pressure is eliminated when customers can make appointments on their own terms at any time or in any place. 

Most Customers Book on Mobile Devices

Market research has found that 82% of clients schedule appointments on their mobile devices as opposed to other platforms. As beautiful as your website might look on a desktop, you need to optimize your online booking experience for mobile users. 

To improve your mobile experience, start with the customer journey. Booking an appointment on a mobile device should be easy; otherwise, customers will get discouraged and log off. Make selections easy to find and the booking process as straightforward as possible. Loading times for your website also need to be adequate to avoid high bounce rates resulting from impatient customers. 

Millennials Are the Customer Segment Most Likely to Book Online

Of all the nation’s demographics, Millennials are responsible for a quarter of appointments booked online. Given this generation’s combination of tech savviness and needs that can be filled by appointments, this isn’t surprising. The quick acceptance of online booking software by the Millennial generation suggests the trend will likely be popular with younger customers, too. Expect Gen Zers to slide in right beside Millennials as they begin booking their own appointments. 

Even if Millennials aren’t your primary age segment, they’re a great place to start when implementing online appointment software initially. You’ll be able to work out the kinks of a new system with an eager subset of your customer base. As Millennials continue to book appointments online, other customers will join in until you’re able to make online scheduling your only — or at least foremost — method of booking. 

Companies That Use Data Get a Leg Up

One of the greatest benefits of online appointment software is the ability to automatically gather data for your business. Data is one of your greatest assets while doing business in the 21st century. It eliminates the guesswork that often forms a part of your everyday decision-making.

A study done by the McKinsey Global Institute found that businesses that leverage data are 23 times more successful at acquiring new customers. Customer acquisition is one of the most important, and daunting, aspects of running a business. Data gives you a clearer picture of customer demographics, successful marketing strategies, and popular appointment times. Without data, you’ll be taking shots in the dark. 

Ready to heed the math? There’s no doubt that online appointment software will benefit your business in more ways than one. Identify your goals and put online booking software to work. Before you know it, you’ll have exceeded your expectations and then some.

10 Creative Hacks to Foment Productivity

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10 Creative Hacks to Foment Productivity

There seems to be a misconception that both individuals and organizations must choose between being creative or being productive. In a way, that does make sense.

“There is a fundamental tension between productivity and creativity, and managers won’t get more of the latter until they recognize it,” Art Markman writes in HBR. “Productive people move through the tasks they have to accomplish systematically. They make steady and measurable progress toward their goals. They make effective and efficient use of their time.”

“Creativity… doesn’t,” he adds. “Creativity needs time and space to grow.

At the same time, as Boland Jones points out in a previous Entrepreneur article, “that creativity leads to productivity.” According to Jones, this is true because;

  • Creativity promotes working without boundaries.
  • Helps tackle bigger problems.
  • Can motivate you and/or your employees by either sprucing up their workplace or letting their innovative ideas to be heard.
  • Spark passion, which in turn gets people emotionally invested.
  • Removes the fear of failure.

Moreover, creativity has long been found to increase profitability.

“If two firms have the same profitability at year 1, by year 5, the non-innovative company will have 75% to 80% less profit than the innovative one,” wrote Yoram Solomon for Disruptor League. “After 19-20 years, the distance will shrink to 35-50%. However, if only highly profitable companies were compared, the difference after 19-20 years is 80%.”

In 2019, research from McKinsey & Co. reported that there is “a growing performance gap separating innovation ‘winners’ from companies that merely muddle along.” There are actually two reasons why this is true.

“First is the ability to set a bold yet plausible aspiration for innovation that is grounded in a clear view of the economic value that innovation needs to deliver,” the authors explain. “And the second is the ability to make tough resource-allocation choices about the people and funds required to seize innovation’s value at a scale sufficient enough to make a difference.”

Overall, if you want to boost productivity and profits, then you need to harness the power of creativity. And, here 10 ways that you can achieve this. Don’t be afraid to pass along these strategies with your team as well so that you can embrace an innovative culture.

1. Induce a state of psychological distance.

“Ever noticed how you might feel more creative about a problem when you’re further away from it–perhaps when taking a shower at home after work?” asks Karla Lant-Zapier. Well, that’s a perfect example of psychological distance.

According to psychology professor Lile Jia, psychological distance breeds creativity. Why? “Our minds are more likely to think creatively about things we aren’t experiencing right here, right now, without stress,” adds Lant-Zapier.

“That means to be creative, we need to feel a little more removed from the problem,” she states. One way to achieve this? Consider another person’s perspective. “Ask yourself: Who else is working on this problem or talking about this issue?”

You can also create psychological distance by reformulating “the task by thinking of the central issue or question as if it was hypothetical, unlikely, futuristic, distant, or unreal.” As an example, “if you want a team to come up with all possible solutions to traffic jams in a city, don’t choose your city,” suggests Lant-Zapier. “Find a sister city that is thousands of miles away, if possible, with similar statistics, to get the creative solutions started.”

Another option? Switch to another project whenever you begin to feel overwhelmed. And, always make scheduling regular breaks a priority. When you step “away from a project, you can approach it from a more objective, distant perspective when you come back.”

“Best of all, combine all the ideas,” she adds. “Take a break, and then when you come back to the task, ask yourself how others would tackle the issue and consider it from alternative perspectives.”

2. Dream a little (day)dream.

Much to the chagrin of your parents or elementary teacher, give yourself permission to daydream. According to a study in the journal Psychological Science, those who let their minds wander have a higher capacity for working memory. Possessing this allows us to think about multiple things at once — it also factors into IQ and reading comprehension.

Why’s this the case? It may be because “people who have additional working memory resources deploy them to think about things other than what they’re doing,” study researcher Jonathan Smallwood, of the Max Planck Institute for Human Cognitive and Brain Science, said in a statement.

How can you let your mind wander? One of the simplest techniques would be to let yourself get bored. For instance, read tedious reports or stand in the checkout lane sans your phone.

3. Go for a walk.

Perhaps this is the worst-kept secret when it comes to creativity. After all, some of the most innovative thinkers of all-time, such as Beethoven, Darwin, Nietzsche, and Jobs, were avid walkers. However, Stanford University’s research confirms this by finding that walking increased creativity for 81% of the participants.

“Incorporating physical activity into our lives is not only beneficial for our hearts but our brains as well. This research suggests an easy and productive way to weave it into certain work activities,” said Marily Oppezzo, Stanford University behavioral and learning scientist and study co-author. Moreover, going for a stroll can encourage more free-flowing thoughts.

Personally, I take a 20-30 minute walk during my afternoon slump. I leave my phone behind and just let my mind wander. When I come back, I’m not only refreshed and rejuvenated, I have developed new ideas.

I would also recommend that you walk around during an important phone call. Or, schedule walking meetings so that your team can foster fresh and unique ideas.

4. Shake it up.

By this, I mean disrupting your routine. You don’t have to do it daily. After all, routines provide certainty and structure.

However, don’t be afraid to occasionally break out of your comfort zone and welcome new experiences. For example, during your lunch break, leave the office and try a restaurant. Then when it’s time to get back to work, try setting up shop in a different location to add variety.

5. Develop stress management skills.

“Stress is a well-known creativity killer,” says psychologist Robert Epstein, Ph.D. As such, find ways to handle your stress better. Some suggestions include;

  • Prioritizing your well-being by eating healthy, physical activity, and getting enough sleep.
  • Spending time with friends and family can reduce cortisol levels and lower blood pressure.
  • Practicing breathing exercises.
  • Track your time identify stress triggers.
  • Use essential oils like lavender, citrus, sandalwood, peppermint, vetiver, or jasmine.
  • Celebrate your accomplishments — even your small victories.

6. Utilize music.

Music can be an incredibly powerful tool. It has the ability to improve your mood and block out distractions. Moreover, it can stimulate creative thoughts by nurturing a more imaginative and curious mind.

Look at it this way. If it worked for Albert Einstein, then it will work for you too.

“If I were not a physicist, I would probably be a musician,” Einstein wrote in a journal entry, “I often think in music. I live my daydreams in music.” He added, “I see my life in terms of music… I get most joy in life out of music.”

If you can’t play an instrument, then at least curate a playlist. Ideally, it should connect with you on a personal level.

7. Set the right mood.

Some studies have found that being in a positive mood can spark creativity. Mainly because it boosts activity in the prefrontal cortex, as well as the anterior cingulate cortex. When you think about that, it does make sense. It’s a challenge to think creatively when you’re in a crummy mood.

Taking a walk outside can improve your mood. But, you may also want to consider other strategies like watching a funny YouTube video or playing with your kids or pet. You could also have fun at work through gamification, hackathons, or team-building activities.

8. Use visual stimuli.

Specifically, creative visualization.

According to Betterhelp, this “is a specific way of using your imagination. It’s a cognitive process that consists of forming vivid mental images. You consciously change the images, which in turn changes your emotions about the subjects of the images. As you practice visualizing the future you want, you create that future.”

Even though this concept has been can be traced back to the Roman statesman Cicero and his development of the mind’s eye, it wasn’t practiced until consciously until the 1970s. And, to set the stage, you’ll need to take the following steps;

  • Choose a small and specific goal to help you build upon success.
  • Next, form a vivid “mental image of the thing or outcome you want. Imagine it as if it already exists the way you want it.”
  • Throughout the day, revisit the image you conjured up.
  • Add positivity to the mental image that you created.

Most importantly? Keep an open mind and learn meditation.

9. Relax.

Why do we often have our most creative thoughts while in the shower? “Leisurely or relaxing activities (such as showering, exercise or driving home from work, for example) release dopamine, the chemical which provides us with a sense of enjoyment,” explains the ThinkCreative team.

“Dopamine triggers more creative thoughts by increasing activity in certain parts of the brain,” they add. “A relaxed state of mind is key to creativity because we become more insightful, leaving us more likely to make connections between ideas.”

10. Write down and organize your thoughts.

Finally, whenever you have a random thought, jot capture it. Even if it seems utterly ridiculous, there are no bad ideas. As Craig Bruce once said, “Nothing surpasses the beauty and elegance of a bad idea.”

Next, when you have downtime, organize these thoughts. Some might be worth pursuing. And the ones that aren’t can be thrown out with the trash.

Still Working From Home? Here are 10 Must-Read Books

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Still Working From Home? Here are 10 Must-Read Books

Even before COVID-19, remote work was having a minute. Global Workplace Analytics estimates “that 56% of the U.S. workforce holds a job that is compatible (at least partially) with remote work.” Moreover, “25-30% of the workforce will be working-from-home multiple days a week by the end of 2021.”

Regardless if we ever actually return to a pre-COVID world, it does appear the working from home isn’t going anywhere. And, that’s both a blessing and curse.

For years, remote workers have proclaimed that they’re more productive and happier. Numerous research has backed this up. As for business owners, they have more productive teams — and are saving money like scaling back on the size of a physical workplace.

The thing is, it appears that we’ve hit a wall. Between Zoom meetings, social distancing, and yearning to finally get back to normalcy, we’re flat-out exhausted. Additionally, there are unique WFH distractions, knowing when to disconnect, and overcoming isolation.

Still Working From Home? Here are 10 Must-Read Books

In short, the honeymoon with remote work is over.

If you’re in this position — here are 10 books that we should read to help you fall back in love with working from home.

1. The New Corner Office: How the Most Successful People Work from Home by Laura Vanderkam

For my money, Laura Vanderkam is one of the best sources to turn to if you need advice regarding productivity and time management. During her career, Vanderkam authored some of the best books in this area, such as I Know How She Does It, What the Most Successful People Do Before Breakfast, and168 Hours.

In 2020, she released this timely book that shares the following hacks;

  • Managing tasks, as opposed to time. For example, only setting 3-5 ambitious goals per day.
  • Getting into a rhythm by allocating time for work, breaks, and downtime.
  • Constructing broader and more effective networks

2. Remote: Office Not Required by Jason Fried and David Heinemeier Hansson

Although written in 2013, Remote did an excellent job convincing people of the perks of working remotely. In the wake of COVID, though, the book has seen a resurgence. And, it definitely deserves that.

Authored by the founders of Basecamp, the book has timeless lessons for both employees and leaders. These include;

  • Building trust and collaboration through messaging tools, virtual water coolers, and focusing on outcomes instead of “time in the chair.”
  • Being aware of “dragons.” To avoid pitfalls, make sure that you have the right equipment, ergonomic furniture, maintaining healthy habits, and socializing.
  • To effectively manage remote teams, use asynchronous communication, don’t overwork them, and schedule one-on-ones.

3. Working From Home: Making the New Normal Work for You by Karen Mangia

Written by Karen Mangia, Vice President of Customer and Market Insights at Salesforce, Working From Home is another timely book as it was released in August 2020. And, like Remote, it covers tried and true advice for those working remotely.

Key takeaways include;

  • How to build an inspiring and budget-friendly workspace in your home.
  • The importance of establishing routines, rituals, and boundaries.
  • How to break boulders into smaller pieces.
  • Igniting innovation by creating new processes.
  • Tips on sprucing up your virtual meetings.
  • Advice on how to handle burnout and Zoom fatigue.
  • Redefining success by focusing on what you can control.

4. Work-from-Home Hacks 500+ Easy Ways to Get Organized, Stay Productive, and Maintain a Work-Life Balance While Working from Home! by Aja Frost

Aja Frost, Head of Content SEO at Hubspot, put together over 500 quick and easy solutions in one handy book. It’s quick and to the point.

It contains popular advice ranging from setting up your workspace to overcoming distractions. There are also tips on how to stay organized so that you can be productive.

This book is more geared to WFH newbies. Those who are seasoned at working remotely are probably familiar with the hacks in this book. For example, putting on real clothes and establishing boundaries. Still, if you’re still struggling with this new normal, it wouldn’t hurt to go back to basics.

5. Surviving Remote Work by Sharon Koifman

Sharon Koifman, DistantJob’s President and Founder, wrote Surviving Remote Work in the wake of COVID-19. In the book, Koifman shares insights on his remote management. After all, he has more than 15-years of experience in this arena.

Going beyond obvious and common-sense advice, Surviving Remote Work provides strategies for onboarding employees and building a connected culture remotely. Koifman also has tips on managing extroverts and introverts and what tools should be in your arsenal. And, how to protect yourself from cyber-threats.

6. Work from Home Superstar: How to Stay Focused and Rock Your Day by Jack Wilson

Released in the good, old days of 2017, Jack Wilson offers a crisp guide into working from home based on his own hilarious experiences. Through his experiments, he discovered what the biggest distractions are when working from home — I’m looking at you Netflix — and how he structured his day for productivity.

Wilson also has recommendations on how to get into the right mindset and develop self-discipline. And, Work from Home Superstar also stresses the importance of prioritizing your health and occasionally getting out of the house.

7. The Remote Facilitator’s Pocket Guide by Kirsten Clacey and Jay-Allen Morris

According to one review over at Goodreads, “Everyone who does online meetings should read this book.” And, I couldn’t agree more.

Clacey and Morris begin The Remote Facilitator’s Pocket Guide by going over the challenges of virtual meetings, such as;

  • Virtual events often feel more intimidating than in-person events.
  • It’s harder to focus and encourage engagement as 8 in 10 participants are multitasking.
  • These events are more dependent on the mood and style of the facilitator.

To overcome these pitfalls? The authors provide strategies like how to create equal opportunity, enable flow, and nurture connection. They also recommend using visuals to your advantage and encouraging playful learning.

8. The Long-Distance Leader: Rules for Remarkable Remote Leadership by Kevin Eikenberry and Wayne Turmel

Published in 2018, The Long-Distance Leader can actually be a resource for anyone in a leadership position. However, as founders of the Remote Leadership Institute, Eikenberry and Turmel have essentially written the book on remote leadership.

The book covers all the basics like using technology as a tool, focusing on outcomes, and building trust. There are also tips on how to set goals, seek feedback, and avoid burnout. To companion the book, there are also online tools and resources, such as a team goal clarity assessment and pre-conference checklist, to help you become a stronger remote leader.

9. How to Declutter Your Home or Work Office to Improve Productivity by Sarah Adams

Clutter may not be on the top of your mind. However, it can interfere with your productivity. It can also increase stress, sleep problems, and make it difficult to relax.

With that in mind, it’s crucial that you keep your home and work area tidy. To assist you in that department is How to Declutter Your Home or Work Office to Improve Productivity. Although it’s a short read, it’s still packed with inspiring and practical tips on how to keep get, and remain, organized.

10. Unhackable: The Elixir for Creating Flawless Ideas, Leveraging Superhuman Focus, and Achieving Optimal Human Performance by Kary Oberbrunner

While not specifically written about working from home, Unhackable is a must-read as we navigate through the “Attention Economy.”

Written by coach and author Kary Oberbrunner, this compelling book presents 30 daily missions that will help you develop superhuman focus and organize your life around your “flow.” As a result, you’ll get more done in less time and live the life you truly want.

Why You Still Need an Online Calendar Even When You Use a Physical One

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Why You Still Need an Online Calendar Even When You Use a Physical One

If you already rely on a physical calendar, you might not see the need to add an online calendar to your arsenal. Your current time management system might seem to work just fine. However, you’re missing out on a lot of potential by shirking additional technology.

Using a paper and digital Calendar, map, or any other hard copy is entirely up to you and beneficial in many cases. If you still need some convincing, check out the ways your daily life will benefit from implementing an online calendar to your existing system:

Online Calendars are Portable

As great as a physical calendar might be at home or in your office, you can’t expect to carry it with you everywhere. Even pocket calendars and portable planners can be burdensome at times. Worst of all, a physical calendar can be easily left behind, leaving you in the dark.

You can access your online calendar on any electronic device. All you need is a cell phone and a connection to the internet and you’ll have your calendar easily accessible. You can even adjust the settings in your Calendar to be able to view it offline.

Sharing is Caring

A lot of the events on your calendar will involve others. You’ll need to coordinate with coworkers and family members regularly, which is more difficult to do when trying to sync paper calendars. Sharing an online calendar keeps everyone on the same page with real-time updates and notifications.

You don’t have to share every detail of your online calendar with others. Choose to share individual events, or create a separate calendar that keeps your private events hidden. You can also decide if those you share with can edit events or simply view them, depending on what you’re trying to organize.

Last-Minute Changes Happen

Life is full of unexpected events. Making last-minute changes on paper calendars is messy, and sometimes impossible if you don’t have it on your person. It’s much easier to go with the flow and adjust to unforeseen circumstances when you also have an online calendar handy.

Let’s say you have a meeting with a client scheduled for 3 P.M. You come into the office and see an email in your inbox asking if the meeting can be bumped up to 2 P.M. With your online Calendar, you can adjust right then and there.

If you have your paper calendar handy, this is also possible, but lacks a certain detail. Your online calendar can also send you reminders of upcoming events. A digital reminder that your meeting was moved from 3:00 PM to 2:00 PM will help you remember the change even on a busy day when your attention is divided.

Different Calendars Have Different Uses

Physical calendars get crowded really quickly. There’s only so much room to add events and details. And the more you add, the more difficult it is to read. A better strategy is to designate your paper Calendar for one use, and your online calendar for another.

Your paper calendar, which is likely hanging on the fridge, can be reserved for family events. Your online calendar will contain your work responsibilities, daily routines, and personal events. The ability to create multiple calendars online allows for even greater organization than keeping a stack of paper calendars lying about.

Physical Calendars Can Get Lost or Damaged

No matter how careful you are, there’s a chance your physical calendar can get lost or damaged. This is especially true if you have one in reach of kids who can grab, smudge, and rip the pages from your calendar. If your paper calendar is lost or damaged, there’s no way to get back the information you lost.

Online calendars store all their information online. Some online calendars even offer cloud storage options for maximum accessibility and protection. Even if your cell phone gets lost or damaged, your Calendar information can be accessed from a different device, retaining all the details you need.

Online Calendars Have More Features

Simply put, physical calendars just don’t have the bells and whistles you can find in online calendars. You can’t drag and drop events or change color-coding on demand. One of the best features of an online Calendar is tracking your time to the minute. Time analytics really unlocks your productivity levels on a day-to-day basis.

Physical calendars have their merits, especially for those who prefer to write things down and add some calligraphy flair. However, not everyone has a legible chicken scratch. This means being able to type out your event details is a helpful bonus to your online Calendar.

For frequent fliers, an online Calendar is a necessity. Thanks to the power of the internet, your Calendar will automatically adjust to changing time zones. This ensures you don’t miss that important business meeting because your paper calendar is still on Eastern Standard Time.

Both Calendars Allow for Different Time Management Techniques

For those using a Calendar to try and optimize their time, an online Calendar blows paper ones out of the water. You can implement more complex time management techniques than you could with pen and paper alone, which allows you to make more use of your time. In addition to time analytics, you can also try:

  • Timeboxing: Separate your day into blocks of time dedicated to specific tasks and activities.
  • Pomodoro method: Work in stretches of 25 minutes with a five-minute break to encourage focus and prevent burnout.
  • Eisenhower Matrix: Prioritize your tasks to get the most important stuff done, set aside nonsense, and delegate when possible.

These techniques are much more difficult to pull off with just a paper Calendar, but might work well with both. For example, drawing out your Eisenhower Matrix might help you visualize it better so you can type it out into your online calendar with more precision.

There’s nothing wrong with preferring one type of calendar over the other. Just be aware that you might be selling yourself short by not giving them both a chance to thrive together.

How to Establish Lasting Customer Relationships With a Standout First Appointment

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How to Establish Lasting Customer Relationships With a Standout First Appointment

The first impression is often the most important. With so many choices these days, customers can afford to be picky and make quick decisions regarding the businesses they patronize. When you finally hook a customer for a first appointment, that’s the time to reel them all the way in.

You only get one shot at a customer’s first appointment, so make sure you do it right. Putting in the effort for those initial encounters will boost your retention rates and have your business booked up all year long.

Send a Friendly Reminder

Start off on the right foot by sending a new customer an appointment reminder. A good reminder sets the tone for an upcoming appointment. It lets the customer know that you’re ready to serve them and that you’re anticipating their arrival. You would hate for the person to show up late for that first appointment or not at all.

Express your appreciation to the customer for entrusting you with their business and your excitement about seeing them soon. Make sure the appointment date and time are clearly visible and that the reminder includes links to any information that may be required beforehand. 

Start on Time

Making a customer wait past their appointment start time will tarnish even the best appointment experience. New customers may fear that every appointment is going to start late, costing them valuable time. To avoid raising such concerns, do everything you can to make sure you start on time.

A huge factor in appointment timeliness is reducing the number of appointments that run long. Overtime appointments push back start times for customers with later booking slots, which isn’t fair to them. Try adding some buffer time in between your appointments or increasing your appointment duration if overtime appointments are a recurring problem for your business. 

Online appointment software can also help get appointments started on time, especially for first-timers. For many industries, the first appointment is the longest, as the business collects initial customer information and gets any needed documents signed. When customers are able to complete these tasks online, they can walk through the doors ready to get started. 

Serve With a Smile

The importance of customer service can never be understated for appointment-based businesses. A NICE inContact survey found that 80% of customers will switch businesses due to bad experiences with customer service. That’s why appointment-based businesses can ill afford getting off to a rocky start with new customers.

So provide customer service training to all of your employees, as there are numerous factors that go into a good appointment experience. Much of it has to do with soft skills; listening, communication, and patience are all vital for a good customer service rep. You can use online resources to boost customer service as well, such as a website chatbot and a user-friendly app to help new customers acclimate quickly. 

Be Generous

For the first appointment a customer books, go the extra mile to wow them. Make them feel comfortable and welcome, and give them a taste of everything your business has to offer. After one great experience, they’re bound to come back for more.

For example, a hair salon could provide a enhanced package for first-time customers, letting them try out additional services at no additional cost. They’ll leave feeling extra pampered and have something new to look forward to on a return appointment. It can be easier to justify an add-on when you got it for free on your first appointment. 

Personalize the Experience

According to Gladlys “2020 Customer Expectations Report,” 84% of consumers said a brand that offers them personalized customer service will earn more of their future spending. Personalization helps consumers connect with a brand and vice versa, rather than feeling like another customer statistic. Pulling a ticket number at the DMV is an example of how a lack of personalization leads to a feeling of drudgery and low satisfaction rates among visitors.

Giving your customers choices allows them to personalize their experience by themselves. Accommodating different payment options and providing a variety of services is a great place to start. Updating your customers’ profiles to reflect their choices will maintain that personalization through following appointments. 

Ask for Feedback 

At the end of that first appointment, ask each customer for feedback on their experience. What went well and what didn’t? Knowing what resonated with them and what fell flat will enable you to make changes and ensure a better return appointment. 

Businesses that take feedback to heart enjoy higher customer retention than their peers. Even a small adjustment shows customers that you have their needs and desires in mind, which builds confidence and trust between you and them. Furthermore, when you show you’re receptive to feedback, gratified customers will refer you to friends, growing your client pool.

(Mostly) Stick to Your Guns

Each business has rules and regulations to uphold. The best example for appointment-based businesses is a late arrival/cancellation policy. Inform new clients of your policy ahead of time to ensure the expectations are clear. But if a first-timer runs late because they had trouble finding your location (or a parking spot upon arrival), do try to be understanding. Coming down on them too hard could make their first visit to your business the last.

Remind them, however, that you will need to enforce the policy going forward. Not to do so would be unfair to your existing customers. If you continue to have problems, look for ways to make your company rules more visible and easier to access in order to avoid future confusion. 

Nailing that first appointment will build strong relationships with your customers from the start, encouraging them to return soon and often. Make sure to keep up your customer service efforts with every appointment after that to keep them coming back again and again. 

15 Overall Productive Habits — to Have Overall

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15 Overall Productive Habits — to Have Overall

We all know someone who has done the impossible. They bust their tails off, while somehow being able to have a life. I mean, how can someone like Dwayne Johnson have multiple projects, workout for several hours daily, and spend time with his family?

Maybe he’s an anomaly. But, for someone who doesn’t defy logic, such as The Rock, it’s conceivable to have it all. It just takes having the right habits — such as the following 15 that you should have overall.

1. Set three goals for the day.

“For some strange reason, our brain is wired to think in threes,” states Chris Bailey, author of The Productivity Project. “As kids, we grow up immersed in stories that involve threes: Goldilocks and the Three Bears, the Three Blind Mice, and the Three Little Pigs,” he adds. “In high school, when we’re forced to dissect books like The Three Musketeers for English class, we break down the plot into three parts—the beginning, middle, and end.”

Even as adults, we’re still drawn to the number three. Think of the saying the “third time’s the charm.” And, during the Olympics or fantasy sports, participants are awarded either the gold, silver, or bronze medal.

“There is something oddly attractive about the number three which can help you a lot as far as productivity is concerned,” Bailey says. For example, as opposed to a to-do-list that could rival the length of a CVS receipt, create a must-do-list that only contains three items. It’s an effective way to keep you focused and prevent you from feeling overwhelmed.

Best of all? It’s incredibly simple to get started.

“At the start of every morning, fast-forward to the end of the day and ask” one question. “When the day is done, what three things will I want to have accomplished?”

2. Don’t succumb to complexity.

Over the years, I’ve noticed a common thread when it comes to productivity; it has to be extremely regimented and complex. Examples that spring to mind are bullet journals and the zero-based calendar.

I’m not saying that these can’t be effective—case in point, bullet journals. If you need a creative outlet and help to identify important and urgent tasks, it can be an effective tool. At the same time, they’re extremely time-consuming and intimidating.

I’d even say that for a lot of us, they’re unnecessary. You’re probably better off with a planner, calendar, or stick-it notes. In fact, research shows that we’ll stick with habits when they’re simple and doable.

3. Skip what you don’t know.

“This is a tip I don’t see often enough,” writes Ericson Ay Mires over at Lifehack. “If you hit a snag in your work, then come back to it later as you learn how to not get distracted.” And, in the meantime, aim your “attention on what you can do to keep working ‘mindlessly’ at all costs.”

In short, tackle the easy parts first and build-up momentum.

“Eventually, you can come back to the more difficult parts,” adds Ericson. And, “hopefully by then, it’ll have come to you, or you’ll have built up enough momentum that it won’t break your focus if you work on it.”

What if you’re still stuck? Get help from an expert who can teach you. Or, delegate the right tasks to the right individuals.

4. Don’t feel guilty about taking shortcuts.

I’m sure that we’ve all heard “there are no shortcuts to success.” While that’s true when it comes to learning a new skill or achieving a large goal, there’s nothing wrong with taking the easy route for simple tasks.

One example would be learning keyboard shortcuts for your calendar. You can also follow the 2-minute rule, using automation for redundant tasks, or using voice dictation.

5. Have a contingency plan.

According to Murphy’s Law, “Anything that can go wrong will go wrong.”

While it’s unreasonable to expect someone to have a back-up plan for everything, you’ll be able to put out “fires” if you;

  • Prepare and plan your ideal week in-advance.
  • Implement a triage system to identify where your priorities should be at the moment.
  • Surround yourself with good company who can help pick up the slack.
  • Hire a virtual assistant to be your calendar’s gatekeeper.
  • Allow yourself more time needed for tasks. And, leave blocks of time in your calendar blank so that you can shuffle your schedule when something comes up.

6. Stop aiming for perfection.

I would like to think that we all give it our best, as opposed to phoning it in. But, that doesn’t mean that you’re going to be perfect. That’s just how the cookie crumbles.

As Salvador Dali once said, “Have no fear of perfection – you’ll never reach it.” It’s true. Perfection is something that you’ve constructed in your own mind. Constantly trying to pursue it will only cause anxiety, procrastination, and falling behind.

It takes practice and self-discipline. But, change your mindset to “done is good enough” if you’re a perfectionist. If there’s a serious error, you can always go back and fix it.

7. Declutter…everything.

A little bit of clutter? No problem. Studies have found that a messy desk can encourage a creative mind.

For the majority of us, though? Too much clutter in our lives doesn’t just hinder productivity. It also increases stress, sleep problems and makes it more difficult to unwind.

Overall, too much clutter is just trouble for your health and performance.

With that said, block out a chunk of time to declutter everything. I’m talking about your calendar, workspace, home, and relationships. Also, since it takes 66 days to build new habits, only focus on the ones that are meaningful to you.

I know that that might induce a panic attack. But, take a deep breath. You don’t have to do all this in one shoot.

Rather than overwhelming yourself, take baby steps. Maybe during a break from work, you spend 5-minutes straightening-up your desk. If you don’t have concrete plans this weekend, clean out your bedroom closet.

8. Become a creature of habit.

There’s nothing wrong with occasionally shaking things up or being spontaneous. On a day-to-day basis, though? Humans are creatures of habit.

What exactly does that mean? Well, establish a consistent sleep schedule — preferably based on your circadian rhythms. Try to work, eat, and exercise at the same time each day. And, implement morning and evening rituals that prime you for success.

Having structure makes it easier to plan how we spend our time. It also makes it easier to say no and promotes healthy habits. Routines also provide structure in an uncertain world.

9. Manage your energy, not your time.

“Whenever someone says they need to get more done during the day, the answer is always to improve time management,” writes Choncé Maddox in a previous Calendar article. “The amount of time you have will never change,” explains Choncé. “What you do with your time can change, but it is heavily dependent on your motivation and energy levels.”

With that in mind, “it’s much more important to manage your energy over managing time,” she suggests. “All the buzz about time management hacks can be helpful to a certain point, but ultimately, you need to start by managing your energy first if you want to be more efficient and have a better-balanced schedule.”

Some pointers to get started, stop trying to be perfect and re-using previous materials. Take care of your wellbeing to avoid emotional exhaustion, keep information overload in-check, and develop new skills.

10. Weed out the non-important.

Productive people are extremely protective of their calendars. After all, time is your most valuable and finite resource. As such, they aren’t afraid to reject time requests if it doesn’t serve a purpose.

As an example, they get invited to a status-update meeting that’s going to be an hour long. They immediately know that this is a waste of time. As such, they decline the invite, but will also offer an alternative, such as a 10-minute phone call.

11. An active body equals an active mind.

“We all know exercise is good for our physical and mental health,” says Dr. Kristin Hillman, who lead researcher on a study regarding this topic at the University of Otago. “But these data suggest that regular exercise may also help make us more productive when it comes to getting tasks accomplished each day.”

The study found that “rats that ran 20 minutes a day for five days a week outperformed their non-exercised counterparts across the board.” These were in areas like problem-solving, persistence, and being able to complete tasks more quickly.

I know that this has been a struggle throughout COVID. But, you can work out and stay active from anywhere — even when working from home. For instance, as a part of your morning, do some cardio to get the blood flowing, and at night do yoga to relax.

Other suggestions include;

  • Setting alarms to remind you to stretch and move throughout the day.
  • Creating a “commute,” like taking a walk before diving into work.
  • Keep workout equipment and accessories visible.
  • Use technology like apps and “smart” fitness machines to keep you accountable.
  • Swap-out your old desk for a standing desk.
  • During calls, stand or walk.
  • Incorporate movement throughout the day, such as doing heal-raises or push-ups on the counter while the coffee is brewing.
  • Get outside and play as much as possible.
  • Partake in fitness challenges with colleagues, friends, or family.

12. Start a procrastination journal.

Procrastination is severely misunderstood. Sure, there are negative consequences like missing deadlines. But, procrastinating can be used to help you remove the unnecessary from your life.

But, that’s not all. If you actually dig deeper, you may discover what’s really causing you to drag your feet. Maybe it’s because you’re a perfectionist, lack self-confidence, or disorganized. Or, perhaps you’ve set unrealistic expectations.

The only way to get to the bottom of this? Start a procrastination journal. Record everything that you do, as well as what you don’t. Take note of when you get distracted, how long tasks have been on your to-do-list, and how you feel about them.

It may seem like a lot of work. But, if you do this for a couple of days, you should have a better understanding of what’s causing you to procrastinate.

13. Set clearly defined goals.

Clearly defined goals prevent you from falling into the “busyness trap.” Moreover, they can guide you in developing a plan of action and track your progress to keep you motivated.

A tried and true technique for goal setting? Use the SMART formula, which is short for Specific, Measurable, Attainable, Relevant, and Time-based.

14. Rest your eyes.

Eye strain is a serious concern these days. In fact, since the pandemic, we spend 19 hours and 6 minutes per day between our phone, laptop, TV, and gaming devices. In turn, this can impact your productivity due to symptoms like dry eyes, mental fatigue, and headaches.

To counter this, take frequent screen breaks to give your eyes a much-needed break. One strategy you can try is the 20-20-20 Rule. Every 20-minutes, you look at something that’s 20-feet away for 20-seconds.

15. Learn from failures and move on.

“From a distance, failure seems noble,” writes Tracy Brower, Ph.D., MM, MCRw. “But in reality, it’s painful and messy.”

It’s true. If you’ve ever experienced failure, you’re well aware of how painful it is. You might feel anger and sadness. I couldn’t blame you if you also wanted to crawl into a hole and never reappear.

“It can also cost money and time (like the new suit you bought for the interview or the move you made to the city for the job that didn’t last),” adds Brower. “It can cause you to course correct (the meeting went sideways, and now you need to rethink the project).” And, it “can make you question yourself—who you are and what you’re good at. This is what makes it messiest of all.”

In short, failing is the worst. But, it can still be valuable.

  • Remind yourself that this has nothing to do with you as a person.
  • “Failure provides you with the opportunity to learn and consider how you can strengthen your game for the next go, even if it’s under unfavorable conditions,” says Brower.
  • Take into account that “the work you did as an investment in your process.”
  • Share your pain with others, whether if it’s opening up to a mentor or writing a blog post about your experience.
  • “What doesn’t break you makes you stronger is another tried-and-true mantra about failure,” Brower adds. “If you’re doing it right, you’ll gain resourcefulness, resilience, and perseverance from failure.”
  • Finally, take a step back, reflect, and then focus on the future using the lessons you learned.

5 Ways Your Appointment-Based Business Can Boost Customer Retention

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5 Ways Your Appointment-Based Business Can Boost Customer Retention

Companies in the U.S. lose $136 billion dollars every year from a lack of customer retention. The worst part is that this switching can be easily avoided. It costs five times as much to acquire new customers as it does to retain them. 

Increasing your retention rates just requires a conscious effort to reach out to your customers. The following strategies will help you book more appointments and start to see more familiar faces over time:

Improve the Customer Experience

The obvious way to get customers to keep coming back is to provide them with an experience they won’t forget. Customers will be looking forward to their next visit if you make it more than worth their time. 

Take a trip through your customer journey and look for ways to make improvements. You can break down their experience into four parts:

Booking

How easy is it to book an appointment at your establishment? A difficult booking process is sure to cause frustration. Implementing online scheduling software will work out a lot of the kinks that come with appointment bookings, such as miscommunications, forgotten appointment commitments, and long hold times. 

Waiting

Reducing wait times for customers will put a big gold star next to your company name. If customers know you can get them in and out, you’ll get customers who are willing to squeeze in an appointment during their lunch break. You’ll also appeal to those pressed for time who simply can’t afford to lose a half-hour in a waiting room. Respect your customers’ time to the best of your ability, and they’ll feel comfortable making a return appointment. 

Service

From start to finish, the service you provide is the most important factor when customers decide to make a return or not. When you provide the best haircut, dentistry, massage, manicure, [your service here] in town, your customers will have no cause to stray. 

Departure

You might consider this part of the customer journey an inconsequential one, but you’d be wrong. Each time a customer heads out the door is an opportunity to end things on a high note. Ask them about their experience, crack one last joke, and encourage them to book a return appointment on the spot. 

How would these steps affect you as a customer of your own business? Putting yourself in your customers’ shoes will enable you to make the right adjustments.

Treat Customers Like Family

Of course, your customer service skills should also be top-notch. When your customers feel like they belong, they’ll have an intrinsic desire to keep coming back. You can accomplish this by treating each one of your customers like family. 

Start every customer interaction on the right foot. Address each person by name, and commit to memory the names of your regulars’ kids and/or significant others. Without being intrusive, learn details about your customers’ lives and use the information to develop closer relationships with them. 

Offer Return Incentives

Nothing boosts customer retention quite like an enticing incentive. An incentive program gives customers a reason to keep coming back or even increase the rate at which they book appointments. Your business can offer discounts for return appointments or allow customers to book multiple appointments at once for a lower rate.

Membership programs are especially effective at enabling customer retention. Points are accrued through purchases that can be used as credit for additional purchases, discounts, or prizes. Airlines and hotels are leaders in this field; their rewards programs are key to getting travelers to commit to their brand over the many others in their industries.

You can also appeal to other customer desires by making donations to their charity of choice or putting together community outreach efforts. To some customers, sharing values with a brand is the biggest motivating factor for continuing to patronize a business. 

Aim for Referrals

Referrals are one of the most effective ways of getting new business. In fact, customers are four times more likely to buy a product or book an appointment when referred to a company by a friend. Why wouldn’t you want more referrals filling up your appointment bookings?

A referral program can be one of the incentives you offer. For every referral that leads to an appointment, customers can earn points, discounts, or other rewards. This creates a chain of customer referrals to keep you busy day in and day out.

Another way to get referrals and maintain customer retention is to continue working on that customer experience. If you constantly exceed the expectations of your customers, they can’t help but tell their family and friends. One last statistic that demonstrates why referrals are worth cultivating: customers who come to your business from a referral have a 37% higher retention rate than customers obtained through other means.

Ask for Feedback

Sometimes the best way to figure out how to increase customer retention is to go directly to the source. Asking for feedback from your customers will give you an inside look on the best and worst aspects of your business. This knowledge will allow you to focus on what’s working and ditch what drives customers away. 

Let’s say you get 100 customer responses to a survey on various aspects of your business. There are bound to be a few outliers due to personal preference, so stick with what the majority seems to be saying. For example, if 88 of these customers say wait times are too long, you know that should become your next focus. If the responses are less conclusive, you may need to ask some follow-up questions. 

Be sure to calculate your retention rate now so you can see the difference once you start prioritizing retention goals. When you see what drives improved numbers, double down on those positive changes. More and more, you’ll see your customers sticking around for the long haul.

15 Time Management Games and Activities

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15 Time Management Games and Activities

At Calendar, we have defined time management as “the ability to plan, organize, and control your time.” Another big definition we use is, “save time, be more productive, and focus on the things that matter.” That’s it, not too complicated, right?

Manage Your Time

The reason why we’ve put such an emphasis on time management is that time is your most valuable resource. Moreover, it’s so meaningful to our daily lives as it;

  • Ensures that you make the most of this finite source.
  • Encourages self-discipline.
  • Helps you get more done in less time.
  • Reduces stress and anxiety.
  • Makes you feel more fulfilled.
  • Prevents you from being that person. In other words, you’ll earn a reputation of being dependable.
  • Manages your energy.
  • Prevents indecisiveness and procrastination.
  • Allows you to take advantage of new opportunities.
  • Helps you reach your goals.
  • Identifies your priorities.
  • Improves every facet of your life, ranging from your career to personal relationships.

Improving your time management should definitely be something that you improve upon. And, while tried and true techniques like tracking how you spend your time, delegation, and blocking out distractions work, they’re not always exciting.

Instead, you can use gamification. Implementing gaming techniques can increase motivation, engagement, and problem-solving skills. It also improves resource management, speaks creativity, and enhances teamwork abilities.

Also, games and activities are just a fun way to learn. And, they can be something that you do during your downtime or as a team-building activity.

With that in mind, here are 15 time management games activities you can play if you want to manage your time more effectively.

1. How Long is a Minute?

Overall, we’re fairly decent at estimating time. However, there are a number of external and internal factors that can alter our perception of time.

For example, when we have something to look forward to, time dilutes. And, when you’re having fun, time does literally fly.

More interesting was a study involving a group of people who had to sit in a room for seven-and-a-half minutes without anything to do. Some felt that it was only two-and-a-half minutes. Others proclaimed that it felt like 20-minutes.

So, if you’re working with others, a simple activity you can do together is the minute challenge. Here, everyone closes their eyes and stands up. They sit down when they believe a minute has passed.

One person, or a timer, keeps track of the time so that they know when to open their eyes. It’s an effective way to demonstrate how everyone’s perception of time is different. And, if we over-or-underestimate time, that could throw off everyone’s schedules.

Of course, you can also do this on your own if you want a better idea of what the actual passage of time really is.

2. The Big Picture Challenge

Inspired by Orangeworks, here’s how this activity works;

  • Divide your team into small groups,” each responsible for painting a small segment of The Big Picture.”
  • Without knowing what the final image will be, the “teams must work together to ensure that all lines meet and colors match up.”
  • “The painted image can be a representation of a company’s brand, conference theme, values, goals or even a recreation of a famous work of art.”
  • After its completion and unveiling, the final masterpiece “can be proudly displayed back in the office as a constant reminder of what can be achieved through teamwork.”

The idea behind this is to encourage faster decision-making and prioritizing. More importantly, it fosters communication and collaboration.

3. The Mayo Jar

The mayo jar activity is straightforward. It’s an excellent way to visually highlight the importance of doing the most important tasks first.

Start with an empty jar. You’ll need materials like large rocks, smaller rocks, gravel, sand, and water. Next, try to get all of these items into the jar.

The only way this is possible is by starting with the big rocks and working your way. The biggest rocks are meant to represent your MITs. So, that’s why you always focus on them from the get-go.

4. Finding the Ace of Spades

Do you have multiple decks of cards? If yes, then this is a simple time management activity that you can do with at least one other person.

  • Like any other card game, you’ll need to shuffle one pack so that it’s random. The other deck, however, will be organized in ascending order.
  • Each player then gets a pack.
  • Participants must then quickly find the Ace of Spades.
  • As you might surmise, the player with the organized pack might find this to be less taxing than the individual with the mixed deck.

What does this accomplish? It highlights why the organization is so important to time management.

5. $86,400

With this time management activity, you would imagine that yourself or group members would have s $86,400 to spend. You can spend this fictional amount however you want.

There are two restrictions, though. First, you aren’t allowed to increase the amount of money. Second, you have to spend everything in one day, or you’ll lose it.

Once you’ve come up with a list of ideas, go over why and how you spent your $86,400. If playing with others, then everyone will discuss how they spent their money.

While it’s nice to occasionally pipe dream, this activity isn’t about money. It’s how you should spend your time more wisely. After all, there are only 86,400 seconds in a day so spend it on what’s most important. Because once it’s gone, you can’t reclaim your most valuable asset.

6. Blind Polygon

For larger groups, you might want to consider this classic team-building activity. It’s effective in encouraging communication and problem-solving skills, as well as working under a deadline.

Here’s how it works;

  • Everyone must put on a blindfold and are given a 15-30 meter rope.
  • The groups must then form a perfect square/triangle while blindfolded in a specific timeframe.
  • Players must be connected to the rope at all times.
  • You can do this in rounds or replay the game so that you can figure out how to accomplish this task more efficiently and quickly.

7. Desert Island

We’ve all been asked, “If you were marooned on a desert island and you could only take three things with you, what would you bring?”

While, here’s a game that puts a spin on that question.

Either by yourself or with a group, envision that you’re stranded on a desert island. Next, write down everything that you would take with you. The catch is that you only have two minutes to do this.

You’ll earn points for essential items, but none for nonessential. Hopefully, this will show the difference between what’s a priority and what’s not. And, knowing this will help you become more mindful of what you assign to your time blocks.

8. Circadian Rhythm

“Circadian Rhythm, “circadian” comes from the Latin and means, roughly, around (circa) the day (dian from diam which means day) and it’s a pretty special quality,” explains Tom Williams for Peak. “It helps your body understand what time of day it is and controls not just sleep but also your body temperature,” hunger, metabolic rate, “and the release of various hormones.”

“To put it more bluntly, it’s your body’s to-do-list,” states Abby Miller in a previous Calendar article. And, ideally, you should be working with your circadian rhythm by scheduling tasks accordingly.

For example, you wouldn’t work on a priority when you’re tired or drained of energy. Instead, you would do this when you’re most alert, energetic, and focused.

To help you, and even your colleagues, figure this out, write down your daily routine in hourly blocks of time. Next to each activity, take note of how you feel;

  • ‘at 70%’
  • ‘cruise control’
  • ‘distracted’
  • ‘hungry’
  • ‘on fire’
  • ‘slowing down’
  • ‘tired’
  • ‘vibrant’

After compiling this information, you should have a better understanding of your natural energy levels. When you do, you’ll be able to schedule the right activities at the right time. Eventually, you’ll be able to get more done in less time.

9. Time Squared

Here’s another activity that can be used to see how you’re spending each day. Of course, you can also do this with others.

  • Print 3 pages containing 24 squares — these will represent the 24 hours of a day.
  • On the first page, fill out the squares with routine activities. For example, if you sleep for 7 hours that would equal 7 squares.
  • On the second page, list how non-working time is spent at work, such as checking email or water cooler chats.
  • Summarize the data from these two pages on the third page. You can use different colors to tell the pages apart.
  • The empty or uncolored squares? That’s”‘productive time.”

Thanks to visualization, you can see how you’re spending your time. That should make it easier to reduce or eliminate certain activities so that you’ll have more productive blocks of time.

10. What I Did Yesterday

With this game, your team members can identify patterns in their workday. Just have them jot down 10 things that they did at work yesterday. On another piece of paper, ask them to record 5 items they expect will be discussed at their next performance review or one-on-one.

They should then look at the two lists together. Why? Because you want them to see which activities they did yesterday will impact the second list.

A variation of this would be putting the 10 things that they did yesterday on an “Importance/Urgency” grid.

In either case, this should encourage your team members to focus on their priorities.

11. Delegation Skill Practice

Here’s a fun time management activity where players imagine that they have a new assistant. That means they can finally offload some of the fewer critical tasks that were noticed in the previous activity.

Divide participants into groups of 3; a delegator, an employee, and an observer. The delegator should define an unpleasant task and assign it to the employee. The observer will then record how well this was explained and share their feedback.

Rotate these positions so that everyone has a turn. By the end, this should help everyone sharpen their delegating skills.

12. Dealing With Distractions

When it comes to productivity, distractions can be lethal. Thankfully, this activity can help you identify your most common distractions so that you can eradicate them.

An easy way to do this would be to track your time over several days. Write down everything you’ve been doing. You may notice that you’re spending too much time on social media or multitasking.

Since you’re aware of this, you can come up with solutions to stop letting distractions eat-up your valuable time.

13. Colored Blocks

As long as you have a set of colored blocks, you’re good to go. Just beware that you’ll need more blocks if doing this with others.

With that out of the way, here’s how this works;

  • Place the blocks on a table. You then have one minute to pick up as many blocks as you can during that timeframe.
  • You’re only permitted to use your non-dominant hand. As such, you may be able to only pick up one at a time.
  • When the 60-seconds are up, write down or reflect on the results.
  • Do this again, but this time, assign a point value to each color.
  • Now, you’ll have to think about the number of blocks you can grab, as well as the points associated with them.

The idea behind this activity is to demonstrate the importance of doing the most important tasks first, organization and planning.

14. Ribbon of Life

Want to know how much time you have at your disposal? Well, this activity will certainly help achieve that goal.

All you need to get started are a pair of scissors and a ribbon that’s 100cm long. Next, ask what the estimated lifespan is of an individual. On average, that’s 79 years old, which means you’ll want to cut-off 21 cm from the ribbon so that you’ll have 79 left.

You’ll then want to cut off how old you currently are or the average of your team. So, if that would be 40, then you’ll need to cut off 40cm more. With the remaining 59 cm, you’ll subtract the average time you spend commuting, eating, and sleeping. Don’t forget about time off from work as well, such as weekends, public holidays, and vacation time.

The remaining amount of ribbon left is what you have to make or break your life! So, squeeze as much out of it as possible.

Related: 25 Best Habits to Have in Life

15. Overcooked!

Finally, there’s this video game where you manage a restaurant. The premise is that you must prepare and serve food to customers in stressful situations. It’s a fun and interactive way to help you make more rapid decisions on how to put out fires.

You can purchase the game at Team 17.

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