Appointment.com 801 2nd Avenue, Suite 614 Seattle, WA 98104 USA Phone Click here to schedule a coaching call Sales [email protected] Support [email protected] Billing [email protected] Blog www.Appointment.com/blog/ Twitter www.twitter.com/appointmentcom
*We answer and respond to messages Monday to Friday between 9:00am - 5:00pm PST.

Support

Free e-mail support and a 1 hour free coaching call is included with an online Appointment.com calendar.

 

Tips and Resources

• If you have any questions regarding system setup and configurations,
  please view the "Tutorial Videos and PDF guidelines in the Help Section
  
  
• Click here for Marketing Tips in how to market your business' online appointment calendar
  
  
• Click here to see our Blog to keep updated on development notifications.
  
  
• Appointment.com is listed at Google Solutions Marketplace and approved as a 3rd party solution for online appointment scheduling.

About Us

Appointment.com started the concept of online appointment and event scheduling software in 1999 and keeps evolving based on customer feedback.

Customer Service:
We live and breath customer service. Our company philosophy is based on the following saying:

A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.
- Mahatma Gandhi

Server Location
Calgary, Canada is an ideal location for Appointment.com because of the absence of natural disasters and the close proximity to peering points for Europe and the U.S. Additionally, being geographically located on the Calgary metro power grid with multiple carrier fiber running right outside the front door makes Appointment.com the perfect location for your mission-critical data.

Physical Security
The data centre is physically isolated from everyone but technicians. The data centre is not open to the public. You can rest assured that only a handful of highly trained technicians will be allowed within close physical proximity to servers. Access to the data center floor is restricted to those holding pass cards. Furthermore, access to the data centre is restricted by Biometric scanners. The data centre is under 24/7 video surveillance internally and externally and the whole facility is monitored for external physical breaches.

A Precision Environment
The data centre is meticulously tidy. All air is circulated and filtered every 45 seconds to remove dust and contaminants. Liebert environment control systems ensure the data centre is kept at a constant temperature. The data center's Liebert HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that even in the event of an entire HVAC system failure there is a backup system on standby to take over. These systems regulate both room temperature and humidity to ensure a cool, static-free environment. We maintain 20 degrees Celsius with 50% humidity all year round.

Fire Detection and Suppression
An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. The temperature, humidity and airflow in the data centre are under constant monitoring.