Category Archives: Appointment

Online Appointment Software Says a Lot About Your Business

By | Appointment | No Comments
Online Appointment Software Says a Lot About Your Business

Not every company uses online appointment software, at least not yet. Your business is sure to stand out — in a good way — if you choose to become an early adopter. Potential customers will take notice of your willingness to embrace newer technologies while simultaneously appreciating you for making their lives easier.

Your company may have chosen to transition to online appointment-making for the sake of convenience, financial incentives, or both. The good news for you is that your decision sends several positive signals. If you’re on the fence about diving in, it might help you to consider some of the positive, unspoken PR an online system brings with it:

You Respect People’s Time

Using online appointment software isn’t just about saving time and money, though it will definitely save you both. In addition to those benefits, online appointment-making saves your customers time and hassle. They’ll appreciate anything you can do to make their interactions with you as simple and pain-free as possible.

Few things frustrate a customer more than long wait times and unexpected delays. Online appointment software combats both of those problems by having customers choose from a predetermined list of options. Studies have shown that you are actually doing your customer a favor by limiting their options.

When implemented correctly, this feature helps to narrow the window of time customers spend on the front and back end of their appointment. Who doesn’t like freeing up some extra time?

You Embrace Newer Technologies

Companies that embrace any innovation that makes doing business easier are a welcome respite from those that provide poor customer service. However, it’s important that you not adopt anything just because it’s new. Instead, look for newer tech that demonstrably makes your business run more efficiently. As your company fine-tunes its practices, your customers stand to benefit.

Consider a few ways using an online appointment system will improve your business operations. When customers are able to set up their own appointments, it frees up at least a few of your employees to attend to more pressing issues. Perhaps the increased efficiency will allow you to add an extra appointment slot per hour, thereby serving more customers and increasing revenue.

You’re Willing to Make Investments

Free business software is typically worth every penny you paid for it. Jokes aside, you’re unlikely to come across enterprise-level software that’s free and trouble-free. Once you’ve accepted that your business must invest in the software tools it uses, you won’t be as tempted to sabotage your business using cheap solutions.

Online appointment software is no different. Reliable packages often run on a subscription basis, typically with a monthly recurring fee.

Moving into new tech shows customers that your company doesn’t pinch pennies when it comes to making their experience pleasant. They’ll appreciate that you’re willing to invest in the technologies needed to facilitate their interactions with you.

Play the long game. You are committed to upgrading when needed, with an eye fixed on how your business operations make life better for your customers. They, in turn, will appreciate your stability and be less likely to start window-shopping your competitors.

Your Employees Are Capable

Is there anything more comforting than arriving at an appointment to be greeted by an employee who clearly knows their stuff? Efficiently handling appointments both online and as customers enter your facility leaves a lasting impression. 

In case you feel any trepidation, rest assured that no one needs a degree in information technology to operate online appointment software. You won’t need to hire a computer engineer from MIT to install your system, either. 

You will, however, need to commit at least some time up front to make sure all of your employees know how to use the new system. No need to stress, though. Most will get the hang of it in no time.

You Place a High Priority on Data Security

Online appointment software moves a lot of information around on a daily basis. Customers expect you to keep their information safe, preventing credit card or identity theft stemming from vulnerabilities in your system. While online appointment software increases data capacity, it does so while holding data in an iron grip.

Savvy customers will recognize that moving their appointments to an online system is in fact more secure than traditional means. Data can be quickly compiled, archived, secured, and deleted on command. Software vendors, for their part, have a huge stake in keeping the information of your clients safe.

Using online appointment booking enables stronger confidentiality. The risk of someone overhearing your information is eliminated. Patients visiting the doctor’s office can type out notes regarding the nature of their illness instead of announcing potentially embarrassing symptoms in a waiting room.

You Cultivate Relationships

In addition to offering increased convenience, customers will see that you want to establish a relationship with them. Tracking appointment frequency with your new system makes it easier to remember individuals who enter your business regularly. This allows you to demonstrate that your company sees people as something more than dollar signs, but individuals with names and faces. 

Make it a point to use the personalized aspects of online appointment software to your advantage. Personal interactions give infrequent customers more reason to become regulars. When an employee sees a name pop up on the screen as a customer walks in — or even a photo, if allowed — they can make a point of addressing the visitor by name. The employee will also have access to important details about the customer’s most recent appointments.

You Encourage Flexibility

Making life easier for your customers is almost always the right thing to do. When it comes to appointments, this means greater ability to roll with the punches that come with daily life. Personal matters and unexpected circumstances will arise that cause customers to reschedule appointments. Online appointment software can help with that.

With access to the internet, or even a mobile app, your customers can make adjustments to their appointments when needed. By allowing them to feel a heightened sense of control whenever life throws them a curveball, you ease your customers’ tension and demonstrate a willingness to help them refocus on more pressing concerns.

Implementing online appointment software will help place your business in a positive light. Making life easier for your employees as well as your customers sure sounds like a win-win. Schedule some time to look at your options, remembering to assess costs through the lenses of increased productivity and customer loyalty.

8 Simple Steps to Protect Customer Appointment Data

By | Appointment | No Comments
8 Simple Steps to Protect Customer Appointment Data

Identity theft and credit card fraud are pressing problems that continue to rise. Consumers and businesses alike need to be increasingly careful about how they share and store sensitive information. 

Even data that at first glance does not appear compromising could prove costly if it were to fall into the wrong hands. From a business perspective, your company is responsible not only for its own data, but for any data entrusted to you by paying customers.

Companies take in a sometimes-surprising amount of data every time an appointment is booked online. Thankfully, fulfilling your role to protect customer data doesn’t require a full team of data scientists armed with state-of-the-art equipment. Instead, making certain your employees follow a few simple steps can go a long way toward full data protection.

1. Develop a Security Plan

Start with a plan for keeping customer appointment data secure. What steps will every employee take to secure information? What rules will be put into place that customers must follow when interacting with your organization? A data security plan will address both sides of the equation to be most effective.

Your security plan should also outline what steps to take in the event of a data breach. Do you have backups available in case of an attack or, better yet, a firewall that can stop one in its tracks? Failing to plan in this case is indeed planning to fail. It’s probably just a matter of time until someone locates and exploits vulnerabilities.

2. Keep Customers Involved

Let your customers in on the efforts you take to protect their information. Provide them educational information encourages safety and security practices, such as how to identify a phishing email. Notify them of any changes to your security measures, especially when those changes affect how they do business with you.

Customers should also be given clear, easy-to-understand options for how their data can and will be shared. If they want to withhold information that’s not needed, they have every right to ask, especially if it helps them feel more secure when doing business with you.

3. Require Account Protection

While customers should have some say over security options, account protection should always be required. At the very least, customer accounts should be set up with a unique password to keep a customer’s information for their eyes only. Putting one barrier to entry in place is exponentially more effective than nothing at all.

To really up your data security game, consider adding some extra steps to ensure that data remains safe and secure. Two-factor authentication is a security method that requires customers to verify their identity anytime an attempt is made to access their account. This can be accomplished in a matter of seconds using their personal cell phone. As an added bonus, it also acts as a warning trigger if a would-be intruder is trying to access their information.

4. Collect Only What You Truly Need

Some companies record every piece of possible data even when they don’t need it for the task at hand. Unnecessary data hoarding puts customers at excessive risk and exposes the hoarder to increased legal liability. You do yourself a favor and better serve your customers by only taking the information that’s absolutely necessary.

Additionally, make it a practice to regularly erase data that’s no longer being used. Your company can’t be held liable for data that it no longer stores. Examples might include appointments made months ago or data from a customer that you’ve not done business with in years. 

If your company keeps physical backups of customer information, make sure you dispose of it in a controlled and secure manner. Additionally, make sure any hard copies of customer data you do keep on hand are securely locked away from prying eyes.

5. Stay Up-to-Date With Security Measures

It’s safe to assume that fraudulent online activity will never stop. Keep yourself in the loop! Stay vigilant by subscribing to security alerts online and making sure your staff doesn’t fall victim to social engineering.

Security technology is constantly evolving, with newer developments proving to be more reliable for protecting data. Install antivirus software and spam filters onto all of your digital systems as appropriate. Make sure any processing equipment you use for payments is up-to-date with the necessary security features. 

Set aside a regular time slot in your work week, or more than one, to digest the latest information from security companies and industry leaders. See what they say about the future of data security. If their guidance is applicable to the way your company does business, dig deeper. It’s better to spend time learning about preventive measures than have to apologize to customers after a breach.

6. Be Wary of Third-Party Companies

Assuming your company has tightened up its security measures, you cannot assume anyone else with whom you do business has done the same. Some of your suppliers or partnering organizations may even be part of the problem, selling your data to other companies as an added revenue stream. When doing business with others, it pays to ask up front how they plan to use your information. If necessary, require data privacy as a condition of entering into a contract.

Pay attention to any uneasy feeling you or your employees get when the topic of data security is raised. Be prepared to walk away from the table if need be. If you aren’t certain the other company is as serious about protecting your customers as you are, you’ll save yourself headaches by finding another supplier.

7. Train Your Employees … All of Them

Even the most fortified castle wall can be breached when those inside allow themselves to make simple mistakes. A firewall worthy of the Pentagon means nothing if your receptionist writes out passwords on a sticky note affixes them to his monitor.

To ensure that your seriousness about data protection does not slip through the cracks, provide security training to all your employees. There are a number of cybersecurity training resources available. Depending on the sensitivity level of the data you collect, prepare yourself to invest more as a hedge against misuse. There are free options available online, but be aware that you get what you pay for.

8. Run Tests

Not sure how your data protection system stacks up? Run tests to see whether it resists compromise. There are any number of companies that can help you run a basic security test. Hire one to see whether they can hack your system or find holes.

A controlled breach will let you know just how permeable your security software is and where it needs to be strengthened. Study test results carefully to find areas where you can improve. Paying for extra tech and tests is much better than paying for lawsuits due to a breach of privacy.

Avoiding a data mishap will foster loyalty from your customers. Whenever news of a security vulnerability grabs your customers’ attention, they will be relieved to learn your company was unaffected.

Think Before You Post: Don’t Let Social Media Bring You Down

By | Appointment | No Comments
Think Before You Post: Don’t Let Social Media Bring You Down

We all know that social media has become a part of daily lives and will continue to be controversial. Recall the many stories about how social media takes people out of the moment, and instead of enjoying a concert or sporting event — people are preoccupied with taking selfies. Most of the time, I say, “so what?”

I’ve also come across stories about teachers losing their jobs because they shared a picture of themselves on summer vacation with a glass of wine in front of them. And, more recently, Facebook and Twitter have banned the President of the United States of America. Obviously, this has sparked a debate on everything from free speech to tech regulation.

Advice from Spider-Man’s Uncle Ben

When it comes to social media, we may want to heed the advice that’s usually attributed to Spider-Man’s Uncle Ben, “with great power comes great responsibility.”

If you don’t play by social media rules, aka their terms of service — that’s all on you. If you receive blowback because you shared a sexist or homophobic meme, well, that’s probably well-deserved. I mean, even Parler, which has described itself as “the last place for free speech online,” has rules that users have to play by.

In short, if you misbehave on social media, don’t be appalled by the consequences. But, these “little” rules only scratch the surface when it comes to our reliance on social media.

A few issues with social media.

Getting banned or facing backlash is nothing to balk at. While undoubtedly frustrating, it can damage your professional reputation, have financial implications, put your privacy at risk, and can affect your personal relationships. But, these consequences are far from the only concerns with social media.

Becoming ingrained in the very fiber of our daily lives — social media has come with the following negative side effects.

It wastes your time.

“On average global internet users spent 2 hours and 22 minutes on social media per day, though trends differed widely by country,” writes Katharina Buchholz for Statista. “In many of the markets that Global Web Index surveyed, social media use had shrunk or plateaued in Q1 2020 when compared with 2019 and 2018 figures – the 2021 report will reveal if the coronavirus pandemic has reversed this trend.”

However, I think most of us can agree that we’ll continue to be spending a lot of time on social media in 2021 and beyond.

Why’s this a problem? Well, 2 hours a day may not seem like a while. But, if this is a daily occurrence, that can quickly add up. I mean, that would be 10 hours each week that you’re devoting to social media.

Personally, that’s time that could be better spent. Whether that wasted time could be better spent reading, exercising, engaging in a hobby, or connecting with friends or family, only you can determine that. Remember, time is your most valuable resource. Time really shouldn’t be squandered on something that can cost you your livelihood, ruin relationships, and drain you emotionally.

Impacts your mental and physical health.

Numerous studies have found that frequent social media use disrupts sleep, reduces physical activity, and physical health effects like eye strain and poor posture. It may even alter your appetite.

Time and time again can contribute to feelings of isolation, anxiety, and depression. Why? You can thank factors like cyberbullying, doomscrolling, and comparing yourself to others.

While this won’t be the case for everyone, one study did find that those who decreased their regular use of social media by limiting it to just 30 minutes a day reported reduced levels of depression and loneliness. And, they even felt better after just three weeks.

Affects communication skills.

“Social media has some damaging effects on communication skills and unfortunately lasting damaging effects when social media is used in excess or obsessively,” says Colette Lopane-Capella, M.A., LMHC, LPC.

“One, it affects the ways individuals react to emotions, social cues, or nonverbal cues, as it erases this important aspect of the basis of communication,” explains Lopane-Capella.

“Secondly, it often elicits this normalized lessen social activity face to face interactions, as individuals will associate social media communication as effective communication and then in hand lessen the likelihood to have face to face interactions.”

“Lastly, self-esteem and self-confidence are negatively affected often through social media, unrealistic expectations that are viewed.” How does this impact communication skills? Well, it leaves “individuals with negative feelings about themselves and hindering there communicating with others, as internally are struggling and not feeling adequate.”

Accelerates groupthink.

“Social media encourages groups of people connected to each other online to share similar ideas and beliefs,” says psychiatrist Alex Anastasiou, DO. “Basic human psychology suggests that people have a tendency to conform to their ‘group’ so that they can fit in and be well-liked. Over time, the values and beliefs shared by a group become more similar.”

Moreover, social media can further groupthink.

“Like-minded groups assemble with remarkable ease on social media platforms, which can also cloud our judgment,” clarifies Nick Wolny over at Fast Company. “In groupthink, the quest for unanimous opinion can override our ability to objectively consider other opinions.”

What exactly is groupthink? Irving Janis defined it in his 1972 book Victims Of Groupthink as “a deterioration of mental efficiency, reality testing, and moral judgment.” Eerie how that was written 30 decades before social media was a reality.

What’s more, a 2015 YouGov Omnibus survey “found that 57% of Americans who use social media have posted or texted something that they regret afterward,” adds Wolny. And, “one in six of those respondents claimed to regret a post at least once a week.”

“There’s also a mountain of research that connects increased screen time with a reduced capacity to regulate self-control or finish what you start, particularly in young people,” he states.

It makes you worse at multitasking.

To be real, multitasking can get hairy. For instance, it is possible for you to be on a conference call when doing a mindless or repetitive task, like folding laundry. However, only a very small percentage of people can do challenging activities at once. In other words, it’s not possible for you to be on an important video call while engaged in deep work.

However, switching between various social channels could make you even less effective at multitasking. According to a 2018 review published in the Proceedings of the National Academy of Sciences, frequent social media multitaskers didn’t perform as well as lighter media multitaskers when it came to a variety of cognitive domains.

Can lead to information overload.

I have said this before, but the simplest definition of information overload “is exposure to excessive amounts of information or data.” And, that definitely includes the amount of content you’re absorbing from social media each day — remember, that’s over 2 hours daily.

Why’s this problematic? Well, information overload can make us more stressed, impact our health, and fracture personal and professional relationships. As if that weren’t enough, it can make us less productive, impair decision-making, and might make us stupider.

It’s distracting.

And, last but certainly not least, social media is distracting. In fact, social media is the fourth biggest distraction at work, ensuing emails, pointless meetings, and interruptions.

The reason? We’re constantly pressured to post updates, as well as like, share, and comment on other’s posts. And, we’re also expected to reply to social media messages instantly.

How to keep yourself in check with your social media use.

I know that I might have come across as too anti-social media. But, there are positive aspects to it. These include:

  • Being able to communicate and stay up to date with friends, family, and customers.
  • Connecting with new friends and groups.
  • Promoting and spreading awareness about worthwhile causes.
  • Providing you with a creative outlet.
  • Discovering and sharing information.

But, to reap these benefits, you need to keep your social media use in check. And, that’s possible if you use these four tactics.

Refresh yourself on social media 101.

I get it. There’s always a learning curve when it comes to new social media apps. For new users as well. I mean, my mom joined Facebook and is still getting the hang of it.

But, for a majority of us, let this sink in. Facebook and Twitter have been around since 2004 and 2006, respectively. At this point, we should have a solid grip on social media etiquette.

What does that mean? Well, for starters, no matter your settings, whatever you share on social media isn’t private. Furthermore, even if you delete a post, it truly never disappears. If you posted something repugnant and offensive, you can bet that someone will grab a screenshot of it.

Additionally, whether you realize it or not, you’re not just representing yourself. You’re also representing your family, friends, community, business, or school. Why let them receive backlash because you couldn’t control yourself on social media?

I’d also suggest that you block out some time to reacquaint yourself with the following do’s and dont’s.

Dos:

  • Complete and update your profiles — primarily checking your privacy settings and keeping your profiles current.
  • Share thoughtfully. Ask questions like, “Does this provide value?” or “Is this something that grandmom would be ashamed of?”
  • Prioritize your networks. You might not have to be on Twitter if your audience isn’t. Or, you may just want to stick with LinkedIn if you’re using social media for professional purposes.
  • Post regularly and keep it positive and meaningful.
  • Interact with others and encourage conversations. It would be helpful to have pre-written“rules” that are posted on your social media accounts.

Dont’s:

  • Never bully, spam, complain, or abuse hashtags.
  • Post anything that will offend others or violates the TOS.
  • Share or publish anything with grammatical errors or from questionable sources.
  • Avoid being “that” person. You know. The individual who seemingly is on social media 24/7. When it comes to promoting your brand or business, stick with the following formula: post one promotional post for every four non-promotional posts.
  • Share too much information or be too opinionated, like why your political candidate is the best choice.

In the words of Houston Texans defensive end J.J. Watt, “Read each tweet about 95 times before you send it. Look at every Instagram post about 95 times before you send it.”

“A reputation takes years and years and years to build and it takes one press of a button to ruin it,” added Watt. “Don’t let that happen to you. You’ve done so much work; you’ve put in so much effort. Don’t let one moment ruin your entire life because you wanted to be funny or you were mad or because you had a mood.”

“If you use it properly, you can use it unbelievably. You can interact with your fans and share with the world what you’re doing. Just be smart about it.”

Think twice before commenting and posting.

“Don’t respond to a post or comment out of emotion,” communications expert Leslie Shore told My Domaine. “Take time to process what you have read or seen, and allow yourself time to reflect on your thoughts before commenting out of anger or frustration. Remember that everyone is entitled to their own opinions.”

I’d also add that you avoid social media when you’ve indulged in one too many adult beverages. Nothing can ever come good from social media when mentally impaired — even if you think you’re not. Thankfully, apps, such as Drunk Locker or Drunk Mode, can prevent you from making this mistake.

Additionally, restrain yourself from sharing every aspect of your life. “Keep your personal conversations personal,” Shore says. “There is no need to take your private life public. Posting about your partner’s choice of a birthday present for you or gossiping about your S.O. are communications best left out of the public eye.”

In the same vein, you may want to have separate channels for various facets of your life. For example, you could have a personal account and another for your business. Just keep in mind that there are a lot of sleuths out there who will find out these accounts belong to the same individual. But, it may provide a buffer between your personal and professional life.

Reduce screen time.

Finally, you can’t get yourself into trouble if you aren’t spending as much time on social media. And, if you recall, this will also enhance your health, wellbeing, and productivity. But, how can you realistically make all these “better options” happen?

In a previous Calendar article, Choncé Maddox recommends that you do the following if you want to limit your time on social media.

  • Utilize your phone’s alarm. “Set a timer or alarm each time you get on social media so that it goes off just a few minutes afterward,” she says. “If you usually spend 30 minutes scrolling on Facebook each morning, try to limit this by setting your alarm to 10 or 15 minutes.”
  • Delete your apps. Perhaps the easiest solution is to delete these apps from your phone. Since you have to log in from a browser, it won’t be as easy to access your accounts, which in turn will reduce the time browsing social feeds. Also, this removes the temptation to overshare.
  • Leave your phone in another room. Another easy trick? Just leave your room in another room when you’re working or spending quality time with your family.
  • Block apps and websites. There are plenty of apps out there that will either block or limit the time spent on social platforms, such as Forest.
  • Engage in healthy distractions. It’s easy to be tempted to scroll through your feeds when you’re watching TV. So, find healthier alternatives like going for a walk, cleaning your workspace, decluttering your home, or learning something new.
  • Designate tech-free zones. Don’t allow your smartphone into certain locations, like your dining or bedroom.
  • Change the layout of your phone. If you don’t want to uninstall your social media apps, then you can move them off your home screen so that they aren’t front and center.

Batch your social media efforts.

How can you still active on social media and thwart FOMO if you aren’t connected 24/7/?

Give batching a spin.

“For those unfamiliar with this productivity hack,” batching is “where you simply arrange tasks in set groups,” my Calendar co-founder John Rampton explained in Entrepreneur.

“Spend two hours Monday morning (or whatever time is the best for you), creating and curating social content for the week,” he states. “This time may be spent brainstorming your content calendar with your team for the entire year. Or, your goals may require and include engaging with influencers or customers twice a day.”

“By grouping similar tasks together, you’ll avoid multitasking and frequent distractions — and you’ll likely find that batching makes you feel less stressed,” John adds. “Most importantly, the times that are set aside give you structure and boosts your productivity.”

However, to avoid feeling anxious about missing out, research conducted at Duke University’s Center for Advanced Hindsight “found three to be the magic number.”

“The researchers found that three batches of notifications are perfect,” says Rampton. “They recommend that your first batching timeframe should be during your morning commute or right when you get to work. The second batch takes place at the end of lunch. And, the final batch, block, or timeframe — you’ll schedule — will be when you’re heading home for the day.”

Getting started with social media batching.

  • Determine the best times to batch and brainstorm content ideas.
  • Create a content calendar so that you aren’t “scrambling around every day trying to create or find material to publish.”
  • Figure out the best way to batch. For example, you could do this by platform, topic, or calendar days.
  • Schedule and monitor your content using SMMS tools like Hootsuite, Buffer, or Sprout Social.
  • Block out specific times to work on social media. “Finally, reserve specific times in your calendar exclusively for social media, just as you would for any other important task,” John advises. “In my calendar, every Monday from nine a.m. to ten a.m. — I block an hour and schedule my posts for the week. I also block out 15-minutes every morning, midday, and late afternoon to check-in.”

Final words of advice.

How you decide to run your social channels is totally up to you. Just be aware that if you’re going to have a social media presence, be careful and consider your words and reputation.

And, to sweeten the pot, you won’t be wasting more time on social media than you have to burn. In turn, you’ll be healthier and more productive — it’s a win-win.

6 Ways to Smooth Your Transition to an Online Appointment System

By | Appointment | No Comments
6 Ways to Smooth Your Transition to an Online Appointment System

Online appointment software is infinitely more efficient than taking bookings over the phone. Your employees won’t get interrupted by the lines ringing off the hook everyday. Additionally, customers can book appointments more quickly and whenever they want.

If you currently rely on a phone system for appointment bookings, you’ll need to undergo a transition process. To make life easier for everyone, use the following tips to make the switch from phone to online bookings seamlessly:

Start With the Setup

Before you start transitioning online, make sure your infrastructure is good to go before launch. Run some tests with your online appointment software to make sure it’s accurately tracking customer information and setting up appointments without errors. Also take note of any delays or double bookings that pop up so you can resolve these issues before they get out of hand. 

Once you’ve worked the kinks out of your online appointment software, you’ll be set up for a smooth transition experience. If you neglect this step, you may have to take your appointment system offline while it’s being repaired, adding further bumps to your transition. Be sure to check everything from confirmation emails to autofill selections when running a pre-launch audit. 

Change Voicemail Messages

Give customers a heads up by changing your voicemail message. In it, you can notify customers of your plan to switch from taking bookings over the phone to only accepting them through online appointment software. Those customers who are used to calling in to make their appointment will be quickly notified of the change.

You can set up your voicemail message to run a script describing the new system and how to access it before a call is put through. This allows customers to get most of the information they need before talking to one of your employees. If they can make the switch to your online platform on their own, your employees will be spared from explaining the details over a dozen times a day. 

Another potential option is having your voicemail messaging act as an extension to your online appointment software. An automated response system will set up appointments for your online system while using a call-in feature that some of your customers will continue to prefer using. 

Incentivize Online Booking

As you make the transition, incentivize the use of your online appointment software to lure customers over more quickly. Those resistant customers will feel more inclined to give the new system a go if you give them an offer they can’t refuse. 

While you don’t want to break the bank with incentives, even the smallest offer will carry some weight. Consider providing a discount code for customers using your online appointment software for the first time. This will give customers the chance to learn the new system in pursuit of a lower price.

Some incentives are built into the online appointment software itself. For example, being able to prepay for appointments is a huge plus for many customers. The ability to book an appointment outside of normal business hours is another great perk for customers with busier schedules. 

Provide a Transition Period

Even with good incentives, you shouldn’t expect your entire client base to switch approaches overnight. There are a lot of moving parts. However, a transition period will allow for a smoother change for both your business and your customers. 

Make customers aware of the strict deadline by which they will have to start booking appointments exclusively through your online appointment software. This advance notice will indicate when they need to commit to the switch and provide enough time for them to acclimate to a new system of operations.

Leverage Marketing 

Old and new customers alike need to know when you decide to start implementing online appointment software. Leverage your marketing resources to inform everyone that they can now schedule appointments online and that phone bookings will be discontinued. Start by displaying this message clearly on your website’s homepage and your social media pages.

If you send out newsletters and messages to your customers, add information about the change to your next e-blast. Include links to relevant information or your new customer portal to help them get started. A robust social media strategy can also spread the word about your new system to followers, as well as net you some new customers. 

Walk Customers Through the Process

Each time a customer walks through your doors, take the time to walk them through the online appointment process. Additionally, answer any questions they might have. This gives each customer a chance to voice concerns they might have over the change, which they otherwise might keep to themselves.

This also offers you a chance to encourage customers to set up a return appointment on the spot. This will give your retention rate a boost and fill up your online appointment calendar much faster. 

Look for ways to guide your customers through the process online as well. AI-driven tools such as chatbots can answer frequently asked questions or present a guided tour through the online booking process. 

The smoother your transition process, the sooner you can get to taking care of customers and booking appointments like there’s no tomorrow. Don’t rush the process — that can cause you to make mistakes that will set you back. Take the transition one step at a time to make sure your online appointment software takes its proper place from day one.

The Right Appointment Reminders Will Get Your Customers Through the Door

By | Appointment | No Comments
The Right Appointment Reminders Will Get Your Customers Through the Door

Any business that works with appointment bookings should be sending reminders to all of its customers. Even the simplest reminder can slash no-show rates and late appearances by customers who have a hard time keeping track of their schedule. Online appointment reminders can also be automated, so there’s no additional work for your team.

However, the best appointment reminders require a little more thought and effort. Carefully crafting your appointment reminders will improve their effectiveness in bringing customers through your doors. Here are a few tips to bear in mind when developing your own appointment reminders:

Provide Multiple Options

Not all forms of appointment reminders will be effective for all your customers. Some will prefer email reminders, while others are more likely to respond to a text message or automated phone call. Having a variety of options lets customers select the method that fits them best; multiple options will help ensure they never forget an appointment.

Also consider allowing customers to select the time of the reminder. Some individuals only need an hour’s notice to get ready for an appointment, while others will want a nudge 24 hours in advance. For clients who book appointments very far out, multiple reminders over a month or two will prevent you from falling off their radar.

In some cases, businesses are prohibited from sending direct messages to customers without their approval. Follow any opt-in requirements that may apply to your business to make sure your reminders don’t run afoul of the FCC. 

Include Appointment Information

You could have the loveliest copy and cleanest design, but your appointment reminder won’t be worth much if it doesn’t contain key information. Before you add bells and whistles to your reminders, start with the basic structure.

Be sure that the time, date, and location of the appointment are front and center. The purpose of a reminder, after all, is to call attention to the commitment a customer has made with your business. Your company name and logo should be immediately visible so customers know where the reminder is coming from.

Get (Reasonably) Personal

You probably can’t send a calligraphed note for each individual appointment reminder, but there are ways you can add a personal touch to each one. A little personalization helps customers feel important and valued, not just another face in the crowd. 

Automation allows you to easily give your appointment reminders some personal flair. It can add the customer’s name as well as other relevant information that makes the reminder theirs and theirs alone. Adding time, location, and — if possible — the name of the service provider will prevent appointment reminders from sounding too generic. 

Be wary of messages that are too personal, though. For instance, appointment reminders for a doctor’s office shouldn’t include sensitive patient information. Such information should be stored securely and accessed via an online patient portal with messaging that requires a username and password.

Keep It Concise

Don’t let a lot of copy defeat the purpose of your appointment reminder. A wall of text will swallow up the important information your customer will need in order to fulfill their appointment commitment. 

So keep it super simple. Address the customer by name, and notify them of their upcoming appointment. If you want to make more use of the reminder, you can include contact information. This way, should customers need to cancel an appointment or adjust their booking, they’ll know how to get in touch. 

Use the Right Tone

The tone of your writing should reflect your brand imaging in a way that resonates with customers. A high-profile lawyer wouldn’t use the same tone of voice as, say, a hair stylist. One is more serious, while the other allows for more flexibility and fun.

Think about your target audience and what sort of message would appeal to them. Customers of a more light-hearted business might appreciate a fun tagline with their appointment reminders or a quote fit for an Instagram post. Others, like our lawyer friend, will want to use official-sounding language that exemplifies their expertise in the legal field. 

Include a Call to Action

Use appointment reminders as a way to increase engagement by adding a call to action. This will prompt customers to act on your reminder instead of dismissing the notification and forgetting about it immediately. 

A simple click-to-confirm button will solidify bookings in your business calendar and get customers to take control of their appointments. Other calls to action can include taking advantage of deals or setting up a future booking from their device. 

Send Reminders From a Consistent Source

When sending out your appointment reminders, stick to the same phone number or email address. Customers will recognize the validity of your messages when they come from a consistent source. Otherwise, they might dismiss reminder messages as spam.

To remove all doubt, make it easy for customers to verify where you send messages from. Add this information to an easily accessible location on your website, such as a frequently asked questions page. You can also add your contact info to confirmation messages that come with the initial booking. 

The right appointment reminders will help customers keep their commitments and businesses maximize their time and revenue. Review your appointment reminders now — and often — so that they’re always optimized for the best results. 

8 Industries That Need to Start Using Online Appointment Software

By | Appointment | No Comments
8 Industries That Need to Start Using Online Appointment Software

There are some industries that have the appointment process down to a science. Healthcare providers and hairdressers are incredibly efficient at getting customers in and out. Others, however, have yet to tap into the benefits of appointment software

Just about every industry conducts customer service. Even product companies need to set up troubleshooting and feedback sessions with users. Here are a few others that should embrace appointment software: 

1. Education

Great teachers maintain office hours in case students, parents, or colleagues stop by with a question. The trouble is, these hours tend toward one of two extremes: either nobody shows up, or there’s a crowd waiting their turn. 

Appointment software can solve both issues. Teachers can even out the flow by encouraging people to book appointments. And if nobody has booked a slot, they can spend their office hours preparing for their next lesson. 

2. Car Dealers and Mechanics

Many car dealers continue to do it the old fashioned way: waiting for potential buyers to walk onto the lot. Appointment software can help them make more sales with less stress. Car shoppers expect their salesperson’s full and undivided attention. 

Garages and mechanics can also use online appointment software to help their customers, whether they work for a dealership or out of their home. Customers need their cars to get around; asking them to book an appointment ensures they are without their wheels for only as long as is necessary. 

3. Fitness Trainers

With the new year still fresh, fitness trainers have their hands full. Organizing workouts for multiple clients can be a balancing act, especially now with COVID-19 restricting building occupancy. Online appointment software can help trainers focus on the gym instead of their calendar.

Despite their best intentions, customers skip workouts. Online appointment software lets customers cancel or change their appointments at will. When that happens, trainers using booking software can readjust their schedule to squeeze in more clients.

4. Entertainers

No one is as excited for the COVID-19 pandemic to end as entertainers. Musicians, DJs, comedians, and more are anxious for public gatherings to resume. Until then, many are booking housecalls. Appointment software ensures they don’t double-book themselves or leave too little time between sessions.

Once the pandemic recedes, entertainers will use booking software to communicate with event planners. Entertainers need to stay in touch with venues before and up to each event. 

5. Mobile Services

Mobile services are increasingly popular, meaning they need tools like appointment software. The more organized they are, the more timely and productive they’ll be.

Handymen, lawn care professionals, house cleaners, and more can use online software to organize their schedules and share their availability to customers. Every time they finish a job, they can check to see if gaps in their schedule have been filled with last-minute appointments. More availability means more appointments, which means more revenue. 

6. Child Care

Babysitters and nannies have to work around the schedules of their client families. Online appointment software makes it easy to accommodate changing routines. If a family needs to change their plans, it can be done in just a few clicks. 

Many sitters are teenagers and students who have busy schedules. They can use online appointment software to juggle school commitments alongside their sitting work. Now if only they’d treat their homework with the same seriousness they do their clients. 

7. Recreation Centers

Only so many people can use the racquetball court or fit in a lap pool at once. To make sure everyone gets their fair share, recreation centers can use online appointment software. Making bookings public knowledge can help gym goers know when courts are in use and when they’re available for reservation. 

This software will be particularly valuable as fitness facilities navigate COVID-19. Appointment software can help ensure that occupancy doesn’t exceed safe limits, allowing centers to stay open while keeping everyone safe. Facilities can even reserve a time slot designated specifically for cleaning.

8. Real Estate

Some real estate agents work full time, while to others, it’s a side gig. Either way, most of their success comes from showing homes on the market to prospective buyers. 

Most showings are by appointment only. Agents can use software to book tours, schedule open houses, and give a heads up to occupants who may need to vacate the area for the showing. Not only does it make managing their own schedule easier, but it gives a positive impression to clients and potential buyers. 

Is your industry in need of an appointment overhaul? Don’t shy away from software. There’s a reason your doctor and dentist insist you book online. 

How to Maximize Virtual Appointments

By | Appointment | No Comments
How to Maximize Virtual Appointments

Every company has had to adapt in response to the COVID-19 pandemic. Deliveries replaced in-store purchases. In-office employees went remote. Plexiglass dividers were erected between customers and service staff.

One change some companies have yet to master? Virtual appointments. Leaders are still figuring out what services they can offer and how best to connect with virtual customers.

The virtual appointment movement was started by medical professionals in order to reach patients from home. Now, everyone from counselors to tutors to accountants uses them to stay safe and save time. 

So, what’s the secret to virtual appointments? In fact, there are nine:

1. Digitize the Details

Virtual appointments require the customer and the company to get on the same page remotely. Online appointment software not only lets the customer choose a time that works for everyone, but it automatically sends out a reminder as the session nears. 

Online appointment software can also take care of payment ahead of time. That way, there’s no awkward credit card wrangling as soon as the call starts. 

2. Prepare in Advance

Virtual appointments can be held in a click, but that doesn’t mean they require no prep work. Whoever is handling them needs to show up prepared. 

The nature of that work will depend on your type of business. It might be as simple as pulling up a customer’s record, or as involved as putting together an entire business strategy to discuss on the call.

3. Upgrade Your Audio 

Nothing will lead to a rockier virtual appointment than audio problems. If you can’t hear the customer and they can’t hear you, literally nothing will get done. To prevent miscommunications or cancellations, invest in the proper equipment.

It shouldn’t take much to revamp your audio. A simple USB microphone can plug right into your computer. A quality headset will help you understand every word your customer says. 

This is particularly important in certain lines of work, such as counseling. A customer’s story may hold clues about how best to address their needs. 

4. Don’t Forget the Video

While audio is more important to most kids of virtual appointments, the visual experience shouldn’t be forgotten. Virtual appointments should replace in-person interactions as closely as possible. Without a solid webcam, they’re more like grainy phone calls.

Your computer or smart device may come with a built-in camera that makes the cut. If not, or if you simply want an upgrade, look into available webcam options. The clear video feed will help you and your customers better read each other’s body language. 

5. Use Screen-Sharing

Screen-sharing will add a new layer to your virtual appointment experience. You can display your own screen on that of your customers to share graphics, videos, or other rich media with them.

Most video conferencing tools allow for screen sharing. All it takes is the touch of a button to set it up. Having what you want to share ready in advance allows you to quickly flip through the resources you need.

6. Dress the Part

If your doctor logs on to your virtual appointment wearing a t-shirt at home, the experience won’t feel very authentic unless you know each other on a very personal level. To maximize your virtual appointments, be sure to dress the part. It will make a subtle yet tangible difference.

Even a company polo will be more impactful than casualwear. Also, be sure to check your surroundings to ensure there’s nothing distracting in the background. Remember, you’re still representing your company in virtual appointments.

7. Put a Premium on Engagement

Virtual appointments open up so many opportunities for businesses that wouldn’t work as well in person. Make it an experience all its own, rather than merely a substitute for an in-person visit. 

For example, a pediatric doctor can use graphics and game-like applications to engage youngsters. They may even start to look forward to their doctor visits if the experience is entertaining enough. 

8. Get Serious About Security

Imagine a stranger standing in the room during your doctor’s appointment. Unsettling, isn’t it?

Think of your virtual appointments the same way. Your customers put their trust in you. It’s incumbent on you to make your digital security efforts known to them.

Make sure that virtual appointment links are private and encrypted. Hold your appointments in a location where private information won’t be overheard. Set strict penalties for employees who mishandle customer data. 

While we might not see holograms for another decade or more, virtual appointments are no longer a thing of the future. Platforms like Zoom and Appointment make them possible; it’s up to you to make the most of them. 

How to Optimize Your Appointments in 2021

By | Appointment | No Comments
How to Optimize Your Appointments in 2021

Struggling to think of a New Year’s resolution for your business? Focus on your customers and their appointment experience. The steps you take to meet your appointment goals will improve your operations from top to bottom.

What specific appointment goals should you set? Here are eight great ones to choose from:

1. Increase Total Appointments

One clear choice for your 2021 goal list is to increase your total appointment volume. Get a base measurement by looking at your totals from 2020. What kind of growth do you hope to see? This goal should be realistic, but still challenging enough to stretch your limits.

In order to up your total appointments in 2021, take a fresh look at your marketing strategy. Use content to push for more appointments, using deals and incentives to convince customers to book. 

2. Decrease Wait Times

After successfully increasing your appointment volume, start working on your customer experience. More customers means longer wait times, which can frustrate and turn away new visitors from your business. Lowering wait times will not only appease them, but increase the overall efficiency of your operations.

If you’re seeing a lot of growth, consider hiring some new employees to take on the extra load. Increased capacity will decrease wait times for customers. You can also implement a notification system that alerts customers of changing wait times to help walk-ins arrive at the right time.

3. Move All Bookings Online

Make life easier for everyone by moving appointment booking online. You might be comfortable with your current system because it’s familiar, but ditching the phone lines for software can make a night-and-day difference.

For starters, online appointment software is available 24/7, meaning customers can make bookings whenever they’re available. Software will also automatically keep track of scheduling, avoid double bookings, and send reminders to both customers and your team about each commitment. Last but not least, customers can pre-pay online, saving you even more headache.

4. Optimize Your Efficiency

Sluggish, drawn out appointments are tiresome and irritating for customers who want to get in and out as quickly as possible. They’re also costly for your business, which makes more money the more customers it serves.

How can you make appointments more efficient? With sub-goals. One might be to start at least 90% of appointments on time. Another might be to cross-train every member of the team on customer service. 

5. Boost Customer Retention

Once a customer books their first appointment, your goal should be to convince them to keep coming back. Customer retention is much less expensive than acquisition, and recurring revenue provides financial security. 

How do you increase customer retention? Using data. With appointment software, you can see how many repeat customers you have and choose a goal number to pursue. One example of a retention strategy is a punch card that rewards customers who make frequent appointments.

6. Raise Referral Rates

The best leads come from existing customers. Set a goal to raise the percentage of your new appointments that come from referrals. Referred customers are more likely to commit to your business and to refer you to even more people.

Incentivizing referrals is the best way to make this happen. Offer discounts or prizes to customers who bring a friend to their next appointment. Then, focus on making their experience with you unforgettable. Get it right, and you won’t even have to ask them to book a return visit.

7. Experiment With Virtual Appointments

If your business provides a service that can be delivered online, virtual appointments are a great way to reach customers who are still wary of COVID-19. Even a partial move to virtual appointments can put you ahead of the curve.

Virtual appointments are often used by doctors to treat patients without exposing themselves or others to illness. Personal trainers, nutritionists, counselors, marketing firms, and more can provide guidance through videoconferencing. 

8. Learn to Let Go

While you want as many customers as you can handle, some may just not be worth it. Toxic clients can upset your employees and even scare other customers away. It’s better to start fresh in 2021 by saying “no” to customers who are holding your company back.

Did you think of a particular client while reading that last paragraph? Look for ways to shift their business elsewhere, either by referring them to another company or gently confronting them about their behavior. The interaction might not be pleasant, but it will be worth it. 

Reach new heights in 2021 by setting one or more of these goals. Sit down with your team and talk through how, exactly, you’ll make this year your best one yet. 

127 January Daily Holidays and Observances

By | Appointment | No Comments
127 January Daily Holidays and Observances

When you think about January, the only holidays that come to mind are New Year’s Day and MLK Day. However, January is a rocking month that’s packed with numerous special days.

Let’s Make January 2021 the Best Ever!

How awesome are these January holidays? I think they’re just the trick to make this cold and dreary month more tolerable. In fact, many of these events aren’t just fun — they can also encourage you to focus on priorities like your health.

To make sure that you don’t miss out, here are 127 holidays and observances to add to your calendar. And, after you do, make sure that you share your calendar with your friends, family, and colleagues so that they can also participate.

January 1

  • Copyright Law Day: Observed internationally, this is when you copyright your material before it goes public. You can also legally support content creators, such as purchasing a book or piece of software.
  • New Years Day: While New Year’s celebrations have been around for at least four millennia, January 1st became designated as the first day of the year by Julius Caesar.
  • Bloody Mary Day: After a long-night ringing in the New Year, you probably need a Bloody Mary in the morning. It’s believed to have been invited by Ferdinand “Pete” Petiot; a bartender at Harry’s New York Bar in Paris around 1920.
  • Hangover Day: The worst part of New Year’s? How bad you feel the next day. The best way to avoid this? Don’t overindulge. But, if you do, this is an excellent day to rest, hydrate, and order delivery from your favorite restaurant.
  • Public Domain Day: As explained by Wikipedia, this “is an observance of when copyrights expire, and works enter into the public domain. This legal transition of copyright works into the public domain usually happens every year on 1 January. This is based on the individual copyright laws of each country.”

January 2

  • Buffet Day: Did you know that the Swedish popularized the buffet with the smorgasbord back in the 16th? You may not be able to partake this year, thanks, COVID. However, this still gives you one more chance to indulge in a feast before your diet starts.
  • Cream Puff Day: Fun fact; “the world’s largest cream puff weighed 125.5 pounds and was created on August 11, 2011, at the Wisconsin State Fair by Dave Schmidt and Team Cream Puff,” writes S. Edamadaka.
  • Personal Trainer Awareness Day: Is your goal to get into shape this year? If so, spend this day showing your gratitude to the folks who make this possible.
  • Play Outside Day: Regardless of the weather, the first Saturday of January should be spent outside. After all, it’s one of the best activities for your health and wellbeing.
  • Science Fiction Day: An unofficial holiday corresponds with the birthdate of famed science fiction writer Isaac Asimov.

January 3

  • Chocolate Covered Cherry Day: Did you know that settlers brought cherries to America by ship back in the 1600s? But, here’s something really sweet, a recipe for chocolate-covered cherries for you to try.
  • Drinking Straw Day: Commemorating the date Marvin C. Stone received the patent for the paper drinking straw in 1888.
  • Festival of Sleep Day: This is pretty straightforward; just spend the day catching up on all the rest you missed during the holidays.
  • Fruitcake Toss Day: First created and celebrated in Manitou Springs, CO, in 1995, this is when you take your unwanted fruitcakes from the holiday and — well — you toss them. Sounds fun, but a better use might be to donate them?
  • International Mind-Body Wellness Day: A healthy mind makes a healthy body. Spend the day meditating, resting, and creating a healthy routine.

January 4

  • Missouri Day: Recognizes when the “Show Me State” became the 24th state of the union.
  • Pop Music Chart Day: Celebrates the anniversary of the first U.S. ranked listing of pop music.
  • Spaghetti Day: The word spaghetti happens to be the plural form of the Italian word spaghetto — which is a diminutive of spago, meaning “thin string” or “twine.”
  • Trivia Day: If you have any interesting or silly facts, today’s the day to share them with others.
  • Thank God It’s Monday Day: Observed on the first Monday in January, this is when you get the New Year started on the right foot by celebrating it with energy and vigor.

January 5

  • Bird Day: Launched in 2002 by Born Free USA and the Avian Welfare Coalition to promote avian awareness.
  • Keto Day: Designed by the Vitamin Shoppe in 2019.
  • Screenwriters Day: Founded in 2016 to celebrate the work of movie and television screenwriters.
  • Whipped Cream Day: Celebrates the birthday of Aaron S. “Bunny” Lapin. Who was he? He was one of the founders of Reddi-Wip whipped cream.

January 6

  • Bean Day: Whatever the shape, size, or color, here are 30 recipes to whip on National Bean Day.
  • Cuddle Up Day: Want to #nationalcuddleupday? HGTV has 12 cozy ideas for you to try — maybe not after devouring too many beans, though.
  • Shortbread Day: Did you know that this dessert can be traced back to Scotland in the 12th Century?
  • Technology Day: Founded by technology-based company AXEL in 2016, this is the day to appreciate all the wonderful tech in our lives.

January 7

  • Bobblehead Day: Personally, I’m a stickler for bobbleheads. So, I was thrilled to learn that National Bobblehead Day has been celebrated since 2015. Oh, yeah. There’s also a National Bobblehead Hall of Fame and Museum.
  • Old Rock Day: “No, this is not the day to celebrate old rock ’n’ roll music or the elderly musicians still playing it,” writes John Copeland for the American Geosciences Institute. “Old Rock Day is the day that geoscientists and rock enthusiasts encourage people to celebrate and learn more about old rocks and fossils.”
  • Tempura Day: While a common entry in most Japanese restaurants, this delicious dish was actually brought to Japan by Portuguese traders and missionaries.

January 8

  • Argyle Day: I’m a fan of this pattern, but your mileage may vary. Regardless, let others know that it became fashionable in England and then the States after WWI.
  • Bubble Bath Day: January can be cold and dreary, making it ideal for a bubble bath. Isn’t that just for kids? Nope. Bubble baths are beneficial to your mental health, can improve your sleep, relieve tension, and calm arthritic pain.
  • Eath’s Rotation Day: This day commemorates when French Physicist, Leon Foucault, determined that the Earth rotates on its axis in 1851.
  • English Toffee Day: Recognized by The National Confectioners Association, here’s an English Toffee recipe you can make to observe the day.
  • JoyGerm Day: After a brutal 2020, these are the only germs you should be spreading — kindness, positivity, and joy.
  • Winter Skin Relief Day: As someone who battles this every winter, I definitely added this to my calendar. Don’t forget to moisturize often and maybe invest in a humidifier.

January 9

  • Apricot Day: While a relative to the peach, apricots are a member of the rose family.
  • Balloon Ascension Day: It was on this day in 1793 when Jean Pierre Blanchard became the first person to fly a manned free-flying balloon in the U.S.
  • Law Enforcement Appreciation Day: If you feel inclined, you can sow your support to local, county, or state police agencies.
  • Static Electricity Day: You might be shocked to learn that Thales of Miletus discovered that rubbing amber caused it to be able to pick up leaves and dust all the way back in 600 BC!
  • National Vision Board Day: Celebrated on the second Saturday in January, this is the perfect day to set this year’s goals, but in a more effective visual form.

January 10

  • Bittersweet Chocolate Day: Did you know that chocolate comes from the seed of the tropical Theobroma cacao tree? Hence why it’s also called the cacao tree and the cocoa tree.
  • Cut Your Energy Costs Day: Suggestions would be using a programmable thermostat, replacing old appliances, weatherproofing your home, and turning off electronics when not being used.
  • Oysters Rockefeller Day: Although named after John D. Rockefeller, Oysters Rockefeller was created in New Orleans in 1889 by Jules Alciatore at the iconic restaurant Antoine’s.
  • Save The Eagles Day: Why on January 10? Because it’s the mid-nesting season for this magnificent bird.
  • Sunday Supper Day: Growing up, I was fortunate enough to do this with my family; and I still have fond memories. If you want to observe this holiday on the second Sunday in January, here are 55 easy Sunday dinners you can make.

January 11

  • Arkansas Day: It was on this day in 1836 that the “Natural State” became the 25th state to join the union.
  • Clean Off Your Desk Day: Falling on the second Monday in January, this is when you clean and organize your workspace so that you’ll be more focused and productive.
  • Human Trafficking Awareness Day: To learn more, please visit and support organizations like the 31:8 Project.
  • Milk Day: It was on this day when milk was first delivered in sterilized glass bottles in 1878.
  • Step in a Puddle and Splash Your Friends Day: “On this day, friends jump in puddles and get each other wet—all in the name of friendship and good, (not-so) clean fun,” explains Dictionary.com. You might have to do this virtual this year. But, it’s still an excuse to embrace your inner child and catch-up with friends.

January 12

  • Curried Chicken Day: Fun fact, curry powder is really “garam masala,” which is simply a blend of spices. Here’s a 30-minute chicken curry recipe you could whip-up in honor of this day.
  • Kiss A Ginger Day: Originating in 2009, this is the day to show your appreciation to any of your loved ones with red hair.
  • Marzipan Day: Go ahead, indulge in this delicious and light treat that consists of the unusual combination of sugar and almond meal.
  • Pharmacist Day: Make sure that you recognize and thank your pharmacist on this day. After 2020, they deserve it!
  • Shop for Travel Day: Taking place on the second Tuesday in January, use this day to shop, compare and plan a dream vacation when it’s safe to travel again. Personally, I can’t wait!

January 13

  • Korean American Day: “Today, I join my fellow Members of Congress to celebrate Korean Americans across the United States and their contributions to this country in all aspects of American life. Korean Americans have been a vital part of this nation since they first arrived in the U.S. on January 13, 1903, and have made immeasurable contributions as small business owners, military service members, faith leaders, doctors, artists, and elected officials,” a statement from Rep. Judy Chu (CA-27).
  • Make Your Dream Come True Day: An unofficial holiday where you’re encouraged to pursue the life that you want. And, I don’t know, maybe crank up the Daryl Hall & John Oates.
  • Peach Melba Day: For those who aren’t aware, this is a dessert consisting of peaches, raspberry sauce, and vanilla ice cream that’s been around since 1892.
  • Rubber Ducky Day: Did you know that in 2013 the rubber duck was deservingly inducted into the Toy Hall of Fame?
  • Stephen Foster Memorial Day: First observed in 1967, celebrates the work of American songwriter Stephen Foster.
  • Sticker Day: Created to honor Ray Stanton Avery, the inventor of self-adhesive labels (modern stickers).

January 14

  • Hot Pastrami Sandwich Day: Hands down one of my favorite sandwiches. I might even try to replicate one that’s similar to Katz’s this year.
  • Organize Your Home Day: After the holidays, your home might be a hot mess. Since you’re coped-up anyway, spend this day decluttering your home, it will actually make you feel less stressed.
  • Ratification Day: For the uninitiated, here’s a definition from the Library of Congress; “The Continental Congress ratified the Treaty of Paris on January 14, 1784, officially establishing the United States as an independent and sovereign nation.”

January 15

  • Bagel Day: Depending on where you live, you might be able to score a free bagel at Einstein Bros., Bruegger’s, Thomas’, Ess-A-Bagel, Noah’s NY Bagels, or Manhatten Bagel.
  • Booch Day: Don’t let the name throw you off. Today is all about celebrating Kombucha. Since it was created by KeVita, they’re probably offering some sweet coupons on its site and social channels.
  • Hat Day: Since 1983, this holiday has been observed.
  • Strawberry Ice Cream Day: Why celebrate ice cream in January? Well, strawberry ice cream was served at James Madison’s second inauguration in 1813.

January 16

  • Fig Newton Day: Contrary to popular belief, these cookies are named after the city of Newton, Massachusetts, and not Sir Issac Newton.
  • Nothing Day: This “un-event” was first proposed in 1972 by Teacher Jothy Narayanasamy and has been observed annually since 1973.
  • Religious Freedom Day: This day commemorates when the Virginia General Assembly adopted Thomas Jefferson’s landmark Virginia Statute for Religious Freedom in 1786.
  • Without a Scalpel Day: It was on this day in 1964 when pioneering physician Charles Dotter performed the first angioplasty.
  • Use Your Gift Card Day: Taking place on the third Saturday in January, set a calendar reminder to use any gift card that you have lying around.

January 17

  • Ditch Resolutions Day: New Year’s Resolutions don’t work. Spend this day, dropping them like a bad habit and consider meaningful reasons to change.
  • Hot Buttered Rum Day: Need a warm and hearty drink in the middle of the month? Try out the original hot buttered rum recipe.
  • International Mentoring Day: In honor of Muhammad Ali’s birthday, the day should be spent encouraging mentorship.

January 18

  • Martin Luther King Jr. Day: The federal holiday is observed on the third Monday in January. If possible, spend it as a day of service.
  • National Michigan Day: Although we’re familiar with the nickname “The Great Lake State,” other Michigan nicknames include the Mitten State,” “Winter Wonderland,” and “The Wolverine State.”
  • Peking Duck Day: Celebrate the national dish of China by ordering or making this flavorful dish.
  • Thesaurus Day: This day honors Peter Mark Roget, who just so happened to be the author of the popular Roget’s Thesaurus. He was born on this day in 1779.
  • Winnie The Pooh Day: Here’s to our favorite “chubby little cubby all stuffed with fluff” whose author, A.A. Milne, was born on this day in 1882.

January 19

  • Popcorn Day: Americans love popcorn. In fact, we eat about 17 billion quarts of popcorn a year!
  • World Quark Day: A newer event that’s only been around since 2019. But, what exactly is a quark? It’s a tasty high-protein and low-fat creamy cheese.

January 20

  • Buttercrunch Day: Need a delicious treat? Try out this homemade buttercrunch candy recipe.
  • Cheese Lover’s Day: Did you know that there are between 900 – 1,400 varieties of cheese? Here’s the day to start sampling as many as you can!
  • Disc Jockey Day: As noted by Radiosolution, “In 1909, at age 16, Ray Newby, of Stockton, California, became world’s first disc jockey and started playing records on a small spark transmitter under the authority of radio pioneer Charles ‘Doc’ Herrold.’”
  • Inauguration Day: In 2021, the Inauguration of Joe Biden will take place on Wednesday, January 20.
  • Penguin Awareness Day: While not the same as World Penguin Day, Penguin Awareness Day should be spent learning more about these amazing aquatic, flightless birds that reside mostly in the Southern Hemisphere.

January 21

  • Get to Know Your Customers Day: For business owners, mark the third Thursday of each quarter (January 21, April 15, July 15, and October 21) actually getting to know the lifeblood of your business; your customers.
  • Granola Bar Day: Fun fact, granola was invented by Dr. James Caleb Jackson at the Jackson Sanitarium in 1863, located in Dansville, New York.
  • Hugging Day: Although this has been celebrated since 1986, and hugs are awesome, you may have to rethink this in 2021.
  • Squirrel Appreciation Day: Did you know that there are more than 200 species of squirrels that fall within three types: ground, tree, and flying squirrels?

January 22

  • Blonde Brownie Day: While not as well known as regular brownies, they’re still delicious. See for yourself by making the following recipe.
  • Celebration of Life Day: As Ferris Bueller famously said, “Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it”. With that in mind, spend this day appreciating life in all its wonders.

January 23

  • Handwriting Day: Dating back to 1977, this was coined by The Writing Instrument Manufacturers Association. Why on this day? Because it falls on John Hancock’s birthday.
  • Pie Day: As noted on its site, “the American Pie Council® (APC) invites everyone from sea to shining sea to celebrate National Pie Day with a small slice of heaven, the perfect end to any meal or a delicious, ‘just because’ indulgence.”

January 24

  • Beer Can Appreciation Day: “A year’s worth of canned beer sold in the United States would fill the Lincoln Memorial Reflecting Pool 527 times over,” writes Michael Uhrich, Chief Economist at the Beer Institue. “You could stack all of those cans end-to-end, and they would reach from the Earth to the Moon and back 12 times!”
  • Compliment Day: While not an official holiday, it started in 1998 by Debby Hoffman and Kathy Chamberlin as a way “to tell the people in our lives how much we appreciate them.”
  • Peanut Butter Day: Did you know that peanut butter was invented by George Bayle, a St. Louis snack food maker, all the way back in the 1890s?

January 25

  • Bubble Wrap Day: Dating back to the 1950s, Alfred Fielding and Marc Chavannes originally conceived bubble wrap as wallpaper.
  • Florida Day: It was on this day in 1845 when “The Sunshine State” became the 27th state to join the union.
  • Irish Coffee Day: Rumor has it that travelers from Ireland enjoyed this tasty drink keep themselves warm while crossing the Atlantic.
  • Opposite Day: Presumably influenced by the popular children’s game, here’s when you can shake-up your routine and have some fun.

January 26

  • Australia Day: While controversial, it was on this date in 1788 when the First Fleet of British ships at Port Jackson, New South Wales.
  • Green Juice Day: Made from the juices of green vegetables, block out a chunk of time to weigh the pros and cons of this health and wellness trend.
  • Peanut Brittle Day: Recipes for this treat began appearing in cookbooks around the 19th Century.
  • Plan for Vacation Day: While you might not be able to hit the road just yet, plan a vacation on this day. After all, vacations can improve your mental and physical health, strengthen relationships, and decrease burnout.
  • Spouses Day: On this day, make it a priority to show your appreciation to your better half.

January 27

  • Chocolate Cake Day: I will be taking the day off to make this amazing chocolate cake and then savoring every bite of it.
  • International Holocaust Remembrance Day: On this day, the world comes together to commemorate the tragedy of the Holocaust that took during the Second World War.
  • Library Shelfie Day: The tradition began in 2014 and takes place on the fourth Wednesday in January, where book lovers share selfies of themselves surrounded by books.

January 28

  • Blueberry Pancake Day: Fun fact; a single blueberry bush can produce as many as 6,000 blueberries per year!
  • Data Privacy Day: “Data Privacy Day began in the United States and Canada in January 2008 as an extension of the Data Protection Day celebration in Europe,’ explains the Mississippi Department of Information Technology Services. “Data Protection Day commemorates January 28, 1981, signing of Convention 108, the first legally binding international treaty dealing with privacy and data protection.” During this day, make it a point to step-up your cybersecurity education.
  • Have Fun At Work Day: Regardless if you’re working remotely or in-person, celebrate the day by throwing a birthday party, playing virtual games, or dressing up like a fictional character.
  • Kazoo Day: Did you know that the kazoo was invented in the 1840s? You can thank inventor “Alabama Vest of Macon Georgia” and his partner Thaddeus Von Clegg for this annoying instrument.
  • Lego Day: Everything became more awesome in 1958. Why? It was the filing date for the patent for the original LEGO brick system. And, I still enjoy LEGOS as an adult because it reduces stress and boosts mind functions.

January 29

  • Big Wig Day: On the last Friday of the month, celebrate National Big Wig Day by wearing your wildest wig and raising funds to donate to the American Cancer Society Look Good/Feel Better division
  • Corn Chip Day: The “original” corn chip, which was first sold in the 1930s, just so happens to be the Fritos Corn Chip.
  • Puzzle Day: Created by writer and puzzle maker Jodi Jill in 2002, this is an annual event that celebrates everything from crosswords to jigsaws puzzles to word searches.

January 30

  • Croissant Day: The origin of this buttery, flaky, viennoiserie pastry dates back to at least the 13th century in Austria.
  • Seed Swap Day: Washington Gardener Magazine Editor Kathy Jentz came up with this idea in 206. It takes place on the last Saturday in January.

January 31

  • Backward Day: Here’s your chance to stretch your imagination to the limits by doing everything in reverse on this day.
  • Hot Chocolate Day: According to Wikipedia, the “first chocolate drink is believed to have been created by the Maya around 2,500–3,000 years ago, and a cocoa drink was an essential part of Aztec culture by 1400 AD.”
  • Inspire Your Heart With Art Day: Whether you visit a museum (in-person or virtually) or create your own masterpiece, recognize the impact that art has on you. As Pablo Picasso said, “The purpose of art is washing the dust of daily life off our souls.”

15 Productivity Hacks that Have Become Irrelevant (Thanks COVID)

By | Appointment | No Comments
15 Productivity Hacks that Have Become Irrelevant (Thanks COVID)

As 2020, finally, has come to an end, I can’t help but reflect on how much the world has changed so quickly. For some of this has been overcoming mental health challenges and adjusting our lifestyles. Others have actually used the pandemic to finally put their priorities at the forefront, such as improving their health or spending more quality time with loved ones.

While COVID-19 has affected each and every one of them differently, there’s also no denying that it’s completely turned productivity inside out. Most notably, the productivity hacks that have been promoted for years are no longer effective. In fact, most of these strategies aren’t even realistic anymore and we have to adjust.

While I’m not hating on traditional productivity techniques, the new reality is that they are outdated and must be adapted. For example, these popular productivity hacks just aren’t cutting any longer following COVID-19.

1. The early bird catches the worm.

I’m sure that you’ve come across this adage a million times. In fact, this has been championed by some of the most productive and successful people throughout time. Everyone from Ben Franklin, Tim Cook, Michelle Obama, and Dwayne “The Rock” Johnson are morning birds.

To be fair, there is merit to being an early riser. “It’s been said that morning birds are more proactive, consistent, and aren’t rushing out the door,” Deanna Ritchie wrote in a previous Calendar article. “What’s more, it’s a pretty good time to exercise or find your muse. And, because the world is still sleeping, you’re more productive.”

“Here’s the problem with that,” adds Deanna. “Not everyone is an early riser.” And, you can blame genetics for this.

“Biological differences between early birds and night owls exist,” Robert Matchock, associate professor of psychology at Penn State Altoona, told Fast Company. “The hormone melatonin, whose rise makes the body feel less alert, decreases later in the morning for night owls.” Larks also “have a higher core body temperature in the afternoon, which can be a sign of increased energy at that time,” he added.

So, instead of forcing yourself to wake up at some ungodly hour, follow your own circadian rhythm. Now that you aren’t fighting against yourself, you can plan your schedule when you’re at your best.

And, since you may be homeschooling your kids, there’s another way that this could work in your favor as well. If you’re a night owl, you can focus on your most important work when the kids go to bed. That means you can be with them during the day while still being productive during your peak hours.

2. You need a morning routine.

Yet another common productivity hack promoted by successful individuals is having a morning routine. Look, I totally get it. These habits can supercharge your day since they can set the tone for the day.

But, let’s be real here. Not all morning routines are created equal. Case in point, the hour-long morning routine of Tim Ferriss.

“In an ideal world, we’d all start our mornings like Tim Ferriss,” notes Audrey Goodson Kingo for Working Mother. “The podcaster, investor and productivity expert told Business Insider he begins his day with a ‘very clearly defined’ 60-minute morning routine that includes precisely 22 minutes of meditation, drinking tea (preferably oolong), journaling and working out (on a Peloton or doing acroyoga).”

Ferriss calls it the “recipe” needed to “set up” the rest of his day. While I have nothing against it, it’s just not realistic for everyone, in particular parents.

“Over here in the real world, most working parents begin their day soothing grumpy children and yapping pets while chugging a giant cup of coffee,” states Kingo. “Our ‘recipes’ typically involve pouring cereal in a bowl.”

If you can, definitely try to have some sort of morning routine. But, make sure that you keep it simple enough so that it’s realistic. Most parents recommend prepping at much as you can the night before so that you do have the time to squeeze in some physical activity, journaling, and definitely getting the coffee percolating.

3. Never check your email in the AM.

“I understand why this sounds like a good tip: Reading and responding to email could derail your entire morning and set you back (you know when your 15 minutes of reviewing emails turn into 45—and suddenly, you’re late for work,” writes Emmy Award-winning television producer and founder of ListProducer.com Paula Rizzo. “But, in so many industries, it can be difficult to ignore what has been going on overnight—even for a few hours.”

“Translation: This tip just isn’t realistic in your fast-paced life,” continues Rizzo. “In fact, it might actually cause additional anxiety before you even get into the office.”

To fix this, Rizzo says to go ahead and check your email in the morning. However, “don’t respond unless it will take you less than a minute.” For messages that only require a “yes” or “no” or “that can be forwarded to someone who can take care of it for you is fine,” she adds.

“But anything that requires research or a longer response is off-limits. Mark that message as “unread,” and “go back to it later when you have more time,” adds Rizzo. “Better yet, add it to your to-do list so you’ll be sure to check on it later.”

“Scrolling through and skimming emails first thing in the morning is a good use of time even when you can’t respond right away. Letting them marinate before firing off a response can be invaluable.”

4. You have to eat frogs in the morning.

The frog concept was popularized by author Brian Tracey. For the uninitiated, it doesn’t mean literally eating frogs — which I don’t find all that appetizing. Instead, it’s tackling your most important or challenging task bright and early.

I totally get the appeal here. Most of us tend to be most alert and energetic in the morning. Besides, once this is no longer hanging over your head, it feels like a weight has been lifted off your shoulders.

But, as already mentioned, not everyone is a morning person. Again, as opposed to forcing yourself to work when you aren’t at your peak is counterproductive. As such, it’s a better idea to schedule your “frogs” during your golden hours.

Additionally, even if you are a morning person, there’s a solid chance that you’ve had to adjust your schedule. For example, let’s say you currently have kids at home, and you need to help them with schoolwork. It’s not possible to “eat frogs” at the same time, meaning you’ll have to chomp them down when you can.

5. Use to-do-lists.

Research from Kevin Kruse has found that millionaires don’t rely on to-do-lists. I know. Shocking.

The first reason he found was that they don’t account for time. “When we have a long list of tasks, we tend to tackle those that can be completed quickly in a few minutes, leaving the longer items left undone,” he writes in Forbes. “Research from the company iDoneThis indicates that 41% of all to-do list items are never completed!”

Secondly, “a to-do list doesn’t distinguish between urgent and important. Once again, our impulse is to fight the urgent and ignore the important. (Are you overdue for your next colonoscopy or mammogram?)”

And, finally, “to-do lists contribute to stress,” Kruse states. “In what’s known in psychology as the Zeigarnik effect, unfinished tasks contribute to intrusive, uncontrolled thoughts. It’s no wonder we feel so overwhelmed in the day, but fight insomnia at night.”

Rather than using lists, they live and die by their calendar. How? They add their priorities to their calendar before anything else.

I should add, though, that there’s absolutely nothing wrong with jotting down reminders. The occasional braindump ensures that you won’t forget anything while clearing your head. However, committing to only lists may not be as effective as scheduling.

6. Work in Pomodoros.

In all seriousness, I’m a fan of the Pomodoro Technique. After all, it encourages me to take frequent breaks throughout the day to keep me fresh. Moreover, it has benefits like improving planning and dealing with distractions and interruptions.

The problem is that it’s essentially a time tyrant. How so? Because you’re supposed to work in 25-minutes and then take a break.

Some people don’t like that level of regimentation. More problematic, though, is that it interrupts your flow. That just means that if you’re fully immersed in a task, you have to stop and take a break when the timer goes off.

To solve this predicament, try a modified version called the Flowtime Technique. Created by Zoë Read-Biven, here’s how it works.

  • “First, pick a specific task,” she writes. Just make that “it has an end in sight.”
  • “Next, start your work. Don’t set any kind of timer but record the time under Start,” she adds. “Now, when you are working, you can only work on the thing that you have written down. Read-Biven dubs this “Unitasking.”
  • Here’s the hardest step. “When you feel like you need to take a break, take a break. If you want to stop the task, stop, and take a break.” The key is to note the time under Stop, as well as the length of time.

That’s pretty much it. The jest is that you’re tracking your time while also identifying common distractions. Also, it still encourages you to take breaks, but whenever you need them.

7. Outsource and delegate.

Full transparency here. When done properly, outsourcing and delegating tasks can be timesavers. But that’s only if you know how to clearly communicate your expectations and have people that you trust.

Furthermore, you still need to carve out time to monitor the task. And, most importantly, you also need to know what exactly to delegate and to whom.

If you’re missing any of the above, outsourcing and delegating properly won’t be effective. In fact, they may end up costing you more time — i.e., identifying the right person for the right job and having to correct their mistakes.

There’s another consideration here. Since a majority of us have had to tighten our belts, we may not have the budget to hire freelancers, contractors, or even maintain a full-time team. As such, a better option might be to automate tasks like scheduling, posting to social media, responding to email, billing, and customer service.

8. Stop multitasking.

Multitasking is a myth. Or, so you’ve been told.

In reality, what this refers to is a task-switching, where you’re bouncing your attention from one thing to another. In this care, it’s not possible and can even have consequences like hindering your productivity and lowering your IQ

But what about doing two things at once? Well, some of us can totally pull that off. And it might even be a good thing. Studies have found that multitasking can improve your performance by sharpening multisensory integration.

Additionally, multitasking can “deepen” your time. “There’s a nice form of multitasking, which I tend to think of more as ‘alignment,’” says Laura Vanderkam, author of What the Most Successful People Do Before Breakfast; “This means deepening time, not fragmenting it.”

An example of this would be when you workout with a friend. “You’re running, but you’re also talking and nurturing your relationship at the same time. That’s good multitasking,” she says.

The catch? Multitasking on tasks that don’t conflict with each other. “In other words, you can multitask as long as you’re doing two things that don’t tax the same parts of your brain,” explains Peter Bregman in a Forbes article. “Email while on a conference call? Bad idea. But exercise and commuting? It’s a perfect multitasking marriage.”

9. Silence is golden.

Obvious, right? How can you possibly focus when you’re surrounded by noise? Besides, science has shown that you’ll get more done when it’s quiet.

Of course, can you actually be in an environment where it’s completely silent? Most likely not. I mean, just as I’m writing this, my dog barked because she heard the mail truck, and my neighbor has been running his leaf blower wild. Even if I head noise-canceling headphones,s higher-pitched random noises, like voices, can still come through.

At the same time, there are advantages to listening to music and background noise.

“Overall, research shows that listening to music and background noise can offer various benefits, including improved cognitive performance, improved task performance, improved concentration, increased energy levels, and improved mood,” write the folks over at Effectivilogy. “These benefits mean that listening to music or background noise can be highly beneficial in a variety of circumstances, especially since it is often relatively easy to set them up.”

The caveat is that we all respond differently to music and background noise. You may work best listening to classical music, while others prefer video game tunes. I suggest trying out focus@will. It will curate a personalized playlist to improve your focus.

10. You need a home office.

For those who were fortunate enough to have a home office, the transition to working from home hasn’t been as trying. But, if you don’t have the space for a home office? No worries. You can still be productive.

In another Calendar post, Max Palmer shares how this is possible by:

  • Establishing a designated working spot — ideally somewhere “with the fewest distractions and temptations.”
  • Furnishing your space. For example, investing in a sitting-standing desk and placing it wherever you have space.
  • Removing distractions, such as leaving your phone in another room.
  • Using the right tools, like project management software.

If you’re really limited on space because you’re in a small apartment or sharing tablespace with your family, get creative. For instance, you could clean out a closet and make a cozy office in there.

11. Always dress for success.

I guarantee that when you’re new to working from home that this is the most common piece of advice that you come across. Science has also found that what you wear to work matters. But, to be honest, you really don’t need research to prove this.

Just think about the times that you do dress up. You probably feel like a million bucks. And, it can also help you mentally shift into work mode.

However, these are unprecedented times. We’re grieving the loss of the world we used to know — and love. And, we’re all struggling right now.

Despite what conventional wisdom has previously said, the new reality is that you can wear whatever you damn feel like.

I think in a rebuttal to an L.A. Times piece entitled Enough With the WFH Sweatpants. Dress Like the Adult You’re Getting Paid to BeEsquire’s Ben Boskovich, put it best. “Whether dressing like you’re headed to the office makes you feel better or not is up to you. Not me, and not a deputy fashion director who wants you to wear jeans.”

As long as you’re still being a pro and getting things done, wear what you want. Of course, use some common sense as well. If you have a video call, throw on an appropriate outfit instead of your cozy, yet raggedy, bathrobe.

12. Avoid procrastination.

Procrastination has a bad reputation. And, for good reason.

Putting things off can cause you to fall behind or even stress you out. That can damage your credibility and overall well being. It can also cause you to miss out on opportunities and put a strain on your relationships.

But, believe it or not. Procrastination can actually be good for you. In fact, it may even be able to improve your productivity and happiness.

Why procrastination isn’t always the enemy.

How so? Well, here are six reasons, according to Susanna Newsonen, MAPP:

  • Active procrastination. Even though you might be dragging your feet on a specific task doesn’t mean you aren’t getting anything else done. If “you’re an active procrastinator, the rest of your to-do list is probably getting cleared quickly,” explains Newsonen. “And once the rest of the things on your to-do list are done, then all you’ve got left is that one thing you were originally procrastinating on—and you’ve got no choice but to get on with it.”
  • Unnecessary tasks disappear with procrastination. If you keep procrastinating on a certain task, after all, you may “reevaluate whether it’s still important you do it.”
  • It shines a light on what’s most important to you. “You’re less likely to procrastinate on things you love to do or that really matter to you,” adds Newsonen. “If there’s something you’re struggling to get done, ask yourself why you’re doing it in the first place.”
  • Procrastination makes you more creative. When tackling large and daunting projects, it’s common to procrastinate. However, even if you’re not actually working on it, you’re “subconsciously collecting ideas and processing things to prepare you for it.”
  • Procrastinating can help you to make better decisions. As opposed to diving in headfirst, procrastination “buys you time to think about all the options and their pros and cons. Once the deadline arrives, you’re ready to decide as you’ve done your research.”
  • Procrastination leads to better apologies. We all make mistakes. If this requires an apology, “it’s better to give them (and you) time to cool off,” suggests Newsonen. “This helps you to come up with an authentic apology that clearly shows your regret and your learnings, as well as offers a reason why the mistake happened.”

13. Turn that frown upside down.

I don’t think that any of us want to experience negative emotions like anxiety, stress, or hopelessness. Not only is that detrimental to your health, but it also influences your productivity. And, while there are small ways to lift your spirits, like going for a walk or talking to a friend, forcing yourself can be just as bad.

Back in 2017, research from UC Berkeley found that trying to force yourself doesn’t work. Mainly because resisting negative emotions leads to feeling more psychologically stressed. More interesting was that those who do accept these feelings reported fewer mood disorder symptoms.

“It turns out that how we approach our own negative emotional reactions is really important for our overall well-being,” said study lead author Brett Ford, an assistant professor of psychology at the University of Toronto. “People who accept these emotions without judging or trying to change them can cope with their stress more successfully.”

That couldn’t be any more relevant than right now. During the COVID-19 pandemic, psychologists have recommended that we don’t ignore difficult feelings. Instead, we need to acknowledge them and reach out for help.

14. Using productivity apps.

“It’s fun to get on the app and layout your tasks and set goals, but if you get too into planning, that’s a waste of time,” explains Stephanie Wells, founder of Formidable Forms, over at Inc. “A simple calendar or to-do list is best to quickly plan out your schedule and get things done.”

From my experience, many productivity apps also have a learning curve. That means you need to make a time investment in figuring out the work. Moreover, these tools are so robust that they can be overwhelming and you’ll probably spend more time organizing than doing.

15. Maintain a work-life balance.

For years, it was advised that we strive for work-life balance. Here’s the truth, though. Balance doesn’t exist.

I feel that most of us realized this as we began working remotely. It would be great if you could clock-in at 9 a.m. and work a full day. But, you have to walk the dog, keep up with household chores, and take care of the kids. And, even when you call it a day, you may still have to respond to emails or wrap-up the tasks you didn’t finish earlier.

A better approach is work-life integration.

According to UC Berkeley’s Haas School of Business, work-life integration is “an approach that creates more synergies between all areas that define ‘life’: work, home/family, community, personal well-being, and health.” In other words, instead of setting hard boundaries and compartmentalizing, you connect work and life.

Examples could be bringing your dog to work, having a conference call when your kids are playing in the backyard, or inviting a friend to tag along when running errands. How is this possible in a post-COVID world? Well, stick to a schedule and routine, but also be flexible. But, above all, it’s admitting that you’re not perfect and that you should also put your priorities first.

Register Now & Get a 30 Day Trial Register Now