4 Methods to Improve Client Retention

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Methods to Improve Client Retention

There are two great battles being waged by businesses every single day: the fight to get new customers and the fight to get them to stay. Customer acquisition and client retention are a never-ending cycle for companies, one that requires a lot of time and effort to manage.

While it’s important for a business to always be looking for new customers, once a good clientele is established, retention is debatably a higher priority. Not only is it less expensive than acquisition, but having loyal customers will ensure that you’re continuously pulling in revenue to keep your company running smoothly.

Once you recognize the need to pay more attention to boosting customer retention, it’s time to take action. Here are a few ways you can make a more concentrated effort to keep your clientele around for the long haul:

1. Reminders When They Schedule

When a person books an appointment with your business, it’s their responsibility to remember the date and time they’ve selected and uphold their commitment. However, that doesn’t mean you should sit back and hope that every customer fulfills their end of the deal. A person’s plans might change, or details may simply be forgotten while navigating a busy schedule.

Providing your customers with appointment reminders adds extra security to each booking. This will make sure patrons get through the door on their first visit and ensure they can enjoy a high-quality experience that leads them to book future appointments with your business.

Appointment reminders can be provided in a variety of ways. You could write up appointment cards at the front desk, give a call the day before, or send texts, emails, or even app notifications. Customers should be able to choose how they receive their reminders, ensuring that they’re helpful and effective rather than pointless or irritating.

2. Periodic Complimentary Services

When you periodically reward your faithful customers, you’re more likely to see new ones stick around in the hope of getting those same deals. Incentives have long been a powerful tool for client retention. That’s why rewards programs that use recurring visits to accrue redeemable points are so commonplace today. If you reward loyalty, you’ll see it more often.

You don’t have to put together an entire rewards program to improve your customer retention. Get started by including one complimentary service that any repeat customer can take advantage of. For example, many car dealerships offer free oil changes to any person who purchases a new car from their lot. The sale of a new car is worth a lot more than a few oil changes, and this deal will keep the customer coming back, opening the door for more potential sales.

Some of the complimentary services you provide can be permanent. For instance, providing in-house Wi-Fi for guests is a relatively small gesture, but it will add to the overall appointment experience and promote retention at the same time.

3. Check In When It’s Been Awhile

If you haven’t seen a customer for an extended period of time, reach out to them. Let them know that they’re more than just a successfully closed sale. You want to be of service to them for a long time, not just take their money for one transaction and send them on their way.

When checking in with customers, be sure to make your interactions as personal as possible. Consumers can easily tell whether or not a company is being sincere. They will notice when a message is crafted from a template as opposed to one that is customized just for them. Send them an email that references past visits, or give them a call to check in and offer your services. This, in turn, can help your business improve its client retention.

4. Ask for Feedback

Sometimes in order to improve retention, you have to make a few adjustments. Instead of making changes blindly and hoping they work, ask your clientele for their honest feedback. Soliciting feedback from customers who only visited once is especially valuable because they can often share a specific reason they did not return.

The easiest way to receive feedback is through survey responses. After a customer has completed their appointment, send a thank-you email with a link to your survey. Ask specific questions about their experience and be sure to provide an opportunity for them to speak their mind on issues you might have overlooked.

Perhaps you are struggling to get feedback from your customers. Or, you just want to reward those who complete your survey. If either of these are the case, attach a little incentive. This should be something general, like a coupon code for Amazon, for example. This way, it also appeals to customers who only visited your business once and aren’t likely to return; At least not until changes are made.

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Time is All We Have

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Time is All We Have

When we say time is all we have, we’re not just talking about showing up to work on time every day all year long. Punctuality really means getting to work ahead of time.

Punctuality, or being on time, is essential for workplace efficiency (and especially job interviews), but it might be even more critical for your personal branding.

“You can set your clock by him (or her)” is a phrase not heard much anymore. But it is still one of the most valuable compliments an employee can be paid. With modern technology like smartphones and GPS, it ought to be a no-brainer to make it to scheduled appointments on time. Yet so often, managers complain of workers who are still an ‘a day late and a dollar short.’

With this in mind, here are five compelling reasons why timeliness is a vital soft skill to strive towards.

Punctuality equals time equals efficiency.

Few things scream “disorganized,” like being late all of the time.
While being chaotic in social settings may appear eccentric and odd, it is terrible news in the business.

Employers want to know that their employees are productive, and wasting time looking for files, tracking down client notes, or looking for a missing invoice costs the organization money.
Being organized makes it much simpler to accomplish projects, arrive at meetings, and fulfill client needs every time.

You’re on time: so you’re a trustworthy coworker and employee.

When it comes to job advancement, your personal reputation is valuable.
When your coworkers think you’re on time, they’re more inclined to include you in new and exciting tasks.

After all, no one wants to entrust a crucial project to someone who is prone to miss deadlines.

You improve the image of your organization.

It’s a safe assumption that your boss values timeliness.
Customers quickly lose faith in organizations that do not regularly deliver on time in today’s competitive industry.

Whatever position you play in the supply chain, sticking to a schedule helps maintain your company’s excellent image, which is a benefit for its success – and your involvement in it.

Punctuality demonstrates professionalism and detail-oriented thinking.

Let’s face it: storming into a meeting room five minutes late with papers flying and a sweaty brow isn’t a good image.
Furthermore, you are denying yourself the opportunity to test out beneficial techniques.

Whether it’s a client meeting, a team debrief, or a staff training session, being on time allows you to double-check that you have everything you need (iPad, pencils, agenda, etc.) and go over your notes.
It’s also an opportunity to figure out the optimum sitting location for you – one that allows you to maintain eye contact with the primary speaker while also maximizing your personal visibility so you can make a meaningful contribution.
It’s difficult to be seen as a serious contributor when you’re locked in the back of a conference room, bobbing and weaving amongst coworkers simply to see what’s going on because you arrived late.

Being on time implies you’ll have all of the knowledge you need to finish a project.
Even being a few minutes late to a meeting might result in you missing out on essential data that provide the groundwork for the remainder of the conversation.

You hold your coworkers in high regard.

Few things are more aggravating than having your own fine work sabotaged by a colleague’s tardiness.

With good reason, teamwork is a fundamental driver of modern organizations. Being on time is the fuel that runs the machine. Moreover, workplaces are interconnected; when everyone completes duties on schedule, workflows smoothly across the company.

A snag in one location, on the other hand, slows down the entire line, causing everyone else to suffer.
Setting a deadline for yourself to complete your part of the process on time indicates your respect for your coworkers’ ability to fulfill their own deadlines.

Simple strategies to incorporate timeliness into your personal brand

There are several solutions available to help you reach your aim of timeliness. Here are just a few to consider:

  • A simple written diary note or an alert on your smartphone or computer may serve as a handy reminder of scheduled appointments, phone calls, and deadlines.
  • Use a time management tool like Remember the Milk or Time Doctor to keep track of your tasks.
  • Also, avoid attempting to outwit the clock.
  • Learn exactly how long a task, a meeting, or a phone conversation will take — and manage your time better.
  • Setting unreasonable, strict deadlines will almost always result in you falling behind.
  • Allow for unforeseen disruptions by allowing some wiggle room.

These tips might assist you in maintaining your timeliness without being concerned about falling behind schedule.

Image Credit: DS Stories; Pexels; Thanks!

4 Complimentary Service Options to Offer Your Customers

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Offer Complimentary Service Options

Entrepreneurs spend a lot of time creating the best product or service. After all, you can’t run a business if people don’t want to pay you for what you’re offering. However, you should also be focusing on related services that you can provide to your customer base. These are called complimentary services.

Essentially, you offer an additional service free of charge to your customers to enhance their experience with your business. This can give you an edge over competitors that offer similar products and services as well as increase customer retention.

If you’re not sure where to start when coming up with complimentary services to offer, we have you covered. This guide contains four of the most common and most appreciated complimentary service options your customers are sure to appreciate:

Preferred Service Provider Option

Many customers become loyal because they develop a connection with a particular member of your organization. This could be a stylist who cuts their hair just right or a waiter who knows their favorite dishes by heart. It’s this bond and the trust they build with that person that keeps them coming back.

Knowing that this connection improves customer retention, many businesses allow customers to choose a preferred service provider. It can be an option included in your mobile app when customers book an appointment. Or if your customers make appointments over the phone, simply ask whether they have a preferred provider. Your customers will be assured they’ll have their ideal appointment experience every time, and employees will feel fulfilled every time they are requested.

Complimentary Transportation Service

Some services can take an unpredictable amount of time. For example, taking your car to a local garage for an unknown problem could take minutes or hours to diagnose and repair. Expecting customers to wait for undetermined periods of time can be perceived as being inconsiderate. Instead of testing your customers’ patience, provide a simple transportation service.

Driving a customer home or back to work won’t take much time, and it makes a good impression. Plus it allows your customer to accomplish more with their day rather than waiting idly in a waiting room. Any customer will be grateful to have this option available to them.

Compensation for Mistakes

No matter how hard you work at improving your business, mistakes are inevitable. You can hire the best staff, provide the best training, and have all the best equipment, yet something will still go wrong. That’s just how life is sometimes. What’s most important for your business is learning how to handle mistakes rather than just trying to make them disappear entirely.

Compensating your customers when issues arise lets them know they are your business’s highest priority. Even a small compensation package shows that you’re sorry the mistake occurred and want to make it up to them. Customers will usually understand and be open to giving your business a second chance. Devoting the effort to make it right can do wonders in restoring their goodwill.

Let’s say you operate a hotel, and a guest arrives at check-in time to find that their room isn’t ready. This can be frustrating for weary travelers with lots of heavy bags they want to unpack. You can keep these customers happy by offering them a gift certificate to a local restaurant and treating them to a meal.

This way, your guests can wait for their room to be prepared while enjoying some delicious cuisine on the house rather than wait in the lobby. What could’ve been a problem resulting in a bad review can now turn into a memorable travel experience.

Childcare

Many customers you assist will be busy parents trying to juggle their appointments around work and their children’s activities. Trying to attend an appointment with your kids can be equal parts challenging and exhausting. Lend a hand by offering free childcare to your customers during their time at your business.

For example, a parent might have a doctor’s appointment and can’t leave their young children at home alone while their spouse is at work. If the doctor’s office has a supervised play area, they can attend their appointment without any worries.

Gyms, dental offices, and hospitals can also employ this strategy. Providing childcare will require an extra employee or two and some additional business space. But this complimentary service will help busy parents in your area who might just become new and recurring customers.

These services will likely add to your expenses column. However, they should easily pay for themselves as you become able to serve more customers and provide a better experience to them. Keep an eye on your business metrics after implementing complimentary service options so you can see how they’re impacting your business. Offering even some simple courtesies like these can go a long way toward delighting and keeping your customers!

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What is the Most Productive Day of the Week?

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most productive day

Throughout the years, I’ve learned a lot from music regarding days of the week. For example, according to Robert Smith and the Cure, Friday you’re in love. However, for Rebecca Black, Fridays are when you get down. Elton John proclaimed that Saturday’s alright for fighting, which you definitely should do. And, Sundays are usually for lazing (Queen), hanging out in the park (Van Halen), or maybe just taking easy on a Sunday morning (The Commodores).

But, what about a tune about the most productive of the week? Well, I don’t have a song for that. I do, however, have some research that may help answer that question.

Monday, Monday

Let’s not sugarcoat it. Mondays are a drag. I would probably say that most of us dread Mondays so much that it causes the Sunday scaries.

“Scientific studies basically confirm that Mondays suck, but the real question you need to ask yourself is why Mondays suck,” writes Choncé Maddox in a previous Calendar article. “Mondays suck because we make them suck.”

“Monday often signals the time when we need to get serious and focus on getting up early, mastering difficult work projects, having tough meetings and other tasks we may not want to do,” she adds.

At the same time, it’s also been found to be the most productive day of the week.

Why Mondays are the most productive day of the week.

An online survey from Moneypenny found that on Monday at 10:54 a.m. is when most Americans state that they’re most productive. The poll asked, which was answered by around 2,000 U.S. adults, what day are you most effective and what time of that day are you most productive?

Of course, this isn’t true for everyone. For instance, if you’re a night owl, you aren’t going to be most productive in the morning. However, there are valid reasons why Monday mornings can be so productive for a lot of people.

“Because you’ve stepped away for a couple of days, these back-to-work mornings are the most memorable for the rest of the week,” workplace and productivity expert Lynn Taylor told CNBC.

As such, Taylor urges leaders not to schedule Monday morning meetings on Monday mornings. After all, why would you want to distract your team when they’re at their productivity peak?

“Do as much of it as you can on Monday and Tuesday,” advises time management expert Laura Vanderkam, “because you know that stuff is going to come up.”

“It could be good stuff. It could be bad stuff,” Vanderkam says. “But by planning the week ahead and putting what matters to you into your schedule first, you vastly increase the chances that that stuff gets done.”

Entrepreneur Jeff Shore also maintains that taking a break from work during the weekend prepares you for a strong Monday return.

“When I take an entire weekend off, I am a beast on Monday morning,” he wrote. “I do my most creative work on Mondays when my brain enjoyed a full weekend off from work. So get ready for a huge productivity boost.”

Everything’s Tuesday

Not to be outshined, several studies have found that Tuesday is actually the most productive day of the week.

Every year since Accountemps began surveying in 1987, Tuesdays have been the most productive day of the week. “Many workers spend Monday catching up from the previous week and planning the one ahead,” said Max Messmer, chairman of Accountemps. “On Tuesday, employees may begin to have time to focus on individual tasks and become more productive. The goal should be to maintain the positive momentum established on Tuesday throughout the week.”

Based on the results of a 2019 Accountemps survey of more than 300 HR managers, employees are most productive on Mondays and Tuesdays, especially in the morning. Over half of workers surveyed in Canada reported the beginning of the week was their most productive time, with Tuesday (35%) beating out Monday (25%). However, employee productivity drops after Hump Day (18%), followed Thursday (12%) and followed by Friday (10%).

The Redboth survey.

A much larger study was conducted by Redboth, a company specializing in task management and communication. And, they found similar results as Accountemps.

Redboth’s tools allowed them to track productivity data, which helped them identify productivity patterns. According to their findings, Redbooth users created 1.8 million projects and 28 million tasks.

The report indicated that Monday and Tuesday were the most productive days of the week. Both days were extremely close, although Monday had a slight lead. Again. this may be because people are coming off of the weekend where they were able to rejuvenate and relax. As such, they weren’t physically and mentally drained like by the end of the week.

Redboth also found;

  • Typically, the majority of our tasks are completed around 11 AM (9.7%)
  • Our productivity decreases after lunchtime – and then completely drops after 4 PM
  • Most of our tasks are completed at the beginning of the week, on Monday (20.4%).
  • Friday is the least productive day (16.7%), and very little is accomplished on weekends (Saturday + Sunday, 4.7%)

Rockin All Week For You: How to Be Productive Every Day

It makes sense why Mondays and Tuesdays are often considered the most productive days of the week. However, you can use the following tricks to make every day just as productive.

Trim any excess fat.

First, create a to-do list for the day. Then, minimize it to your top priorities by cutting it in half.

It’s all too common for us to overfill our to-do lists calendars with tasks we want to complete in a day. Unfortunately, we become discouraged by the lack of progress we ultimately make. Being more productive will be easier by creating a smaller, more realistic to-do list so that you have wiggle room for setbacks and unexpected projects.

What about everything else on your to-do list? Personally, I’m an advocate for the 4 Ds of time management.

In short, this means that you must do your priorities and defer or delay essential but non-urgent items. You can also delegate tasks to those better suited to someone else’s talents. And anything that’s a waste of your valuable time and energy needed to be deleted.

Don’t multitask, monotask instead.

“Although the idea of multitasking sounds amazing, only a very small percentage of the population can actually do it,” notes Calendar’s Howie Jones. “You might still disagree and believe that you are an effective multitasker.”

However, science has consistently demonstrated the inefficiency of multitasking, such as splitting your attention and time costs. And, even if you’re in the minority of people who can multitask, it’s still causing you to lose productivity.

Instead of dividing your focus and jumping between tasks, do one thing at a time.

Know your personal production peaks.

Because we all have different circadian rhythms, we have other times when we’re most productive. As such, when you’re at your prime time is when you should tackle more challenging responsibilities. On the flip side, when your energy begins to drop, you would focus on less-pressing tasks.

If you aren’t aware of when you’re most productive, you can use a good, old-fashioned time log. You could also review part calendar data or time tracking tools. There are also techniques like calculating your biological prime time and following the three predictable stages throughout the day; a peak, a trough, and recovery.

Block out distractions.

The simplest way to do this is to turn off mobile devices and sign out of your e-mail and social media accounts. That way, you can focus all of your attention on what you’re doing. Likewise, notify your colleagues or housemates politely that you do not wish to be disturbed — or just share your calendar with them so that they know when you’re busy or available.

Build your energy.

Want to become a lean and mean productivity machine? Then you first need to build up your energy, just like an athlete training to run in a marathon.

Some of the best ways to go about this include;

  • Get quality sleep by sticking to a schedule and keeping your bedroom cool, dark, and quiet.
  • Fight fatigue with the proper diet and physical activity.
  • Closing any open loops that distract you from work.
  • Decluttering your calendar and saying “no” to timewasters.
  • Removing toxic individuals who drain you emotionally from your life.
  • Listening to music that puts you into the zone.
  • Take frequent breaks throughout the day to stretch, go for a walk, or indulge in a bit of self-care.

Image Credit: Karolina Grabowska; Pexels; Thank you!

What is the Most Productive Day of the Week? was originally published on Calendar by John Hall.

How to Stay Motivated in the Winter

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Motivated in Winter

For many of us, it has felt like winter for a couple of months. Unfortunately, not everyone experiences a winter wonderland during the chilly months of the year. For many, winter is the most challenging time to stay motivated and productive. Regardless, work carries on as usual, and workers need to keep on top of their game no matter the season.

Staying motivated throughout the winter will take a little extra effort on your part. Luckily, winter only lasts so long. With the following tips, you should be able to maintain your productivity until spring without an issue:

Make Light a Priority

One of the biggest triggers of seasonal depression is the lack of sunshine. The presence of light subconsciously lifts up your spirits and boosts your motivation. Unfortunately, with fewer hours of sunlight in the winter, it’s more difficult for many people to remain positive and productive throughout the entire season.

To help yourself stay motivated in the winter, try to take advantage of those few hours of sunlight that are available. Pull back the drapes, face the window, and brave the cold for the occasional walk. Even a little bit of natural sunlight will make a massive difference in your winter motivation.

If getting natural sunlight proves to be difficult, try some artificial light. For example, you can purchase a small desk lamp that works as an artificial sun. It might not seem like much, but the additional light will help you start each day off on the right foot.

Manage Your Temperature

In addition to the amount of light you get during the winter, regulating your temperature is part of your environment you need to stay on top of. If your body is shivering in the cold, you’ll have a hard time focusing on your daily to-do list.  In addition, being cold has been proven to stunt productivity.

On the opposite end, being too warm can make you feel sluggish and work just as slowly as if you were battling the cold. So make sure that by keeping warm, you’re not so cozy that productivity is too far out of reach. Otherwise, you’re just replacing one extreme with the other.

Managing your temperature goes beyond adjusting the thermostat. For example, you might love cuddling up at your desk with a warm blanket, but is that making you feel productive or snoozy? You might need to opt for a nice sweater and some cozy socks to stay warm without falling into a trance.

Create Plans and Goals for Summer

If winter keeps bringing you down, create some plans and set some goals for the following summer. This will give you many exciting things to look forward to, which should boost your morale, even if only temporarily. Your summer plans will also make for a nice reward for making it through the winter to the best of your abilities.

Let’s use the classic example of summer vacation. To make this vacation happen, you need to save up money and build up your vacation hours to get the time off. This should give your work ethic a significant boost through the winter months as you dream of sunny beaches and piña coladas.

Schedule Time for What You Love

What are some activities that you just love to do? Use your Calendar to ensure you’re making time for them. Participating in your favorite activities is sure to reinvigorate you even after a long and cold week.

If you’re fighting the winter blues, it’s also unfortunately easy to lose motivation, even when it comes to your favorite hobbies and passions. Scheduling time for these activities will add to your to-do list and help you stop making excuses and procrastinating.

For example, you might love painting but have put away your easel in favor of wrapping yourself in multiple blankets while binge-watching TV throughout the afternoon. Add some time slots for painting in your Calendar to break out of your cocoon and do some painting. Even if it’s only for a few minutes a day, you’ll get the variation and enjoyment from doing something that actually interests you. Keeping up with your hobbies are a great way to stay motivated in the winter.

Remember to Exercise

Another activity you might lose motivation for during the winter is regular exercise. Not only is exercise good for perking you up, but it’s also a great way to stay warm. Exercise improves blood circulation and gets your heart pumping, allowing your body to regulate its temperature more effectively. Not to mention, a good sweat is bound to warm you up on even the coldest of days.

You don’t necessarily have to brave the cold to get your exercise in. Going to a local gym provides access to all kinds of indoor workouts, including stationery bikes, indoor tracks, and sometimes even a heated pool. You’ll build up healthy habits and warm up your body while only needing to walk to and from the parking lot.

If you don’t have access to a nice, friendly gym or simply don’t have the time, try some at-home workouts. You can accomplish a lot by following video guides using simple exercise methods. You don’t even need any equipment to get a good workout in; just follow the steps provided by your instructor and feel the burn.

Not all of us can say, “the cold never bothered me anyway.” However, that doesn’t mean that winter has to deprive you of all energy and enjoyment until you thaw out in the spring. Start making an effort to stay motivated by tackling winter head-on, and you won’t be bothered by the freezing temperatures even one bit.

Image Credit: Pixabay; Pexels; Thank you! 

Make Appointments More Enjoyable With These 5 Amenities

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Make Appointments More Enjoyable With These 5 Amenities

Making your appointments more enjoyable is crucial if you run an appointment-based business. You should always be looking for new ways to improve your customers’ experience, as well as your system operations, in order to boost retention. As you do so, don’t overlook the small adjustments that can have a great impact.

This list of appointment amenities contains some examples of small changes that can make your appointments much more enjoyable for customers. It doesn’t take much effort to implement them, but you’ll see a lot of improvement in appointment metrics such as customer retention and overall business reviews.

Let’s break down the amenities included in this list and explore how each one can benefit your business and its customer base:

1. Optional On-File Info

Few things are as tedious as inputting your information every time you arrive for an appointment, especially when visiting the same establishment. To help your customers avoid having to fill in their info with every visit, make it an option to save information for recurring visits.

Many companies make this possible through the use of customer profiles. All your customers have to do is create a username and password with which they’ll store their information. They can make updates to this information and even change privacy settings as often as they’d like.

Depending on the nature of your appointment-based business, you can use this information to improve both customer convenience and the quality of your services. If you run a medical clinic, notes on past patient illnesses and treatments will enable you to provide better health care. If you operate a hair salon, writing down details of a patron’s recent haircut will help you re-create the style (if they so choose) on their next visit.

2. Online Check-In Options

Convenience will make your appointment experience more enjoyable for everyone. That’s why having an online check-in option is one of the best features you can implement.

Online check-in is quick, painless, and efficient. A few button clicks will notify your business that the customer has arrived and is ready for service.

Online check-ins are also great during this up-and-down time of COVID-19. Checking in for an appointment online limits your customers’ interactions with your staff and other patrons, which will reduce the chances of viral spread while also saving them some time. They can even check in while waiting in their car until the last minute.

3. Wait-Time Updates

In addition to enabling online check-in, wait-time updates provided on your website or through an app will help your customers out tremendously. There are many variables that might cause an appointment to run late, so being able to know exactly how long their wait might be is very useful. Customers can use this information to run some additional errands in the area or leave the house later than initially planned.

On the other end of the spectrum, seeing that there’s no wait time for service might indicate a potential early appointment. This can save customers time by letting them know they can arrive at their appointment early and get ahead of schedule.

A wait-time counter is also helpful when customers book appointments. A last-minute appointment is feasible if your website or app shows that the waiting time is low or nonexistent. If it’s not, customers will know they’re better off booking an appointment for a future date.

4. Complimentary Refreshments

Ever get hungry while sitting in a waiting room? Individually packaged snacks and bottled water, juice, or soda are great ways to make appointments more enjoyable to your customers while they wait. No one wants to be hungry as they while away the minutes. And, offering complimentary refreshments won’t add too much to your expense column.

You can get creative with the refreshments you supply as well. A fully stocked coffee bar or seasonal hot chocolate set-up will provide beverage offerings as delicious as they are memorable. There’s no need to overdo it, but a nice touch like this will improve your overall appointment experience. This, in turn, will help boost your customer retention rates.

5. Free Entertainment

Let’s say you have a customer arrive early, or unexpected circumstances cause appointment times to start running later than planned. Whatever the cause of their wait, antsy and impatient customers are not going to have a good time. Some free entertainment will help keep customers occupied while you try to speed things along.

Start by offering guest Wi-Fi so that customers can use their devices in the lobby as they wait. Watching videos, playing a mobile game, or checking up on emails is a quick way to pass the time. A variety of interesting magazines, an unobtrusive TV, or even a kids play area can round things out nicely, depending on what would appeal to your customers.

You should easily be able to make appointments more enjoyable by adding these amenities and more to your appointment-based business in the new year. Whatever you choose to do, make sure you’re keeping your customers in mind. And, make sure you are working to improve the appointment experience for them. This will lead to a prosperous and successful 2022 for your business.

12 Time Management Errors That Will Sink You in 2022

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12 Time Management Errors That Will Sink You in 2022

Is time management a recurring goal or resolution that you make year after year? Well, you’re not alone. But, unfortunately, it’s been found that a staggering 82% of people don’t have a time management system. And, in my opinion, that can only lead to chaos.

Thankfully, this is the time of the year to rectify this problem. But, the key is to eliminate time management errors, such as the following 12 mistakes that will sink you in 2022.

1. Falling into the time management trap.

“Time management promises us that if we become more efficient, we can make space to accommodate all of our to-dos comfortably,” writes Dane Jensen for HBR. “And yet, time management is like digging a hole at the beach: the bigger the hole, the more water that rushes in to fill it.” After all, with so many demands, blocking out an hour for downtime in your calendar “is akin to setting off a signal flare announcing your capacity.”

As a result, you tackle a new project, assist someone else with their priorities, or commit to unnecessary meetings.

“This is not to say that time management has no value,” adds Jensen. “Productivity is important. But in a world where burnout is running rampant, we also need strategies for eliminating volume instead of simply accommodating it.”

So, how can we avoid the time management trap? Give the following three strategies a test drive.

Reduce the volume of tasks.

Obvious? Sure. But, a lot of us struggle with this nonetheless.

It’s recommended that you merge your calendar and to-do list to have a complete view of your commitments. Then, if you’re already booked, either decline time requests, delegate or outsource them, or reschedule them when you have availability.

Replace decisions with principles.

Too many decisions can lead to cognitive overload. As a result, you’ll feel overwhelmed and more likely to make errors. To prevent this, establish principles like “No Meeting Wednesdays” or wearing the same outfit daily ala Steve Jobs.

Use structure, not willpower, to minimize distractions.

We waste a lot of time on distractions like email or social media. Use structure to your advantage rather than draining your energy fighting against these distractions.

For example, blocking certain apps and websites when you need to focus on your most important task. Or, check your inbox and social accounts at determined intervals, such as first thing in the morning, after lunch, and before the end of the workday.

2. Not setting personal goals.

“Personal goal setting is essential to managing your time well,” states the Mind Tools Content Team. Why? “Because goals give you a destination and vision to work toward.”

“When you know where you want to go, you can manage your priorities, time, and resources to get there,” they add. “Goals also help you decide what’s worth spending your time on and what’s just a distraction.”

That’s all well and good. But, how can you actually achieve your goals? Well, here are six strategies that Angela Ruth recommends in a previous Calendar piece;

  • Take action right now. Don’t wait until the New Year, or the perfect time, for that matter, to get the ball moving. It won’t be easy, but you’ll “never achieve your goals if you fail to take action,” says Angela.
  • Consider your skills and adjust your plan accordingly. Then, for larger goals, break them down into more manageable chunks. From there, “think about what it’s going to take to accomplish each one of those tasks,” Ruth adds. “This includes looking inwardly and considering your talents and expertise,” as well as admitting your weaknesses.
  • Delegate tasks. Behind every successful individual is a team that complimented their skillsets and gave support when needed.
  • Write down a plan of action. “An action plan is a basic roadmap that you can follow that will get you to your goal,” states Angela. “This is extremely important as it will ensure you won’t miss any major steps along the way.”
  • Make sure that everything is measurable. Not only will this keep you accountable, but it will also help you track your progress.
  • Create accountability and hold yourself to it. At the get-go, you need to define your responsibilities and make them crystal clear so that you’ll follow through.

3. Making everything a top priority.

You’re undoubtedly an essential person with more than your fair share of responsibilities. But, and I can’t stress this enough, not everything is a top priority.

“Instead of believing that everything needs to be done right now, determine which actions indeed are your priorities,” advises Calendar co-founder John Hall. “Ideally, these should be the tasks that move you closer to achieving your goals.” You could also take into account “urgency, due dates, ROI, or the consequences of not completing the task or project.”

Do you still have trouble prioritizing? “Try using a priorities matrix, such as the popular Eisenhower Matrix,” suggests John. “Here, you would list all of your tasks into a four-quadrant box.” After that, you would organize them in the following ways.

  • Urgent and important. These should be considered your top priorities and deserve your attention first.
  • Important, but not urgent. Schedule these tasks when you have the time.
  • Urgent, but not important. These tasks should probably be delegated or outsourced to someone else.
  • Neither urgent nor important. Remove these items from both your to-do list and calendar entirely.

4. Fighting against your circadian rhythms.

If you’ve ever searched for time management tips, I’m positive that you’ve been told to wake up earlier. After all, the most successful people in the world, from Tim Cook to Dwayne “The Rock Johnson,” follow this practice. But, unfortunately, while I get why this could work, it can be counterproductive.

For instance, if you’re an early bird, this makes a ton of sense. You’re less likely to get distracted by waking up before everyone else. But, more importantly, this allows you to work during your prime biological time.

However, this may not be effective if you’re a night owl. Why? Because instead of working with your internal clock, aka your circadian rhythm, you’re going against the grain.

To put this another way, if you’re at peak productivity in the morning, then, by all means, wake up earlier. But, if the opposite is true, don’t force yourself to wake up at three or four in the morning.

5. Using the wrong equipment and methods.

“Everything from desks to chairs matters when you’re trying to achieve a goal,” notes the folks over at Autonomous. “Something like the SmartDesk 4 and the ErgoChair 2 can significantly help you work more productively in the office than some of their counterparts.”

I can personally vouch for the SmartDesk 4 and its excellent sit-stand function. While standing up has been found to increase productivity and combat a sedentary lifestyle, you can take a seat when you need a breather.

In addition to the wrong equipment, you may also be using improper time management methods. For example, the Pomodoro Technique is a popular and effective way to manage your time and encourage breaks. But, some feel this is too restrictive and prefer an attentive like the Flowtime Technique.

6. Being busy, not present.

“Are there obligations that must be met?” asks Deanna Ritchie, Editor-in-Chief at Calendar. “Absolutely. But that doesn’t mean you have to be doing something constantly.”

“It’s been found that being a member of ‘the cult of busy’ creates a chronic stress response in your body and mind.” Eventually, you could experience “symptoms like fatigue, insomnia, headaches, and gastrointestinal discomforts,” she adds. “You’re also asking for possible cardiac issues as well.”

“But, it’s not merely our physical well-being that we’re putting in harm’s way,” Deanna says. “There’s also a link between stress and depression.” Furthermore, this can put a strain on relationships and hinder your performance.

Specifically, when you’re busy, you miss out on new opportunities and aren’t working to your full potential. Additionally, this prevents you from effectively prioritizing your time, neglecting self-care, and failing to set boundaries.

How can you leave the cult of busy? By focusing on the present by;

  • Don’t ignore the past or future. Instead, allocate specific periods to plan and worry.
  • Do less. I’ve already alluded to this above. Try using the Eisenhower mentioned above Matrix to simplify your to-do lists.
  • Consider the opportunity cost. For example, before accepting a meeting invite, ask yourself if it’s genuinely worth the two hours of your time.
  • Let go of the narrative so that you can focus. Instead, acknowledge what’s holding you back, such as fear. Then, even if valid, imagine them as a soap bubble so that you can pop them.
  • Bring more mindfulness into your life. Make this a part of your daily life by visualizing your goals, practicing gratitude, and going for walks without your phone.
  • Stop overscheduling yourself. “If you’re not saying ‘HELL YEAH!’ about something, say ‘no,’” recommends Derek Sivers.

7. Undervaluing the time something will take to finish.

“Overachievers are especially guilty of this time-management sin,” writes Lisa Evans in Fast Company. “Thinking something will only take a few minutes, and it ends up eating up a half-hour is a common pitfall of A-type overachievers who never want to turn down an opportunity but don’t calculate how much of their time that opportunity will eat up.”

How can you avoid this? Productivity coach Kimberly Medlock suggests writing down how long each task on your to-do list will take to complete.

“If a task takes 25 or 30 minutes, it should be scheduled on your calendar,” adds Evans. “Another trick is to double the amount of time you think each task will take.” So that you anticipate a task taking you a half-hour, you should block out an hour to play it safe.

You should also map out your day either the night before or first thing in the morning. “Every 10 minutes you spend on planning saves you an hour in execution,” says Toggl CEO Alari Aho. I’ll go more detail into this in a minute, but just make sure to leave some white space in your calendar so that it’s flexible.

8. Skipping breaks.

I get it. You’ve got a million things to do and only a finite amount of time to get them done. But, even though it sounds counterintuitive, you can’t afford to skip breaks.

There’s no shortage of evidence on why breaks are so beneficial. But, the main consensus is that breaks give you the chance to reset mentally. As a result, you’ll feel less stressed and have the energy to make it through the workday.

More specifically, frequent breaks have prevented decision fatigue, restored long-term goals motivation, and sparked an “Aha” moment. Best of all? These can be microbreaks, like going for a 10-minute after completing a to-do list item.

9. Wasting time searching for documents and items.

In all honesty, this has long been a problem in the workplace. For instance, an IDC white paper published in 2012 found that information workers and IT professionals spent an average of 4.5 hours per week looking for paper documents. Similar studies show that the average office worker wastes 50 minutes a day trying to locate misplaced files and items.

The obvious solution, in my opinion, is to keep your workspace clean and organized. It doesn’t have to Mr. Clean levels of cleanliness. But, you should give everything a home and return these items to where they belong after you’ve used them. I usually do this on Friday afternoons before calling it a week.

You could also go digital and move relevant paper documents to the cloud. But, this also presents a findability issue and information overload and multitasking. For example, it’s been reported that “54% of US office professionals surveyed agreed that they spend more time searching for documents and files they need than responding to emails and messages.”

To get around this, you could turn to a unified search solution.

Elastic describes this as “a single search bar for your most-critical content — a one-stop answer shop if you will. With unified search, you can search across all your productivity, collaboration, and storage tools all in one place.” And, ideally, this solution should be;

  • Relevant. “Top-ranked content is surfaced across all the indexed sources, in a single, unified set of results.”
  • Personalized. Since everyone uses different tools, they should be customized based on the user’s preferences.
  • Secure. The solution offers security features like encryption and proper authorization to prevent cyberattacks.
  • Scalable. “A solution that seamlessly scales provides versatility and peace of mind as your search needs grow.”

10. Rigid planning.

Perhaps one of the most significant debates this side of Star Wars or Star Trek or who’s the best Chris in the MCU, is scheduling your time or going with the flow.

Here’s the thing. It’s a balancing act.

Scheduling your priorities, for example, is a must if you want to protect your valuable time. If you don’t, you might end up spending your time and energy on less important tasks. In turn, you could fall behind on deadlines or fail to reach your goals.

Having too much free time can also be detrimental. As mentioned earlier, you need to have some sort of idea of where you’re going and how to get there.

If your schedule is too rigid, then you don’t have the wiggle room and flexibility to address emergencies or unavoidable interruptions. Or, maybe you got a late start to your day because you were procrastinating. If you don’t have free blocks of time in your schedule, then you can’t adjust your plans accordingly.

11. Taking the “ready, aim, fire” approach.

“Always adopt the mindset of ‘ready, fire and aim’ instead of ‘ready, aim and fire’ approach,” writes Shawn Lim over Lifehack. “Always remember that no one is perfect in this world.” And, more importantly, we learn best from our failures and mistakes.

“You don’t have to understand every detail to start,” adds Lim. “You can start right away and figure the rest of the details which you don’t know.” After all, as long as you’re in motion, you’ll “have the edge over people who are always thinking but are not doing anything.”

At the same time, this doesn’t mean you can toss planning and brainstorming by the wayside. Instead, getting started should always be one of your top strategies.

12. Not relieving stress.

Physician and neuroscientist Paul MacLean developed the famous triune brain theory in the 1960s. While his theory has been revised, it mainly argues that we all have three brains.

“The most ancient structure is the reptilian brain, so named because it is made up of the stem and cerebellum,” explains David Hassell, CEO of 15Five. “These structures also appear in reptiles, animals that lack the more developed brain components described below.” Its purpose is to keep us protected as it regulates our heart rate and breathing.

The limbic brain is the next structure. The limbic brain is shared by all mammals “is where emotions, memories, and aggression live,” adds Hassell. It also “controls much of our behavior.”

“When we worry about our social lives and relationships, we recede into our limbic brains,” he explains.

“Finally, we humans and other primates have a specialized structure called the neo-cortex,” says Hassell. Also known as the frontal lobe, it’s “responsible for language and abstract and creative thinking.”

How does this impact time management? “When people feel unsafe at work, their more primitive brain structures are activated, and they can’t access their frontal lobes to innovate,” clarifies Hassell.

Additionally, fear “will trigger their brains to start producing adrenaline and cortisol, and their creative minds will shut down.” In short, stress management and time management go hand-in-hand.

You can use proven techniques like guided meditation and deep breathing exercises to relieve stress. Other suggestions would be physical activity and productively venting to others. Also, create a stress-free work environment by personalizing your workspace and avoiding toxic co-workers.

4 Ways to Send Appointment Reminders Without Annoying Customers

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Ways to Send Appointment Reminders Without Annoying Customers

A robust reminder system is an essential part of running an appointment-based business. Reminders help cut down on no-shows as well as promote on-time arrivals. When customers are present and punctual, you’re able to run a much smoother and more successful operation.

As vital as appointment reminders are, it’s important to keep in mind that not all customers are as gung ho about them as you might be. You need to be able to send effective reminders without annoying your customers. Even with the best intentions, your reminder messages can drive customers away.

Fret not, for there are ways to send appointment reminders that work without annoying your customer base. Here are a few tips to help you achieve just that:

1. Give Them an Appointment Card on Their Way Out

You should always give customers some kind of reminder about their upcoming appointment well in advance. Something as simple as an appointment card is an easy way to confirm future appointments and leave customers with a constant reminder.

An appointment card is a visual nudge to your customer that they have an upcoming appointment. This can be kept in a wallet, phone case, or even on the fridge. Your clients will have the opportunity to see that reminder every single day up until the day of their next appointment.

Appointment cards are most useful for reminding customers about return appointments. If a customer books their appointment online or over the phone, it won’t be feasible to mail them a card as a reminder. Instead, offer an appointment card as customers are leaving from an appointment and booking their next return visit.

2. Allow Them to Opt In for Automatic Reminders

If you don’t want to waste a bunch of cardstock by handing out dozens of appointment cards every day, go the digital route. Even if you do like physical appointment cards, allowing customers to opt in for automatic digital reminders is a great idea. This allows your patrons to get notified on their preferred device, wherever they are, without any extra effort on their part.

There are more options you should extend beyond just the ability to turn automated reminders on and off. Make sure you also give customers the choice to receive their appointment reminders via email, text, or even through an automated voice message. Getting reminders exactly how they want them is the best way to avoid annoying your customers.

Make it just as easy to opt out of appointment reminders as it is to opt in. Difficulties with adjusting reminder settings can be as infuriating as reminder spam can be.

3. Send Reminders at the Right Time

The best time to send a reminder is a day or two in advance of the appointment date. Sending a reminder a week in advance might seem like a good idea, but customers can easily forget about an appointment over the course of seven days. This bonus reminder then becomes more of a nuisance than a helpful notification.

Of course, you can allow customers to request more appointment reminders according to their preference, but sending a single reminder the day before an appointment date is a useful rule of thumb. This one reminder will do its job and be a helpful addition to the appointment process without bothering the customer in the slightest.

It’s also a good idea to send your appointment reminders within normal business hours or at other reasonable times of day. If a customer wakes up to an appointment reminder that was sent at midnight, they’re bound to be irritated. Unless a customer states otherwise, keep reminders to waking hours only.

4. Watch Your Wording

Take a moment to read your appointment reminder template. How does it come across? How your reminders are worded is just as important as sending them in the first place. Use the wrong tone or language, and your reminders might end up rubbing your customers the wrong way.

For example, reminders should be clear and concise. Put the focus on the appointment information, perhaps by putting it in bold lettering or a font that stands out from the rest of the message. That’s what the reminder is for anyway, so don’t waste your effort typing up a long notification that customers have to dig through.

Next, take a look at any wording that’s included besides the appointment information. Is there a way to personalize the message? Is there a call to action? Should you lighten the tone a little bit? You want to sound helpful, not hectoring. Ask these sorts of questions and put yourself in your customers’ shoes as you make adjustments to your reminder messages.

Happy customers will keep coming back, giving you a constant revenue stream upon which to grow your business. Appointment reminders will help you serve every customer with precision as long as you continue to use them wisely and effectively.

Still Struggling to Hire? Here’s What You Should Do Differently

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struggling to hire

Businesses are navigating through one of the most unprecedented times in recent history. After overcoming many difficulties related to Covid-19, numerous establishments are now struggling to fill positions with new hires. Having new hires ready to go for the new year comes at the same time as high levels of unemployment. So, where’s the overlap?

The ratio of open job positions to jobs being filled is at a record high. With so many potential hires, where is the disconnect? If you’re experiencing some hiring struggles of your own, here are a few things you might consider changing:

Be More Flexible

Perhaps the top thing that prospective employees are now looking for is more flexibility. During episodes of quarantine, workers saw just how feasible it was to work from home. Many workers were able to take side gigs to improve their work-life balance while still making an income. If employees don’t see those same opportunities even as Covid-19 blows over more likely to move on to greener pastures.

Becoming more flexible will not only increase your chances when it comes to hiring, but you also have a better shot at landing high-quality hires. Typically the best employees know that they can afford to prolong their job search looking for the best option. Showing that you can be flexible for them will lure them to your place of business.

Being flexible doesn’t always mean that you offer remote opportunities. Being willing to work with individual schedules, hire part-time help, and make unique accommodations is sometimes what it takes to get the best talent. This is particularly true for workers who haven’t reentered the workforce yet due to lingering concerns about the Covid-19 virus.

Review Your Compensation Package

Many former workers have concluded that they just aren’t getting paid enough for what they do. Besides, why go to work for 40 hours a week when you can get a comparable benefits package from the government while doing nothing? But, of course, that’s without even mentioning climbing inflation rates that wage increases have yet to match.

You don’t have to overpay by absurd amounts just to fill your vacant positions. However, it’s not a bad idea to take a look at your compensation package to reevaluate it. For example, how long has it been since you’ve increased your hourly wages? Are you providing fair access to insurance and retirement programs? The more improvements you can make, the more attractive your workplace will become.

Offer a Return Incentive

Some people just need a little nudge out the door to get back into the workforce. You can do your part by offering a return incentive for new hires. In addition, some exclusive offerings can get some workers out of the woodworks.

A typical example you can find is a signing bonus. Many a business trying to funnel in more job applications, a lump sum of $1,000 or so has been dangled. At the very least, this can get people thinking about applying for a job opening, whereas before, they were being more passive with their job search.

Other incentives might include your revamped benefits package, the ability to work remotely, or access to tools and software programs employees will need to perform their job to the fullest. But, again, choose incentives that fit the role you’re trying to fill that also draw in the type of employee you’re hoping to acquire.

Focus on Your Culture

Run a poll with your existing employees about your company culture. What do they like about the environment there? What aspects of the workplace could they do without? In many cases, good hires are found by word of mouth, and even your best employees might not be keen to spread the news about a job opening if they have a few gripes left unchecked.

For example, you might not have noticed a micromanagement trend seep from the top of your organization to the bottom. Of course, most employees hate being led by a micromanaging leader. But, even if the rest of the organization is up to par, the sour taste that micromanagement leaves in your mouth can make you forget about all of that some days.

Whatever problems you uncover by communicating with your team, look for a viable solution. For example, perhaps using an online calendar to better label due dates and meetings will cut down on some habits that may seem like micromanagement. In addition, by taking better care of your existing employees, not only will you draw in more talent, but your retention rates will be higher than ever.

Look to New Sources

If your usual hiring route keeps coming up empty, perhaps it’s time to try a different approach. There are multiple channels and platforms you can use to find new hires, and all of them are worth trying.

Previously you might have only relied on Facebook posts and window signs to advertise vacancies. Try a job posting website to expand your reach if that’s not working right now. Even branching out to different social media sites should better get your job postings on the map.

With Covid-19 not as prevalent an issue anymore, in-person events are another great place to go. For example, a job fair at a local college will be filled with inquisitive students who can at least fill a part-time or internship role to help your business out for the short term. Internship openings can also lead to exciting new opportunities for your business, such as an extensive onboarding process or a boosted relationship with your community.

While looking to fill roles, make decisions that will get you the best talent and retain your greatest employees. Think about the people you want to work with, and the rest of your organization will slowly fall into place.

Image Credit: Kampus Production; Pexels; Thank you!

Still Struggling to Hire? Here’s What You Should Do Differently was originally published on Calendar by John Hall.

Most Significant Hybrid Work Model Errors to Avoid

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hybrid work model

The hybrid work paradigm has become a popular subject in business. Nine out of ten firms expect to implement a hybrid work model in 2022.

Productivity is the watchword for 2022. Based on McKinsey’s research, nine out of ten firms expect to implement a hybrid work model combining remote and in-office hours. So it’s no surprise that many company executives are considering employing a hybrid strategy to bring their staff back to work.

Employees are unwilling to give up the convenience of working from home, so employers must compromise to keep them. A hybrid work paradigm may increase employee productivity and flexibility while diversifying the business.

But it may also lead to complications that create severe potholes in the road. Therefore, to realize the advantages of a hybrid work paradigm, a business must be aware of the pitfalls to avoid.

Why hybrid workplaces fail

Finding a new but familiar normal isn’t something that happens spontaneously. As a result, many companies seek to utilize a hybrid work paradigm that combines on-site and off-site operations.

Many of them are treading uncharted territory, and any organization bears the danger of constructing a paradigm based only on popular demand. This may reduce inclusiveness and reduce the long-term efficacy of the hybrid work paradigm. Of course, you have all the time in the world; but it’s a small world.

Here are some common errors to avoid.

Don’t forget your roots.

Keep in mind that there is no one-size-fits-all hybrid work model. Every business and its personnel will have unique post-pandemic dynamics. The most critical component is not losing the company’s essence since your personnel is global. Too many companies are at a loss to maintain coherence. They boondoggle. Business leaders must prioritize their mission statements and engage with people to find a balance between flexibility, productivity, and goal achievement.

Companies pursuing a hybrid model must consider their personnel’s diverse personalities and conditions. For example, some younger employees and recent college grads may return to the workplace to build relationships with coworkers and take advantage of possibilities exclusively available on-site.

However, a senior employee with children or elderly parents may desire a flexible work schedule.

Organizations must identify common ground and assure workers that the business is dedicated to finding a solution. For example, most businesses have staff that is either introverts or extroverts. Therefore, businesses must consider these personality traits when establishing a hybrid model.

Some of your introverted workers may be very productive but overwhelmed by water cooler conversations. But, on the other hand, some of these folks grew acclimated to working from home and loved it.

Non-hybrid leadership

Hybrid work models cannot function without direct leadership engagement. To guarantee the hybrid model’s success in their firm, business executives must engage. A blended workforce doesn’t imply only leaders should be in the office every day.

The leadership team must be aware of on-site vs. off-site time. A mixed working environment requires active participation from all employees. Two things may happen if key stakeholders don’t fully embrace a hybrid working paradigm.

To develop their careers, employees on the B team will be urged to come on-site to spend more time with their superiors. As a result, employees may begin to doubt the organization’s commitment to the mixed work paradigm.

The timetable is rigid.

Flexible work from home or in the office. This might backfire if the company does not enable workers to work when they choose. Even if management has set aside days for workers to work from home or in the office, employees still need the flexibility to cope with the pandemic’s effects on their everyday lives.

Some workers may need to care for aged parents, children, or personal medical issues. Schedules that are not flexible are nothing but chains.

Instead of the usual 9-to-5 schedule, try scheduling periods for in-person meetings using Zoom. It may be used for personal work at the employee’s leisure. Find out when everyone’s schedules intersect to allow for the best teamwork.

Ignoring communication of hybrid workers

For many firms, the hybrid work paradigm will be a departure from the pre-COVID19 workplace. As a result, many businesses have chosen to implement a first-time work-from-home configuration. This is a big adjustment for a corporation, mainly because  there are no specific guidelines.

Adding the everyday problems of combining in-person and remote personnel would create stress, trust concerns, and other management issues. Employers could consider offering hybrid work model training to reduce tensions and sustain productivity in the early stages of this circumstance.

Training is critical to successfully integrating a hybrid work paradigm, especially when bringing staff back into the office. Managers must also establish clear expectations for remote work and productivity targets.

Communication must be maintained after the company enters a hybrid environment. Companies must find strategies to keep staff interested without scaring or overwhelming them.

Managers should encourage staff to interact through email, video conferencing, and team gatherings. However, managers must be honest when such discussions occur and allow employees to provide input on the hybrid approach.

Micromanagers of hybrid teams

If workers are not trusted, establishing a hybrid workforce might be difficult. Micromanaging will generate a breach among the workers and a loss of confidence. When company executives are apprehensive about team members not always being present in the workplace, this might happen. Managers must trust people to make the best decisions while also considering the organization’s interests. Micromanagement is inefficient, particularly in a hybrid approach.

Breaking pledges with hybrid teams

Last year, when the pandemic made most organizations remote, some companies adapted quickly and adopted the work-from-anywhere model. However, to cope with the effects of these developments, many businesses had to adjust their working practices.

Taxes have become a significant concern, and corporations must thoroughly investigate the tax consequences before introducing any plans. During these investigations, many companies may learn that some workers have relocated far from their workplace since the epidemic began, often without informing their employers.

If the firm does not take this seriously, it may violate payroll tax withholding requirements. Organizations might create a permission and monitoring mechanism for remote staff to avoid breaching their pledges. It should mention suitable sites, such as the organization’s offices. Thus time will work for you, not against you.

Image Credit: Tim Gouw; Pexels; Thank you! 

Most Significant Hybrid Work Model Errors to Avoid was originally published on Calendar by Abby Miller.

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